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Old 08-31-2014, 01:53 PM   #43
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Prying the door open at the top for unlock service is SOP these days.
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Old 08-31-2014, 02:10 PM   #44
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If you still have the spare key/fob, might be worth the trip to prevent them from having to pry the door.
Funny thing about that… Knowing that the problem might be the ignition switch and/or keyes themselves (keys are chipped, switch has a chip reader) I wanted to make sure I didn't forget the spare key, I put it on the same key ring. BOTH keys are locked inside! That was a mistake I'll never make again!
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Never saw inside a Sprinter door but is there something preventing a "slim jim" from opening it?
I saw inside the passenger-side door when the glass was being replaced after the break-in (the day after I bought it!) but that was nearly three years ago and I don't remember if there was anything in particular. But in general, it's a bad idea to use a slim-jim on a car door with electronic locks, unless you want to damage the lock mechanism.
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Surprised they're open on Labor Day.
It's a trade-off. In order to get off Mardi Gras, they work Labor Day.
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Old 08-31-2014, 02:18 PM   #45
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A brainstorm in a rainstorm..... Awesome :-)
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Old 08-31-2014, 02:48 PM   #46
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One advantage of the Drone Alarm is that I can open the doors with my iPhone. Protag, can't they make a new key based on the number they should have on file based on the serial number to manually open the door on the driver's side? Of course, prying it open is faster and easier if you don't mind the risk of damage. Maybe that is the only way, but I would think MB would have another way short of that. I bought a spare key that I always keep at home just in case, though.
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Old 08-31-2014, 03:25 PM   #47
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Have you tried one of our members?

Vinnie L.....Airslide......now in Airstream business of his own....in his previous life was the service manager for Mercedes. I bet he has a clue on your problem here.
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Old 08-31-2014, 03:34 PM   #48
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Darn, Protag, I'm exhausted just reading about the tow!

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Old 08-31-2014, 03:50 PM   #49
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Me, too.


Good luck,


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Old 08-31-2014, 03:57 PM   #50
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Oh, and an odd thing, the tow truck driver was firmly convinced that it was AAA Roadside Assistance that dispatched him, not Good Sam. Does AAA manage the Good Same Roadside Assistance plan? I'll have to look into that sometime.
Sounds like a pleasant day.

Unless things have changed recently, Good Sam is just a reseller for Allstate Motor Club:

Allstate & Good Sam

Next time your renewal comes up, you should take a look at cutting out the middleman. You can get a MUCH better deal directly from Allstate (same price, significantly better coverage). Plus, they don't inundate you with all that disgusting junk mail.

BTW: if your Sprinter is still under warranty, you also have roadside assistance coverage from MB.
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Old 08-31-2014, 04:13 PM   #51
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I don't want to go into details, but there is a device that will safely pry a door open in order to unlock it. I'm sure the bad guys know about it, too, but there's no reason to give them something on a Google search.
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Old 08-31-2014, 04:37 PM   #52
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Dude... What a day, huh?

I'm guessing the dealer will have this sorted out quickly for you. Good luck.
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Old 08-31-2014, 05:22 PM   #53
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Wow! What an experience and I thought my 2 hour wait for tow in Baltimore was bad.

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.... Extended-model Interstate owners take note, if you do a wheel-lift tow, be VERY careful of the clearance at the rear!
Even a flatbed tow is a problem for an extended Sprinter. When they pulled mine onto flatbed it ended up on the rear skids for about 2 feet even with the flatbed as low as they could get it.

Also found that Mercedes Roadside assistance is just a middleman and they contract out for towing. So does Coach Net.


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Old 08-31-2014, 05:43 PM   #54
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I realize that this is a little late, but there is a parallel conversation going on at the Class-B forum that sounds potentially relevant:

Sprinter Blown Starter Motor Fuse
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Old 08-31-2014, 06:33 PM   #55
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Protagonist, sorry to read about your experience. Is your spare remote for the Viper alarm on the same keyring as your spare key?
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Old 08-31-2014, 06:38 PM   #56
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Protagonist, sorry to read about your experience. Is your spare remote for the Viper alarm on the same keyring as your spare key?
Normally yes. I moved the spare ignition key to the main keyring just for this service, so the spare ignition key is the only spare key that got locked in with the main keys.
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