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Old 07-07-2015, 02:14 PM   #29
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One could easily draw the conclusion that Airstream simply doesn't care about Quality Control.

Shame on them.


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Old 07-07-2015, 02:25 PM   #30
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Quote:
Originally Posted by Lily&Me View Post
One could easily draw the conclusion that Airstream simply doesn't care about Quality Control.

Shame on them.


Maggie
I'd have to challenge you on that statement. They are a corporation, which through the wisdom of our Supreme Court, has all the rights of a person. Now, being a person myself, that means we are obligated to screw up from time to time.

Key is, what you do about what you learn. My bet is that Airstream will resolve the problems BUT, with all issues involving "problems", as fast as you fix one, two will pop up to replace it.

As I said in an earlier post, the GWVan was extremely well built but could not, and has not, been able to build a support network to handle even the smallest problem in the vast majority of states in the USA. That is why I did NOT purchase another GWV.

In short, we all have to work to communicate to Airstream, even as a collective group, what they need to be attune to resolving in order to get our NEXT purchase. They already have us, but can they keep us?
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Old 07-07-2015, 07:01 PM   #31
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Tao glad you posted about your experience with different makes. Seems as if some here believe it is just Airstream that has quality control issues.
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Old 07-07-2015, 08:28 PM   #32
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I'd have to challenge you on that statement. They are a corporation, which through the wisdom of our Supreme Court, has all the rights of a person. Now, being a person myself, that means we are obligated to screw up from time to time.

Key is, what you do about what you learn. My bet is that Airstream will resolve the problems BUT, with all issues involving "problems", as fast as you fix one, two will pop up to replace it.

As I said in an earlier post, the GWVan was extremely well built but could not, and has not, been able to build a support network to handle even the smallest problem in the vast majority of states in the USA. That is why I did NOT purchase another GWV.

In short, we all have to work to communicate to Airstream, even as a collective group, what they need to be attune to resolving in order to get our NEXT purchase. They already have us, but can they keep us?


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Tao glad you posted about your experience with different makes. Seems as if some here believe it is just Airstream that has quality control issues.

....It is, as it's always been. You need quality to have control. Pride your job shows in the results.

Dream on...

Bob
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Old 07-07-2015, 09:20 PM   #33
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Here is an example that this problem is not limited to Airstream. Leaking in a 2015 Roadtrek.
http://sprinter-source.com/forum/sho...d.php?p=384413


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Old 07-07-2015, 09:25 PM   #34
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Or this one from a 2014 Winnebago ERA.
http://sprinter-source.com/forum/sho...d.php?p=382121


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Old 07-08-2015, 11:16 AM   #35
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Or this one from a 2014 Winnebago ERA.
Water leaks in our 2014 ERA 70A - Sprinter-Forum


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I don't recall hearing anyone try to claim or insinuate that Airstream was the only producer with problems. It is common knowledge that they ALL have problems. As my father jokes at me, "My buddy told me that he only had two happy days with his RV... the day he bought it, and the day he sold it!" RVs are universally a pain in the a$$ during many of those moments when you're not otherwise enjoying the hell out of them.


What some folks were objecting to was the implied notion that we shouldn't take the problems too seriously. Problems are problems - they need to be discussed, expounded, hashed out, and ultimately fixed.

Part of what's happening lately is perhaps the result of a tipping point of sorts. I've been told previously that Sprinter and B Van Forum has grown substantially in the past year or two. Well, guess what? More users means more problems brought to light. Perhaps more importantly, more users also means more DIYers, especially given that the Interstate product fleet is now passed the decade mark in age. And DIYers have a special way of killing the ignorance-is-bliss factor for everyone involved.


The next time someone gripes about a problem and it seems like maybe there is altogether too much griping, ask yourself this: Who is more likely to save you money? The cheerleader who says "Don't worry, be happy, enjoy your Interstate" or the person who says "OMG, I just crawled under my chassis and you won't believe what I found..."
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Old 07-08-2015, 12:24 PM   #36
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I think there is a difference between QC issues, which tremendously affect quality of ownership and traveling life, and unrealistic expectations. We have had both here.

