Originally Posted by Oldforester
Yes, we have been to the dealer 3 times regarding leaks, but we have taken action and the leaks persist and have existed since we bought the vehicle. I've concluded from this forum, that it is not unusual, and others have had similar problems. After three trips to the dealer (who I believe the shop is quite professional and qualified), the issue is akin to an electrical issue that is intermittent and is difficult to diagnose.
In the interest of moving your issue forward --
First of all, I have no doubt that this leak issue occurs generally, because I have seen evidence of that with my very own eyeballs. I would love to provide substantiation but legally I cannot. I would love to show everyone photographs of a service lot chock fill of nearly-new Sprinters of all kinds, Class B's of various brands, ambulances, people-movers, paddy wagons, etc. For which I asked the CSR "Why so many here at one time?" and he replied, "This happens every time it rains." But I've been a blogger for years, and I know the rules. Private property photos cannot be published without permission.
Second of all, if you are at an impasse with your particular dealer, then it's time to invoke the old adage, "If you want something done right, you have to do it yourself." With an Interstate, that can be challenging, but it's achievable with some strategy. Here are the immediate choices that I see:
(1) If you are able-bodied and trust your own physical abilities, get up on your roof and go over it with a fine-toothed comb. Nobody is ever going to care about your investment as much as you yourself do. Even if you are not technically-inclined, looking for a roof breach is a common-sense activity. Take an eye dropper of water; put some on every penetration and see what happens. Park on a slope and do the same. You might be surprised at what you can see that others cannot.
I don't recommend that approach unless you are FULLY confident in your own abilities. The height from which 50% of all falls become fatal is approximately 11 feet; the rate of permanent disability is much higher. I do scale my own 9-foot-tall Interstate, but only because I practice yoga and I know what my limits are. I spent 90 minutes on the roof waxing it about 2 weeks ago. While up there, I saw incipient issues that are not producing leaks now, but which absolutely will become problems if I don't intervene. And this in a motorhome that was supposedly re-sealed by the seller less than a year ago.
(2) If (1) is not feasible, maybe a friend or family member could do it. Again, with tough issues, the question is - does the person care about the investment enough to devote extra attention and see what others may have missed?
(3) If both of those options are non-starters, then if I were you (or anyone else with this same issue), I would hire a third party, and WHEN they find the leak, pursue reimbursement with Airstream.
In fact if you let the warranty-honoring party (Airstream or dealer) know that you have no choice but to pursue (3), they may suddenly become more responsive.
Hope this helps! Good luck to you.