Originally Posted by wkerfoot
Contact the dealer and tell them that you will not take delivery until you have written proof that the 36 month warranty starts when you take delivery. Someone else, I think on this forum, had a similar problem when they took their Interstate in for repairs and found out that the warranty had expired. They contacted Airstream and the warranty date was "reset".
Yes, it was us, just last week. Airstream Customer Service fixed the problem, because we questioned it and called them. They were great, and very prompt, dealing with it while the repair was being done.
We had been told our warranty began the date of purchase, and routine maintenance and some warranty work in the past 3 years did not result in anyone pointing out this problem. The service department at the Dodge/Chrysler dealer that did our repair last week also did not offer that it was problematic, although they took us in off the road and made a repair/were otherwise wonderful.
Moral of this story: always question things that don't make sense.