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Old 02-13-2019, 05:36 PM   #57
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And AT&T wonders why they have the reputation for the WORST customer support ever...and try to claim the opposite!
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2012 shortbed CrewMax 4x4 Toyota Tacoma TV with more antennae on it.
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Old 02-13-2019, 05:38 PM   #58
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Originally Posted by billrector View Post
Oh my gosh, you canít make this stuff up! I called today to activate my new Mobley. Here is how it went:

I called the 800 number in the quick start guide to activate the Mobley. After the automated operator failed to understand what I was trying to do, I was connected to a person.

Me: Iím calling to activate my Mobley.

ATT: So you are calling to activate a cellular phone?

Me: No, Iím calling to activate a Mobley. M...O...B...L...E...Y ( as I spell it for him.

ATT: Whatís a Mobley?

Me: A mobile hotspot that plugs into your car.

ATT: Okay, let me transfer you.

ATT: Hello, this is Connected Car

Me: (sigh) Iím calling to activate my Mobley

ATT: You have reached the wrong department. Let me transfer you.

I finally spoke to a woman who only requested my Mobley number and said that I was now activated. Yeah! Oh, not so fast! Once we hung up the Mobley would still not work. I had no green light indicating I was not connected to the ATT network.

Call the number again. Again the automated operator had no idea what I needed and I finally got a person.

ATT: How can I help you

Me: Iím calling to check on the activation of my Mobley

ATT: What is a Mobley?

Me: I explained what happened the last time I called

ATT: You have reached Directv....let me transfer you to ATT.

Again, without boring you I went through the whole scenario again. Finally they determined that the SIM card in my Mobley and the SIM card on record did not match. They showed that my sim had been deactivated. They are reactivating that sim and promised to call me back in 1-4 hours. I asked for his direct number in case I did not hear back and I was told that they do not have direct numbers....he would have to call me back.

That was two hours ago. As I said, you canít make this stuff up!

To my surprise, ATT called back just a minute ago. To no surprise, even though they said the sim was active, the device still does not work. They will call me back.....
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Old 02-13-2019, 05:45 PM   #59
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In defense of AT&T (it really hurts to say that) sometimes it takes a few minutes to hours to get a SIM card to properly activate over the network...
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'The Silver HamShack' ('07 International 22FB CCD 75th Anniversary)
Multiple Yaesu Ham Radios inside and many antennae sprouting from roof, ProPride hitch, Prodigy P2 controller.
2012 shortbed CrewMax 4x4 Toyota Tacoma TV with more antennae on it.
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Old 02-13-2019, 05:46 PM   #60
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In defense of AT&T (it really hurts to say that) sometimes it takes a few minutes to hours to get a SIM card to properly activate over the network...


And....evidently several tries!
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Old 02-13-2019, 05:49 PM   #61
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I'm just sooo happy I can live without internet and television when I'm out camping.

If I need emergency communication, I fire up the Ham Radio gear. No infrastructure required, just antenna, radio, and power...
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Multiple Yaesu Ham Radios inside and many antennae sprouting from roof, ProPride hitch, Prodigy P2 controller.
2012 shortbed CrewMax 4x4 Toyota Tacoma TV with more antennae on it.
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Old 02-13-2019, 05:49 PM   #62
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Originally Posted by InterBlog View Post
Does that magic box work via a true cell connection, or does it exploit broadband to do what it does?

Verizon offered me the latter at zero device charge (providing I agree to surrender it if I discontinue my service within 24 months). I didn't take it, because where I need cell improvements, there is no broadband available. Which is why I got the Mobley.
INTERBLOG - I am not familiar with Verizon's system or the strategy it deploys. But Sprint does amplify the LTE data signal and accelerates the LTE speeds from the nearest Sprint tower. You can look at this as true "MINI Cell Towers", far less costly to implement as more than 260,000 Magic Boxes have been self-installed/free to businesses & homes in >200 cities since launched 2017. That is one of the largest small cell deployments in the world. Sprint recently launched Sprint Magic Box for Hospitality Edition designed specifically for hotels and hospitality venues (guess which city benefits the most? LV of course, again in bleeding edge of tech )

But it does also support 3 different Backhaul settings (LTE, WiFi, and Ethernet). Obviously, the WiFI Backhaul serves a purpose if/when cell coverage is not available, so that it can take advantage of the the ever expanding networking via "MESH" Access Points all over.

BTW - Sprint does own the box, it is a "Smart" box, it knows which towers and satellites it is configured for, hence NoGo for my rv use, but SureCall2Go automatically works on every/all carriers anyway.
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Old 02-13-2019, 06:16 PM   #63
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In defense of AT&T (it really hurts to say that) sometimes it takes a few minutes to hours to get a SIM card to properly activate over the network...
RMKRUM - Apologies in advance to BILLRECTOR, not meant to make light of your headache - In offense of AT&T, being a Sprint Magic Box Gold recipient, this is the entire instruction set that came in box on how to activate my device. And they wasted an entire sheet of paper, bad spelling & all
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Old 02-13-2019, 08:11 PM   #64
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To my surprise, ATT called back just a minute ago. To no surprise, even though they said the sim was active, the device still does not work. They will call me back.....


ATT called back again to see if the Mobley was working yet. It is not. They threw up their hands and said to visit a ATT store for help.
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Old 02-14-2019, 05:21 AM   #65
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Originally Posted by billrector View Post
ATT called back again to see if the Mobley was working yet. It is not. They threw up their hands and said to visit a ATT store for help.
Trust me on this one - the store cannot help you. Here is the procedure:
  1. Call 800-866-1514
  2. Get to a live CSR
  3. Ask to be transferred to the secondary sales group
  4. They will likely tell you that there is no such thing as a secondary sales group
  5. Tell them, "Yes there is - please go ask your boss if you don't believe me"
  6. Get transferred to the secondary sales group
  7. Tell THEM that you need to activate your Mobley
  8. They will find a SIM card problem and tell you that they have to "work on it"
  9. Call them back if they take more than 2 hours to respond (repeating steps 1 - 6 above).

BTW, I hatched this thread on the AT&T forums to explain this fraud and this device in more detail:

https://forums.att.com/t5/Wireless-A...805138#M289036
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Old 02-14-2019, 05:25 AM   #66
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So there is no cable line running to the Magic Box - just a power line? Interesting. I must question Verizon about this, because what I was offered requires Xfinity or some other household service provider.
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Old 02-14-2019, 06:56 AM   #67
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As far as I can tell ATT Mobley devices are no longer available.
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Old 02-14-2019, 07:01 AM   #68
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As far as I can tell ATT Mobley devices are no longer available.


Based on what? I just received mine.
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Old 02-14-2019, 07:59 AM   #69
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As far as I can tell ATT Mobley devices are no longer available.
Yes they are. We received ours and AT&T activated it on Monday of this week. Rumors of Mobley's death have been greatly exaggerated.
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Old 02-14-2019, 08:08 AM   #70
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Based on what? I just received mine.


Please post a link. I have search quite a bit. I can only find a Harmond device.
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