Originally Posted by daveswenson
I would say that even more effective than a Better Business Bureau complaint is a bad Yelp review. In these days of social media it's a very effective way to get action.
Yelp and the BBB require that business "pay-to-play". Somewhat of a blackmail for business and VERY unfair to consumers who are trusting their reviews. Before a business can respond to a Yelp Review, good or bad, they require a business to pay one of Yelp's business partners to respond on behalf of the business. In the BBB world, business X can have bad reviews. The business can then change their business name, keeping the same address, business owners, etc. but starts with a completely clean record. Their previous business record with the BBB does not get transferred.