Since I see my original post has gotten some attention. I should probably follow up with what I did to address my original issue.
I ended up taking it to a local mechanic that does side work on rv's. He took the step off and opened it up and found the gears stripped. In his humble opinion, the mechanical parts inside the step needed to be "beefed up"!
After finding out the cost of a new step, he decided to machine new parts and re-assemble the box. It ended up costing me about half of what a new step would've been and I believe I have a nicer set up now!