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Old 03-18-2005, 11:54 AM   #15
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1954 22' Flying Cloud
1954 25' Cruiser
2005 25' International CCD
Paradise , Texas
Join Date: Jan 2003
Posts: 404
Images: 23
Ann and I have decided to get a new 22' CCD. We visited the Airstream dealer near us in Weatherford, they had one 22'. It was exactly what we wanted but like what I have read above, it looked like no body checked it when it left the factory. Every nook and cranny had aluminum shavings in it, one corner of the interior aluminum skin had puckers and hammer marks along the rivet line. I opened the wardrobe door and the adjustment was off so that the edge banding of the laminate snagged when you tried to shut it. Never did get it to shut, didn't want to rip the edge band off. Lots of misc. nuts and bolts in the drawers. The aluminum laminate on the outside of the shower had a was not adhered good in places. We passed on that one. Went to Happy Camper and they had an '04 for a great price but the floor squeaked like crazy when you walked on it, hated the orange cushions and it had all the shavings and crap in the corners and along the floor. All in all it makes me nervous wondering how long will these laminated walls and such hold up? And then there is the old story about having to have the running gear balanced. It's BS that they don't do that at the factory. You buy a car or truck and it's clean and balanced when you take delivery. It all boils down to management of the product that goes out the door and for the premium that AS demands you'd think you'd get better product attention.

Paul Mayeux
A&P Vintage Trailer Works, Inc.
AirForums #1565
WBCCI #7162
Heart of Texas Camping Unit
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Old 03-18-2005, 02:55 PM   #16
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2004 30' Classic Slideout
Fenton , Missouri
Join Date: Mar 2002
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I know from our stand point our unit was clean inside and out by the dealer after his prep. The problem on the inside seems to be the fact that even if the trailer leaves the factory "clean", its not clean in areas which are not visible. Just the process of towing the unit from the factory starts the process of shaking those debris out into the visible areas. My dealer cleaned those on prep but in all honesty it pretty much took 2 additional tows by me before debris stopped showing up.

Problem is the factory doesn't stop and clean after each interior component is installed. That leaves a situation where cabinets and other items are "built around or over" the debris. Thus wire scrap, insulation, wood splinters, nails, rivits, screws, sawdust, work their way out of the hidden areas.

I remember bringing in the hose of our central home vac into the trailer and putting the narrow hose tool on the end and shoving it under the cabinets. Lots of jingle and jangle.

Reminds me a lot of building our home and how much stuff gets buried rather than hauled away. I remember digging a hole for a tree and running into metal straps which are used around wood bundles, broken bricks and plastic cups. I felt I was living on a land fill.


Jack Canavera
AIR #56
'04 Classic 30' S.O.,'03 GMC Savana 2500,'14 Honda CTX 700
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Old 03-18-2005, 04:15 PM   #17
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2004 30' Classic
Johnson City , Texas
Join Date: Jun 2003
Posts: 384
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Should should have serious concerns. Post the information, all the pages to the net, both here and on AS's own forum site.

We had 7 pages of problems on our 2004. We're still working off items 19 months later. We're adding another page after our last trip.

What has upset us the most is that our AS has been in shops for almost 4 months of the 24 month warranty period.

Can you imagine how you would feel if Ford kept your truck for 4 months?

We have at least one more warranty shop visit planned, and I suspect there will be another before July.

Hold their feet to the fire - get it right.

AS should be ashamed at their quality control. That wasn't mentioned on "Made in America."

Gus - KR4K : Mary - K5MCL
2004 30ft. Classic
2003 GMC Sierra 2500HD CrewCab/Shortbed diesel
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Old 03-18-2005, 06:15 PM   #18
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Fond du Lac , Wisconsin
Join Date: Feb 2004
Posts: 396
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Wow. This thread really makes you wonder how future sales of new AS will be negatively impacted. I would hope that AS management would be reading and say we've got to correct this situation. Why would people continue to buy. I'm happy I have a used AS and not a new one on order. What a shame on AS management. Eventually dealers will not want to put up with it either.
2010 43' Newmar Dutch Aire
formerly 2006 34' Classic

Changing the World One Child at a Time

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Old 03-18-2005, 06:47 PM   #19
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hi frozen and others

i'll look for the 'quality guy' on my visit and report back. in many quality focused companies, the quality person has very little to do because the workers get it and handle this themselves beforehand. that is clearly possible for thor/as if they really want it....tqm is well established in the business world.

if you really do have any questions you'd like me to ask or pictures you like to see send me a p.m. or post here and i take a wack at it....i'm not shy and i've been in the bowels of lots of sausage factories.....

clearly the mothership is in a growth and innovation phase. more than almost any other product we own/use and care for, we all want airstream to do well as a company....right?

while few of us likely own thor stock we all care about airsteam stock.

personally i want them to expand, add fresh lines, try new things (even if a few fizzle), make a profit and treat the workers well.....wanting good things to happen for them is being part of the family.....

AND i want them to practice continous quality improvement every day at every seems like the assembly line should be a major focus....and everyone at airstream should help these hard workin folks know and do this. while customer service seems great's hollow if the product isn't done right the first time.....and airstream loses money if the have to fix or revisit the finished product.

one thing i'd like to see them do for pride/family/quality and so on, would be this.......after the units are finished (especially ordered ones) a group photo of those that made it happen could be taken and included with the unit. i would even include the names and short bios of each craftswo/man. i'd also like to see them install cameras in the factory linked to a web page, where we could log on a take a look...i've seen this done for stadiums, some small business and of course daycare's not about spying it's about being part of the process.


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