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03-12-2014, 01:44 PM
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#1
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1 Rivet Member
2013 Interstate Coach
Pinconning
, Michigan
Join Date: Sep 2013
Posts: 14
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Recall question
First thanks to you all for sharing your knowledge on the forum. We purchased a new Interstate last November and have learned much from all of you since then. With luck in a few years, I'll have accumulated a little knowledge and be able to share it the new members.
We recieved the recall notice along with most new owners a few months ago. It instructed us to call our dealer and schedule an appointment. The repair was to take about an hour. When we called the dealer, he said we can't take you for at least four weeks, I'll call you back. He never called after four weeks so we called him back today. Now he says we have to bring the Interstate in for an inspection, after which he will order the parts. Then we can come back in a couple of weeks and he will install the part. We live three hours away with no closer dealer. This would mean 12 hours of driving and at least two days away from work. Is this reasonable for a new vehicle?
Thanks for your thoughts.
Randy
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03-12-2014, 01:57 PM
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#2
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Rivet Master
2018 23' International
Currently Looking...
SANTA BARBARA
, CA
Join Date: Oct 2013
Posts: 1,214
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The dealer should be able to look up your VIN number, and see that you're unit is indeed one that was recalled. And then, they should be able to order the parts for you. And when the parts come in, you go in and have the work done.
Seems simple, given that it is a recall, and they know what they need to replace.
I've had some similar hassles with getting work done on mine too.
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03-12-2014, 02:11 PM
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#3
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Newbie
2013 Interstate Coach
Fort Worth
, Texas
Join Date: May 2013
Posts: 290
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That is pretty much what I have encountered with my dealer on warranty work. Airstream will not authorize the repair or ship the parts until the work has been inspected by the dealer to verify it can be done under warranty. The only difference is I have had to wait six to eight weeks for the initial appointment and in one case the part took four weeks, but it came from Fiamma not Airstream.
__________________
Make errors — otherwise the Great Spirit realizes
you have finished your purpose on earth.
— Navajo saying
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03-12-2014, 03:11 PM
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#4
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Figment of My Imagination
2012 Interstate Coach
From All Over
, More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,868
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My experience has been completely different, thankfully. When my 2012 was recalled, the dealer called me (not vice versa) to set up an appointment. They already had the parts in hand when I arrived, and the warranty work was done inside of 15 minutes.
__________________
I thought getting old would take longer!
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03-14-2014, 07:31 AM
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#5
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1 Rivet Member
2013 Interstate Coach
Pinconning
, Michigan
Join Date: Sep 2013
Posts: 14
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Thanks guys.
Dealer claims Airstream requires an inspection before they can order parts. I think I'm going to give Airstream a call. Anyone know who to contact there?
Randy
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03-14-2014, 07:50 AM
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#6
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2 Rivet Member
2008 25' Classic
Sometimes it's Heaven
, USA
Join Date: Mar 2009
Posts: 63
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Yep -- Call Jim Parrot -- He is the head of customer service for interstates ---937-596-6111 -- Ext 7409 --- He is very good at handeling these things ---
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03-14-2014, 07:56 AM
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#7
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Figment of My Imagination
2012 Interstate Coach
From All Over
, More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,868
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Quote:
Originally Posted by COUNTRYSONG
Yep -- Call Jim Parrot -- He is the head of customer service for interstates ---937-596-6111 -- Ext 7409 --- He is very good at handeling these things ---
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That's Parrett, I think.
__________________
I thought getting old would take longer!
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03-14-2014, 10:50 AM
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#8
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Rivet Master
2011 Interstate Coach
Overland Park
, Kansas
Join Date: Aug 2011
Posts: 2,798
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Yep.
__________________
Glass half full or half empty to an engineer is the glass is twice as big as it needs to be.
2011 Interstate SOLD! Upfitted 2017 Transit 350. SOLD!
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03-14-2014, 10:58 AM
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#9
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Rivet Master
2014 Interstate Ext. Coach
Sedona
, Arizona
Join Date: Jul 2008
Posts: 1,084
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My dealer told me they need to take a look at the gas regulator, make a note of its serial number, and then contact Airstream. Presumably Airstream cannot correlate a specific regulator to a VIN number.
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03-14-2014, 11:06 AM
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#10
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Rivet Master
2011 Interstate Coach
Overland Park
, Kansas
Join Date: Aug 2011
Posts: 2,798
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Won't they let you read the number and give it to them?
__________________
Glass half full or half empty to an engineer is the glass is twice as big as it needs to be.