The former is indefensible, in my opinion, regardless of the maker, while the latter brings about a less impassioned response from me.

If you are in a conversion van with very small living space, complaining that the AC is loud is a glass half empty focus that does nothing to promote enjoyment or quality of life.

It is also not a discussion I personally will encourage nor give attention to.

Deciding what are real issues, and what are unrealistic expectations, is ultimately something everyone has to decide for themselves, regardless of what any of the rest of us think.

Our Interstate had some QC issues. I remain an impassioned Interstate owner, 8+ years later.


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Old 07-08-2015, 03:56 PM   #37
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With your experience with other manufacturers, please let us know how the Grand Tour compares to the others after a few trips.

Quote:
Originally Posted by Tao View Post
Here is the Given:
I've owned 4 Sprinter based conversions: Roadtrek Agile, Roadtrek Adventurous, Great West Vans Legend EX and now the 2016 Grand Tour. Also owned 2 new American Eagles and one Dream. I've also had 3 Airstream trailers, 16, 19 and 22 Intl's. All this is to demonstrate that I've seen more than most folks and I'm a realist when it comes to what I expect from any product....
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Old 07-08-2015, 04:08 PM   #38
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With your experience with other manufacturers, please let us know how the Grand Tour compares to the others after a few trips.
We drove from Orlando RV to Atlanta then home to Chapel Hill, NC.
First, we only slept in it one night and cooked no meals in it BUT I will say that I felt the stability on the road was substantially better then Roadtrek or GWV. Basically very little sway and no wandering down the highway.

As we get more time actually using it on 3-4 week trips, I'll report back.
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Old 07-09-2015, 08:01 AM   #39
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...

If you are in a conversion van with very small living space, complaining that the AC is loud is a glass half empty focus that does nothing to promote enjoyment or quality of life.

...

Maggie
I disagree, and strongly.

People have "complained" that the generator is loud, and guess what?? There is a workaround for that!! An improvement that can be made!

People have "complained" that the water pump is loud, and guess what?? There is a workaround for that, too!!

I have "complained" that the T1N Sprinter cab is too loud (road noise) for a proper stereo experience, and music is important to me on long trips when I'm driving solo and I need music to keep myself alert. Guess what?? To my absolute delight, there is a workaround for that, and I will be tackling it shortly. Talk about promoting enjoyment and quality of life!

On the issue of the A/C, maybe there is a workaround and maybe there is not, but if those posters are shut down, discouraged, or invalidated before they can even get an honest evaluation of their concern, then nobody learns a blessed thing and we are all poorer as a result.
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Old 07-09-2015, 08:44 AM   #40
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+1 InterBlog. And, if I may expand your point: The kinds of fixes that you describe are available not just to us users, but they are available to Airstream as well. IMO, the fact that Thor chooses to sell their B-vans under an iconic brand, and that they choose to price them near the very top of the market makes it incumbent upon them to put a little effort into it. This means both fixing their quality problems (which they have not done in a decade in the market) and it also means investing R&D to help the market develop better solutions. Instead, they play follower instead of leader on both of these fronts, leaving the innovation to Advanced RV, RoadTrek, and Great West.

This is also why I get annoyed when people say "they all have problems". This is true, but if you lead the market in brand and price, you can't afford to be in the bottom half of the quality curve, and Airstream clearly is.

BTW: The fix to AC noise is to use split systems with the compressor underneath the vehicle. RT is experimenting with this.
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Old 07-09-2015, 09:41 AM   #41
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And, you know, guys, one persons opinion is just that.....people can take it or leave it, others can chime in with suggestions that may improve whatever the complaint is.

One persons opinion does not preclude others from offering theirs.

If there is a workaround for someone very handy, that is great, and something to be shared.

It's a balance, and what is important determined by each owner.

I, personally, am of the get-out-there-and-enjoy mindset, rather than the strive-for-perfection mindset.....which can detract from enjoyment, in my opinion.

It's all good.

Maggie
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Old 07-09-2015, 01:24 PM   #42
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Right on Maggie! I'm out here enjoying mine. In Montana heading to Glacier then on to Lake Louise and Jasper. 😀


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