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Old 06-20-2013, 01:47 PM   #15
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Airstream does not warrant anything that is covered by a separate warranty. This is typical of all RV manufacturer's warranty coverage.

Sad, but true. You are on your own for most of the components. So, what is covered? Things like plumbing, fixtures, cabinetry, wiring, etc Airstream did. But things like the inverter-charger/radio, water pump, and anything else covered by a separate warranty is not a covered item. Only if they did the install wrong for the radio, however, would it be covered.

I have fixed many new issues myself for that very reason, some that actually would have been covered, but it was cheaper to fix than take it to a dealer far away to fix it. If the cost of fuel and the trip is greater than the repair and I can do it myself, then I do it myself.

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Old 06-21-2013, 04:49 PM   #16
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Originally Posted by gmillerok1 View Post
Airstream does not warrant anything that is covered by a separate warranty. This is typical of all RV manufacturer's warranty coverage.

Sad, but true. You are on your own for most of the components. So, what is covered? Things like plumbing, fixtures, cabinetry, wiring, etc Airstream did. But things like the inverter-charger/radio, water pump, and anything else covered by a separate warranty is not a covered item. Only if they did the install wrong for the radio, however, would it be covered.
All true. However, I had a warranty issue last year, that was on a component that Airstream's warranty didn't cover— water heater thermostat, covered under the Atwood warranty. The nice folks at Foley RV (a/k/a Airstream of Mississippi) contacted Atwood on my behalf, and handled the warranty claim. So from my perspective, it worked out the same as if it was on the Airstream warranty, in that I took it to Airstream, and it was fixed without me having to file a claim or pay out of pocket.

If you've got a dealer with a good service department, they'll help you out. If not, then you really are on your own.
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Old 06-21-2013, 06:40 PM   #17
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Take the head unit back out and make sure the XM antenna is plugged in good.
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Old 06-21-2013, 09:14 PM   #18
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I guess I lucked out and got a good dealer as all of my Airstream problems to date have been fixed w/ no cost to me. Don't know if they got any money back from Airstream.

Granted I do get it serviced there so maybe that helps. I know it does at my Chevy dealer for my Tahoes.
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Old 06-22-2013, 03:23 PM   #19
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Protagonist... Yes, Foley is an awesome dealer. I bought my Interstate from them and can't recommend them highly enough.

Thanks to everyone for letting me vent... oops, speaking of vent, that thing really rattles! LOL!
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Old 06-25-2013, 08:42 AM   #20
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I cannot figure out why a Sirius tuner would fail only when you were pointed north. And I've had several Sirius tuners and antennas fail, too, but never like that.
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Old 06-25-2013, 08:54 AM   #21
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I call Airstream and they advise that it is a Kenwood warranty claim and to call Kenwood... really?! So I remind them that we bought a very expensive Interstate with a warranty but Airstream now feels it is ok to simply pass the buck and blow me off. Thanks for nothing.

This is a new Interstate with less than 3,000 miles and has a recurring issue. I will fix this stupid thing myself for $50. Horrible customer service experience. I'd say it is about as satisfying as calling the DMV.
Vogt RV in Fort Worth had zero problems getting my Sirius module replaced by Airstream under warranty. In my case the "proof of the pudding" was plugging in a Sirius module from another Interstate on the lot and everything worked perfectly. The replacement module was ordered direct from Airstream and they authorized the labor and the new part without a problem. I have since been on a 1,700 mile round trip and several shorter trips and the Sirius has worked flawlessly throughout.

It sounds as if you need to find another Airstream dealer to service your vehicle.
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Old 06-25-2013, 10:19 AM   #22
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B...dog,


If you haven't already had your problem fixed, contact one of these guys:In an ideal world you wouldn't have to push an issue like yours to the top but.........

Let us know what happens.
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Old 07-23-2013, 10:22 PM   #23
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So to provide some more data... I had the sat receiver switched out when I had an alarm system installed (Thanks to whoever suggested the secondary alarm system... I think it was Protag... we went with a Drone Mobile solution and haven't looked back. Having access from our cell phones has been awesome). Unfortunately the new receiver made no difference.

What DID make a difference however is where we are in the country. I'm riding my bicycle across the country this summer. My wife and kids are cruising along in our Interstate making sure I stay alive We even got some sponsors so we've got a bunch of custom vinyl on the rig.

When we were back home in MD and at the start of the ride in VA, the sat reception was super sketchy. Some directions it would work fine, other directions would be a disaster. Once we got in to western VA, things started to improve. And once we were in Kentucky, reception has been rock solid. We're in Utah now and it's still great.

I presume what this means is its an issue with the location of the antenna on the roof wrt the awning or something that gets in the way of the satellites when you're not directly under them.

I'm curious if other ppl having issues with their XM reception are on the coasts somewhere...?
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Old 08-02-2013, 09:26 AM   #24
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Since I had the XM module replaced in my unit, I have traveled across the South and Southwest from the mountains of Northern New Mexico to the Florida Gulf Coast and XM has never missed a beat! Great reception everywhere I have been.
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