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Old 09-27-2013, 04:50 PM   #1
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Warranty

My month old interstate has developed problems with the generator, a propane leak and came with a very poor fit on the cabinetry over the galley. To say I am disappointed would be an understatement, what is your experience with these type of issues and what is airstream's policy regarding transporting the unit to a dealer for service and the use of a loaner vehicle - thanks
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Old 09-27-2013, 05:01 PM   #2
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Take it to an AS dealer to get it fixed. Loaner vehicle? Not likely! Most car dealers here in Fl do not even do that. Jim
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Old 09-27-2013, 05:14 PM   #3
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Originally Posted by jennian View Post
My month old interstate has developed problems with the generator, a propane leak and came with a very poor fit on the cabinetry over the galley. To say I am disappointed would be an understatement, what is your experience with these type of issues and what is airstream's policy regarding transporting the unit to a dealer for service and the use of a loaner vehicle - thanks
The propane leak and the cabinet problem will be taken care of by Airstream. From what others have posted on here the generator problem will have to be fixed by a authorized generator dealer - I can't remember the brand they use. You have to take the vehicle to wherever the work is being done yourself and Airstream does not give loaners. And in case you're not aware of it if a problem occurs with the vehicle itself you'll have to take it to a Mercedes dealer to get the work done.

Enjoy your Interstate!
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Old 09-27-2013, 05:19 PM   #4
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jennian,
Your first stop should be the selling dealer, assuming you bought it new. If the dealer you bought from is too far away, any Airstream Coach dealer should be able to help. Notice that not all Airstream dealers sell (or service) coaches.

If you describe the problems in more detail, you are likely to get useful help here on Airforums. For example, what is the Generator problem? Won't start? No output?

Also, I've found Jim Parrett and Randy McNeeley at AS Customer Support to be generally quite helpful.

I've not heard of an Airstream dealer offering a loaner.

FWIW, these are complex vans and do require some learning and hands-on involvement. OTOH, for a so called Premium brand, there is a lot of complaining here and elsewhere about build quality. This is especially annoying given that Thor just posted earnings that exceeded estimates and their highest stock price in over 5 years. Maybe they should take just a little less profit and spend a little more on QC?
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Old 09-27-2013, 06:02 PM   #5
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I bought mine (this year) from an Airstream dealer who is also a Mercedes Benz dealer, and they do provide loaners - Mercedes cars in fact. You might be able to find one from the Airstream website.
I know it's very downheartening to have forked out so much cash on one of the most expensive Class B's only to find issues like these. But if it's any consolation, I think most of us have faced warranty issues. Eventually you will get them sorted out and be happy with your purchase.
Peter
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Old 09-27-2013, 08:22 PM   #6
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Before I got my toad, my Airstream dealer would provide transport back home when I dropped off my Interstate, and send someone to pick me up from home when my Interstate was done. Eighty miles one-way. Now that I have a toad, I just tow the toad there, then drive the toad back.
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