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Old 09-19-2018, 10:49 AM   #1
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2008 31' Classic
2016 Interstate Grand Tour Ext
Lenoir City , Tennessee
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Sprinter maintenance near East TN

We used to take our AI to Freightliner to service the Sprinter part of the van. They quit doing that. Local Mercedes dealer doesn't have a lift large enough to hold it so they can't do it. Found a European shop that was doing maintenance but they lost their Sprinter tech. Now where?

Any of you living close to East TN - can you recommend a shop. I'll go as far away as Birmingham if I need to.
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Old 09-19-2018, 11:13 AM   #2
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The Knoxville Mercedes/Sprinter has been doing my AI service since 2013.
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Old 09-19-2018, 11:16 AM   #3
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The only thing they wouldnít touch was alignment. Have to go to Central Alignment in North Knoxville.
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Old 09-19-2018, 11:16 AM   #4
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I'm not doubting you, but how long is your AI. Ours is the 24' extended. They can only do the service that allows the van to stay on the ground. I had to go pick it up for anything that requires a lift. That's when I switched to Freightliner.
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Old 09-19-2018, 11:41 AM   #5
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If I were you, for any work that is significant in scope, I'd go see Lloyd Walker at MB Atlanta.

He used to manage Sprinter of Clear Lake (a standalone Sprinter shop) about 1.5 miles from me, but he got promoted out of that job and into Atlanta. He knows Sprinters - that's his specialty.

https://www.linkedin.com/in/lloydswalker
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Old 09-19-2018, 12:08 PM   #6
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Our AI is the Lounge EXT. They have done A and B service, replaced defective NOX sensors, replaced all 6 tires. I suppose itís possible they couldíve been working off floor jacks. Never checked, never cared.
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Old 09-19-2018, 02:03 PM   #7
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Sneedville , Tennessee
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Thereís a place in Morristown, TN where the lead mechanic, Gustav, is a factory trained Sprinter tech. He worked at a Dodge dealer before coming to Budget Auto Clinic. They worked on my van and did an excellent job. I would not hesitate to let them work on it again.

Call Bobby and talk to him about servicing your AI. (423) 748-5334
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Old 09-19-2018, 11:01 PM   #8
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Port Angeles , Washington
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I went to a MB dealer outside of Birmingham (Hoover) that did sprinters. They took a look at my AI (2006) for the water pump, but didnít have one.

We ended up at MB of Marietta (north side of Atlanta) They did a good job. VERY expensive.

This was Spring time this year.

Mark
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Old 09-20-2018, 11:00 AM   #9
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RBM of Alpharetta, Mercedes-Benz
345 McFarland Parkway, Alpharetta, GA 30004

The first designated Mercedes-Benz Vans
Service Center in the U.S.

Built specifically for servicing Metris, Sprinter and
Airstream Touring Coaches, the RBM of Alpharetta Service Center
provides specially trained technicians and Express Service
to get our customers back on the road in a hurry!
Our new Parts Department, automated car wash, and
vehicle photo studio are also located here.
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