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Old 12-06-2017, 07:59 AM   #29
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Originally Posted by toskeysam View Post
Interesting....my Sprinter dealer said they could not align my AI......”We don’t know what specs to use.” Frankly sounded like a “blow off “ to me. Everything else they have done is top notch. Hmmmmm
As I mentioned in an earlier post, the service tech fully understood the issue with converted sprinter vans and the alignment issue. Our MB dealer is quite large and has a whole separate service department for just Sprinter vans.

I got the color printout as described in another post here.

They took it and test drove it (ten miles). It sure seems to ride even more smoothly -- but probably just my imagination.

So even tough it drove smoothly, it showed no wear on the tires (10,000 miles), ran straight (as I perceived it) the printout showed that it was not truly in alignment. I am glad that I had this done, and done as soon as I got it. Thanks to Protagonist and others who encouraged me to do it.
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Old 12-06-2017, 04:39 PM   #30
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I was not able to get mine aligned at the Iowa City MB dealer nor several other MB shops. Apparently they cannot hook onto the Aluminum rims (or would not try for fear of scratching the rims). I was able to get alignment checked at a tire shop - they used a gadget to hook into the tire treads. Alignment checked out OK per what I wanted (nearly 0) but was off from the MB specs. I wanted 0 based upon posts here and on the Sprinter forum.
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Old 12-07-2017, 01:33 AM   #31
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It is my understanding that not all Mercedes-Benz dealership are Sprinter dealers.

Sprinter servicing dealers are often found closer to populated areas (more customers).

Sprinters are sold as utility vehicles filling narrow niches in the overall utility vehicle market. The new small sized vans should help to expand sales.

I have found that smaller more rural MBZ dealerships that are Sprinter dealers often provide the best service.

A Sprinter dealer should be able to do alignments, after all they are a factory authorized Sprinter facility.

I do know that there are Mercedes-Benz dealerships that will service Sprinter vans but are not Sprinter dealer. They have access to all the same parts, service bulletins , etc. But they might not have all the special tools, training and experience that a Sprinter dealership would have.

But ..... Wheel balancing: I have found that this is a problem with Mercedes Sprinter dealerships. They have been unprepared to balance the aluminum Alcoa wheels (standard on Airstream Interstates) because their service departments don't have the adapter for their wheel balancer machines.

I would expect that due to the popularity of these wheels, every dealer will have the wheel adapter soon.

Haasman
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Old 12-07-2017, 05:33 AM   #32
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It is my understanding that not all Mercedes-Benz dealership are Sprinter dealers.
In my area, MB of Baton Rouge (65 miles away) is a Sprinter dealer. MB of New Orleans (2 miles away) is not. The reason they're not (I asked them why) is that they do not have a service bay large enough to handle a Sprinter van. It takes a huge service area to install a lift capable of handling a van that is almost 25 feet long and almost 10 feet tall.
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Old 12-07-2017, 07:51 AM   #33
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My MB dealer is a Sprinter dealer. Mercedes Benz of Knoxville, Tn.
They built a huge addition to Service the Sprinters. They took me on a tour just as they opened this wing. The only thing they have declined to perform is an alignment. They do have a working relationship with the local Airstream dealer, so AI is no surprise to them. While there for Service I have seen Winnebagos, Roadtreks, and Leisure Travel vans in there for work. My service writer did give me a recommendation for a local shop they use for alignments.....apparently they don’t do them at all, but gonna ask why next time.
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Old 12-07-2017, 07:58 AM   #34
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PS
The 0 I refer to above is camber. Toe was at the spec.
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Old 12-08-2017, 05:02 AM   #35
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Ok, all fully equipped Mercedes-Benz Sprinter dealers can and do provide alignments. Some of the dealers choose not to invest in the alignment machine either initially or at all. They are very expensive and used less frequently than the car alignment machines. This is a dealer choice for their investment in there sprinter shop. My advice is to call Mercedes-Benz directly and find the closest Mercedes-Benz sprinter shop that does computerized alignments.

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My MB dealer is a Sprinter dealer. Mercedes Benz of Knoxville, Tn.
They built a huge addition to Service the Sprinters. They took me on a tour just as they opened this wing. The only thing they have declined to perform is an alignment. They do have a working relationship with the local Airstream dealer, so AI is no surprise to them. While there for Service I have seen Winnebagos, Roadtreks, and Leisure Travel vans in there for work. My service writer did give me a recommendation for a local shop they use for alignments.....apparently they don’t do them at all, but gonna ask why next time.
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