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Old 11-22-2014, 02:17 PM   #1
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New Interstate Owner

I took delivery of a brand new 2015 Interstate EXT on Wednesday, and am still befuddled about all the systems. It's not a thing like my old Safari trailer.

I managed to get it home, although without ever figuring out how to use the radio, but have somehow since then run the house batteries down flat.

I've heard a rumor (not from my dealer, who seems to know less about Airstreams than I do) that the Airstream factory makes telephone consultants available to new owners. Anybody know if that's true?

Thanks!
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Old 11-22-2014, 02:29 PM   #2
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Welcome to the wonderful and bewildering world of Interstate ownership!

Running down the house batteries seems to be a rite of passage. We all go through it at least once. I'm a little slow, so I did it twice.

I don't know about a factory help line. Every time I've called Jackson Center, I've left a message and never got a return call. I got much better results from my dealer's service department— much more knowledgeable than the sales department, I assure you!

But your best source of information is right here on the Forums. We Interstate owners tend to stick together.
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Old 11-22-2014, 02:30 PM   #3
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Welcome, and congratulations!

You will likely find anything you need right here, so don't hesitate to ask.

Have a great time.


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Old 11-22-2014, 02:33 PM   #4
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You should've received a card with Member services and Roadside assistance numbers...from Airstream. Member Services number is 877-801-0333. That may not be the service you need , but they should know one you can get help from. Airstream does have support available via phone.
BTW..congratulations and WELCOME to the Forum. This place has been invaluable to us in our first year in the Interstate.
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Old 11-22-2014, 02:36 PM   #5
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AND...battery depletion is a rite of passage.....put it on shorepower (if available) and turn off 12 volt disconnect for now...and wait for it to charge up. That will give you a few days to read manuals and most of the battery-related posts in the forum.
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Old 11-22-2014, 06:32 PM   #6
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Quote:
Originally Posted by speer View Post
I took delivery of a brand new 2015 Interstate EXT on Wednesday, and am still befuddled about all the systems. It's not a thing like my old Safari trailer.

I managed to get it home, although without ever figuring out how to use the radio, but have somehow since then run the house batteries down flat.

I've heard a rumor (not from my dealer, who seems to know less about Airstreams than I do) that the Airstream factory makes telephone consultants available to new owners. Anybody know if that's true?

Thanks!
Did they do an orientation with you? Must have been short and not very thorough. Read, read read through all the topics here or ask all the questions that you need answers to.

BTW congrats on the new van!
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Old 11-22-2014, 06:51 PM   #7
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Welcome to Airforums!

Best advice above is to get it plugged in if you haven't done so already.


- - Mike
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Old 11-22-2014, 10:21 PM   #8
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You might be referring to Coachnet which is supposed to come with every new airstream interstate purchase. At least it came with mine
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Old 11-23-2014, 12:44 AM   #9
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Welcome to the Air Forums. Congrats on your new purchase. As the others have said, don't hesitate to ask questions here.

It seems to be a common experience for some of the dealers to leave the new Interstates where they can't get sun to keep the house batteries charged and they go flat. If the batteries don't seem to hold a charge properly, then you should go back to your dealer and asked for them to be replaced.
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Old 11-23-2014, 08:10 AM   #10
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Thanks!

Thank you all for your helpful replies. It's now plugged in and charging. I just wonder what was drawing all that current. Ah, well...time will tell.

Cheers!
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Old 11-23-2014, 09:38 AM   #11
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Be sure that, when you are plugged into shore power or driving, that your battery is set to "use", so that you are charging your battery.

Once you unplug, before switching to "store", take a good look around for anything that may still be on, and be sure to switch to "store" so there is no drain on your battery while not in use.

I may be using the wrong words for your rig, but someone will correct me, and it is the same principle, regardless of how it is labeled.

This is a bit pessimistic, but reality as I have found it over the years......it is unlikely, in my opinion, that you are going to get a person at the end of the line in a help center of some sort who actually is familiar and experienced with your rig.

More likely, they are reading from a troubleshooting manual and their knowledge base will be limited to the paper in front of them. I could be wrong, but......

Those knowledgeable are the people you will find here, or in an actual service technician. I had the service guy where we bought ours on speed dial the first couple of months.

Don't hesitate to ask anything here, someone(s) will almost always know.

Have a great time.


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Old 11-23-2014, 10:53 AM   #12
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Yes! rite of passage is what it is! and this forum or your dealer service advisor are great resources!! Like Maggie, mine is still on speed over 2 yrs into it! We read and call all the time! Welcome!
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Old 11-23-2014, 06:33 PM   #13
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Quote:
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Thank you all for your helpful replies. It's now plugged in and charging. I just wonder what was drawing all that current. Ah, well...time will tell.

Cheers!
There is a constant load of about 0.4 Amps on the Coach batteries. The major parasitic load is the Battery Isolation Manager (BIM) at 0.33 Amps. You can't stop the BIM load unless you disconnect the batteries. Using the Battery Disconnect switch will only reduce the parasitic load from 0.4 to 0.33 Amps. This is why your batteries will go flat in a few days if the solar panels are not getting full sunshine or your rig is not plugged into external AC power.
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Old 11-24-2014, 10:31 AM   #14
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Thanks again, all.

Brief update: Silly me, both refrigerators were running! Now I know how long you can do that before you flatten your batteries.

Also, Airstream says they have a technical consultant on tap for owners continuously: 937-596-6111 x7401. I'm probably teaching my grandma how to suck eggs, but there you go..

Cheers!
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