Originally Posted by felixkagi
Looking for opinion; 2013 AS recently purchased with 2,400 mi on it. Vehicle was first put into service 04 2014. I did pay AS for a warranty transfer.
After driving for several hours in heavy rain I noticed a considerable amount of water below the roadside front window made by CR Laurence. After a closer look I established that this window has leaked for quite a while.
I am told by dealer that the frame that holds the window is defective and AS will not warrant this because it is a (window) manufacturers defect and not an installation workmanship issue.
How die the frame that holds the glass get "defective"? Isn't it a bit a cheap shot?
Your Airstream dealer is trying to get out of doing some paperwork.
I had a problem with my Atwood water heater right after I bought my Interstate. Airstream doesn't warrant the water heater; Atwood does. To get the water heater repaired, I took my Interstate back to the dealer, and THEY
contacted Atwood and made arrangements to get reimbursed by Atwood for performing the warranty repair. It's not like I could go to my local Atwood dealer to get it fixed; there isn't one.
Your CR Laurence windows should be handled the same way. Your Airstream dealer should handle the legwork and paperwork to get the window repaired or replaced at CR Laurence's expense. After all, it's not like there is a local CR Laurence dealer you can take it to!