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Old 03-18-2014, 06:15 PM   #15
BikerBill
 
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Poconos of Pa , Pennsylvania
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We got the regulator recall. Leaving on 3 week vacation talked to our dealer, Colonial in NJ. It would have been out of way to go via them so called a dealer, North Trail in Tampa to see if they could/would take care of it. They were happy to handle it and we dropped it off and it was done in 2 hours. Excellent service at North Trail.
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Old 03-21-2014, 08:06 AM   #16
JRC
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Pinconning , Michigan
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Called Airstream and they are sending a replacement to our dealer without an inspection. Called dealer and they seem a little upset we called Airstream. Tried to schedule replacement and dealer won't until they have part in hand. Maybe if they had called us back one of the 4 times they promised... Will keep calling dealer until this is resolved.

Randy
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Old 03-21-2014, 12:18 PM   #17
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Called Airstream and they are sending a replacement to our dealer without an inspection. Called dealer and they seem a little upset we called Airstream. Tried to schedule replacement and dealer won't until they have part in hand. Maybe if they had called us back one of the 4 times they promised... Will keep calling dealer until this is resolved.

Randy
When everything is finished, write a nice letter (not a nasty one) to Airstream and give them a review of the dealer's performance. Be honest, but fairó or be fair, but honest, whichever. If you're having a problem with one of the dealers in their network, they'll want to know.

If more people who had bad experiences would do that instead of just kvetching here on the Forums, there would be fewer bad dealers in the network.

But the reverse is true, too. If you get especially good service, write and tell Airstream about it. They want to know that, too.
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Old 03-21-2014, 01:31 PM   #18
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When everything is finished, write a nice letter (not a nasty one) to Airstream and give them a review of the dealer's performance. Be honest, but fairó or be fair, but honest, whichever. If you're having a problem with one of the dealers in their network, they'll want to know.

If more people who had bad experiences would do that instead of just kvetching here on the Forums, there would be fewer bad dealers in the network.

But the reverse is true, too. If you get especially good service, write and tell Airstream about it. They want to know that, too.
Husband and I are gonna have to sharpen our pencils this weekend and start writing, 'cause we def have a lot to write about!

While y'all are writing, don't forget to tell Airstream that they need to relocated that silly low hanging box of stuff with the propane switch in it!!
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Old 03-22-2014, 08:54 AM   #19
JRC
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Sorry, didn't intend to make this a dealer bashing thread. Thanks for all the help. I think I see light at the end of the tunnel and I don't think it's the train.

Randy
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