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Old 08-25-2015, 10:31 AM   #1
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2011 Interstate Coach
Muskogee , Oklahoma
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MaxxFan motor issue

I thought I'd run out of things that could go wrong in my 2011 Interstate, but it seems like every time we go on an extended trip something almost always needs fixing, although the number of things that go wrong does seem to be getting smaller. I imagine that just the nature of the beast.

This time after a week long trip to Colorado, it was the MaxxFan. Even though it has very few hours on it, the lid would open, but the motor would not start the fan. If I touched the blade and give it a slight push, it would then start up.

I called MaxxFan, and these guys are fantastic. The diagnosis was bad brushes in the motor. He shipped me a new motor, no questions asked.

This is actually the second unit to fail. I replaced the first unit after the fan blade center hub failed after a year, and while they could have sent just the fan blade, I asked what it would cost if I could upgrade to the 7500K model with the remote and auto open/close model. They sent me a new upgraded unit at no charge-about a $400.00 retail cost.

That's what customer support should be, and I commend them for providing such great support for their product.

Other than that, though, I think I got all the bugs out. I have to admit, once you deal with the install and poor construction issues, the Interstate is one sweet ride. After returning to Oklahoma from Colorado for a week long trip, I am next going on a 1500 mile ten day boon docking trip, back home for 4 days, and a three week 5000+ mile trip to Vermont and back to see the fall colors. That's driving over 8500 miles and living in the Interstate for over a month in a six week period.
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Old 08-25-2015, 10:51 AM   #2
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Seguin , Texas
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Sounds like you've got some great travel plans ahead of you


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Old 08-25-2015, 11:05 AM   #3
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X2 on Maxxfan customer service
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Old 08-25-2015, 01:44 PM   #4
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Fulton , Maryland
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+1 on Maxxair fan. I think it is one of the best RV products on the market. Mine has been trouble free for 60,000 miles including three months on the road last summer for a trip to Alaska. Since I reversed my fan to make room for solar panels I never leave it open while driving.


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Old 08-25-2015, 07:53 PM   #5
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Overland Park , Kansas
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I'll second the fact that MaxxFan folks are great to deal with. Also Atkinson Electronics that make the solar controller are good folks to work with. Nice to know that there are still some companies that appreciate their customers.
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Old 08-25-2015, 08:50 PM   #6
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Tulsa , Oklahoma
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We also have had very high quality customer service. It was very much appreciated.
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Old 08-25-2015, 08:53 PM   #7
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Muskogee , Oklahoma
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Almost as good as the shop that services my Interstate.

Almost.

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We also have had very high quality customer service. It was very much appreciated.
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Old 08-26-2015, 06:01 AM   #8
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Almost as good as the shop that services my Interstate.

Almost.
Thanks we appreciate that! Have safe trips and we will see you upon your return.
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