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Old 05-30-2004, 03:39 PM   #29
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Flyfisher,
Real sorry to hear about your Sage & Abel. This is not a good year.
I'm at the Oxbow in Harvard (rt. 30, on the East Branch) till the end of June. I really like the Oxbow.
Dick
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Old 05-31-2004, 12:20 PM   #30
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Vernon , British Columbia
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I cannot believe anyone would take delivery of a new unit in that condition and for the dealer to say you have to return the unit at your expense to have repairs made is totally unacceptable. Your dealer should have been on the phone to the factory ASAP he received the unit and had authorization to do repairs at Airstreams expense and on top of that you say you cleaned up the unit on Friday night yourself! My wife would of had the dealer by the throat and he would been doing the work himself, totally poor customer service.
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Old 05-31-2004, 03:19 PM   #31
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bay city , Michigan
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Location: 1970 31' Sovereign
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How long is and what does the airstream warranty cover"

just curious
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Old 05-31-2004, 03:39 PM   #32
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Our unit has a 2 year warranty and it pretty much covers everything except normal wear and tear.
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Old 06-13-2004, 02:09 PM   #33
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2004 30' Classic
San Jose , California
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I feel for Ya

Flyfisher,

It's freakin pathetic, the whloe situation. How can A/S continually screw their customers with horrible quality control and expect the warratny dept to take care of it and make it right? How can a dealer have a freakin FIVE days to prep a unit, make a delivery appointment with you and it's freakin filthy when you arrive?

The awning gaps, grease spots, tears, punctures, mouldings coming apart...

This kind of service and product warrants three times the price of other trailers? Just pathetic.

Like someone said, can you see a BMW or Mercedes (or even a Chevy) being delivered with cuts in the floor, grease spots, gaps in the trim, and filthy to boot? Would never happen!

All this and your fly pole was stolen, too? Man, hang in there, things have got to start goin' your way!
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Old 07-27-2005, 07:45 PM   #34
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New Airstream QC problems

Flyfisher,

May I ask one year later how well the quality control issues with your new Airstream were resolved?

My wife and I just returned last week from a visit to Lancaster, Pennsylvania. On the way we stopped to visit Turner RV and look over their stock. They had just a few trailers and the ones we were most interested in were: a still new (!?) 2004 19' Bambi, 2005 19' Bambi, and a repossessed 2005 22' Safari. Jim was not in but I talked with his brother-in-law. Turner RV is definitely an old family-run dealership.
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