Originally Posted by JRC
Called Airstream and they are sending a replacement to our dealer without an inspection. Called dealer and they seem a little upset we called Airstream. Tried to schedule replacement and dealer won't until they have part in hand. Maybe if they had called us back one of the 4 times they promised... Will keep calling dealer until this is resolved.
When everything is finished, write a nice letter (not a nasty one) to Airstream and give them a review of the dealer's performance. Be honest, but fairó or be fair, but honest, whichever. If you're having a problem with one of the dealers in their network, they'll want to know.
If more people who had bad experiences would do that instead of just kvetching here on the Forums, there would be fewer bad dealers in the network.
But the reverse is true, too. If you get especially good service, write and tell Airstream about it. They want to know that, too.