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Old 03-30-2010, 08:13 PM   #1
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Question Warranty leak???

When I had a local Chrysler dealer print me a copy of the vehicle report for my new (not seen yet) 2010 Airstream Interstate 3500 on a 2008 Freightliner chassis I learned that according to the Chrysler database the 36 warranty period only has 17 months remaining. Apparently the "in-service date" is determined by when the base Sprinter is handed to Airstream for their conversion work. Is this really the way it is? It seem a little unfortunate to have over 50% of my warranty used up when I take delivery of a vehicle that will have less than 200 miles on the ODO. Some have suggested that I may be able to get Airstream to somehow "reset" the in-service date. Anyone ever heard of this?

Thanks,
WS in AK
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Old 03-30-2010, 08:24 PM   #2
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Originally Posted by wayneskid View Post
When I had a local Chrysler dealer print me a copy of the vehicle report for my new (not seen yet) 2010 Airstream Interstate 3500 on a 2008 Freightliner chassis I learned that according to the Chrysler database the 36 warranty period only has 17 months remaining. Apparently the "in-service date" is determined by when the base Sprinter is handed to Airstream for their conversion work. Is this really the way it is? It seem a little unfortunate to have over 50% of my warranty used up when I take delivery of a vehicle that will have less than 200 miles on the ODO. Some have suggested that I may be able to get Airstream to somehow "reset" the in-service date. Anyone ever heard of this?

Thanks,
WS in AK
Contact the dealer and tell them that you will not take delivery until you have written proof that the 36 month warranty starts when you take delivery. Someone else, I think on this forum, had a similar problem when they took their Interstate in for repairs and found out that the warranty had expired. They contacted Airstream and the warranty date was "reset".

Bill
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Old 03-31-2010, 12:14 PM   #3
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Bill is correct. I have received written (email) assurance from the GM of the Airstream Interstate Div. that the warranty will be reset to reflect an in-service date of the day I take delivery. Sometimes I worry too much? The story I got was that they had issues with this a couple of years ago and thought it was fixed. But seemingly with the split of Daimler & Chrysler some processes have gotten hosed up. I gather I'm not the first one to raise this issue recently.

Thanks for all your feedback,
WS in AK
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Old 03-31-2010, 12:27 PM   #4
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Originally Posted by wkerfoot View Post
Contact the dealer and tell them that you will not take delivery until you have written proof that the 36 month warranty starts when you take delivery. Someone else, I think on this forum, had a similar problem when they took their Interstate in for repairs and found out that the warranty had expired. They contacted Airstream and the warranty date was "reset".

Bill
Yes, it was us, just last week. Airstream Customer Service fixed the problem, because we questioned it and called them. They were great, and very prompt, dealing with it while the repair was being done.

We had been told our warranty began the date of purchase, and routine maintenance and some warranty work in the past 3 years did not result in anyone pointing out this problem. The service department at the Dodge/Chrysler dealer that did our repair last week also did not offer that it was problematic, although they took us in off the road and made a repair/were otherwise wonderful.

Moral of this story: always question things that don't make sense.

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Old 09-30-2015, 07:31 PM   #5
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re:warranty leaks ??

Had to do some searching but found help from these replies to my question of our MB Sprinter warranty expiring half way through what we had read in supplied booklet. i.e Limited Warranty of 36 months or 36K miles.
I called JC and between D.Snider & R.McNeely a "Sprinter Delayed Form" was sent to MB Warranty Services Group in NJ and our correct warranty beginning date should be "reset" as I write.
Customer service? Yes.
No reply (yet) to my phone messages and emails from my closest Mercedes-Benz Sprinter service department.
Customer service ? No.
Thanks again to writers of the replies to this thread: "Warranty Leaks ???"

froggsnesters.
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