2011 Interstate SOLD! Upfitted 2017 Transit 350. SOLD!
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03-14-2014, 12:32 PM
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#11
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Rivet Master
2014 Interstate Ext. Coach
Sedona
, Arizona
Join Date: Jul 2008
Posts: 1,084
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Quote:
Originally Posted by 73shark
Won't they let you read the number and give it to them?
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They may - if I knew what to look for…..
I crawled under the Interstate on the driver's side - since that is where the lpg tank is located. And I didn't see anything that resembled any gas regulator I have at home (the house or the grill). I suspect it may be located in a very inaccessible place such as between the tank and the floor.
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03-14-2014, 08:55 PM
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#12
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Trying to Retire
Decatur
, Illinois
Join Date: Jul 2013
Posts: 342
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I am 3 hrs from dealer also. Airstream is sending me the part and I am having a local RV shop install it.
__________________
Mike
- - - - - - - - - - - - - - - - - -
If you work until you have everything you 'WANT' - it will probably be too late to enjoy it.
Live in the Moment and enjoy today.
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03-15-2014, 08:50 PM
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#13
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Rivet Master
2013 Interstate Coach
Townsend
, Tennessee
Join Date: Nov 2013
Posts: 749
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While in the shop for a new temp probe for my battery bank, the manager told me they had a new regulator for me. He also said that by the time they got in position to check the regulator, they might as well replace it....the added effort was minimal in comparison to the total effort. Soooooo, I have a new regulator....and battery temperature probe.
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03-17-2014, 11:04 AM
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#14
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AI owner since June 2013
2014 Interstate Ext. Coach
Farragut
, Tennessee
Join Date: May 2013
Posts: 46
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Propane Safety Recall
I have had a similar run around issue with RV One - the company that bought Bates in Tampa. They told me they have to inspect my rig first before they will know if I need parts replaced, and by the way - they can't get me in for at least two months! Seems outrageous for a propane related safety recall. I am going to call Jim Parrett to see what can be done - will update post as I go.
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03-18-2014, 05:15 PM
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#15
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BikerBill
2014 Interstate Ext. Coach
Poconos of Pa
, Pennsylvania
Join Date: Sep 2013
Posts: 239
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03-21-2014, 07:06 AM
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#16
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1 Rivet Member
2013 Interstate Coach
Pinconning
, Michigan
Join Date: Sep 2013
Posts: 14
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Called Airstream and they are sending a replacement to our dealer without an inspection. Called dealer and they seem a little upset we called Airstream. Tried to schedule replacement and dealer won't until they have part in hand. Maybe if they had called us back one of the 4 times they promised... Will keep calling dealer until this is resolved.
Randy
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03-21-2014, 11:18 AM
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#17
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Figment of My Imagination
2012 Interstate Coach
From All Over
, More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,868
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Quote:
Originally Posted by JRC
Called Airstream and they are sending a replacement to our dealer without an inspection. Called dealer and they seem a little upset we called Airstream. Tried to schedule replacement and dealer won't until they have part in hand. Maybe if they had called us back one of the 4 times they promised... Will keep calling dealer until this is resolved.
Randy
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When everything is finished, write a nice letter (not a nasty one) to Airstream and give them a review of the dealer's performance. Be honest, but fair— or be fair, but honest, whichever. If you're having a problem with one of the dealers in their network, they'll want to know.
If more people who had bad experiences would do that instead of just kvetching here on the Forums, there would be fewer bad dealers in the network.
But the reverse is true, too. If you get especially good service, write and tell Airstream about it. They want to know that, too.
__________________
I thought getting old would take longer!
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03-21-2014, 12:31 PM
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#18
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Rivet Master
2018 23' International
Currently Looking...
SANTA BARBARA
, CA
Join Date: Oct 2013
Posts: 1,214
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Quote:
Originally Posted by Protagonist
When everything is finished, write a nice letter (not a nasty one) to Airstream and give them a review of the dealer's performance. Be honest, but fair— or be fair, but honest, whichever. If you're having a problem with one of the dealers in their network, they'll want to know.
If more people who had bad experiences would do that instead of just kvetching here on the Forums, there would be fewer bad dealers in the network.
But the reverse is true, too. If you get especially good service, write and tell Airstream about it. They want to know that, too.
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Husband and I are gonna have to sharpen our pencils this weekend and start writing, 'cause we def have a lot to write about!
While y'all are writing, don't forget to tell Airstream that they need to relocated that silly low hanging box of stuff with the propane switch in it!!
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03-22-2014, 07:54 AM
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#19
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1 Rivet Member
2013 Interstate Coach
Pinconning
, Michigan
Join Date: Sep 2013
Posts: 14
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Sorry, didn't intend to make this a dealer bashing thread. Thanks for all the help. I think I see light at the end of the tunnel and I don't think it's the train.
Randy
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