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Old 01-02-2016, 09:35 AM   #1
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Kenwood radio not covered under warranty

We purchased a 2013 Interstate new and have about 5 months left on the 3 year warranty. Barely 12k miles so plenty left there as well. Relatively little need for warranty over this time, but the Kenwood head unit video panel is failing (washes out to white after 20 minutes of usage).

Surprisingly, RBM Mercedes dealer in Atlanta an authorized repair facility, is being told from Airstream that unit isn't covered under the coach warranty. It obviously won't be covered by the Sprinter warranty since it is an aftermarket radio and not original equipment.

Does this sound right? I've never seen an exceptions list to the three year warranty but the dealer is unyielding that Airstream said tough luck on replacement. At best I expected a refurb unit that would die again in six months but to outright not cover the unit surprises me. Airstream covered the Pyle rear monitor screen when that went out?

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Old 01-02-2016, 10:13 AM   #2
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It is common for Sprinter and Airstream to deny warranty on anything electrical. Each taking the position that the other manufacture installed the item in question. I have seen an owner driven to tears over a directional signal issue. Sprinter clearly installed the directional switch and Airstream clearly installed the tail lights. Both claimed the other was a fault.

While the Kenwood warranty is most likely out of date I would contact their Customer Service looking for a solution via a repair or rebuilt unit.
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Old 01-02-2016, 11:34 AM   #3
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In general, Airstream warranties fall back on the warranties of the components they install. My Kenwood DNX890HD has a 2 year warranty. You may be out of luck, but it's worth contacting Kenwood support.


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Old 01-02-2016, 02:53 PM   #4
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Quote:
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Sprinter clearly installed the directional switch and Airstream clearly installed the tail lights.
My taillites look just like the standard Sprinter ones. What year did he have and what was different about the Airstream ones?
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Old 01-04-2016, 11:02 AM   #5
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The Kenwood would by warrantied by Kenwood with most likely a 2 year warranty-
Therefore it is most likely out of warranty and will be an out-of-pocket expense to have it repaired or replaced.
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Old 01-13-2016, 11:33 AM   #6
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I have had the recent experience, and Kenwood is so bad, that even though a second brand new unit was replaced, and less than two years on the second one, it is out of warranty. I'm done with Kenwood, so looking for alternatives if anyone has suggestions.


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Old 01-13-2016, 03:23 PM   #7
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I'm done with Kenwood, so looking for alternatives if anyone has suggestions.
Any auto sound dealer should carry several competing models so you can compare in person. In my part of the world Mobile One is my go-to for stuff like that, but that's partly because they're also an authorized Viper alarm system installer. I can't guarantee that Mobile One has the best prices, so after doing an in-person comparison go e-shopping to find the best price on the model you select.
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Old 01-13-2016, 04:48 PM   #8
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... I'm done with Kenwood, so looking for alternatives if anyone has suggestions. ....

Advanced RV installs a unit from Pioneer. There are lots of options. Check this list at Crutchfield.
http://www.crutchfield.com/S-orlIbjh...ar_stereo.html


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Old 01-13-2016, 05:43 PM   #9
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Old 01-14-2016, 05:13 AM   #10
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Thank you for the information!


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Old 01-25-2016, 11:36 AM   #11
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Kenwood system also down here

Have 2012 Airstream. 50k miles. Kenwood won't power up this morning. This is second time this has happened. About 18 months ago same thing. Had dealer/service troubleshoot. There is a fuse inside the Kenwood device which was replaced and worked briefly. But, real issue was a 'loose" connection to the fuse which was fixed and lasted this long. This time I cannot open the display screen to get behind the device to look at fuse. The display screen folds down to insert an SD card. When it does you can access the back panel to remove and look. I cannot do this today because it is totally shut down. I have a call in the Airstream tech to see what they say to troubleshoot. Will likely replace the whole device with another aftermaket device. Quite a bummer as am on a trip. But, have other devices for GPS to navigate. Will let you all know anything further from Airstream or replacement. Any replacement device info is welcome.
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Old 01-25-2016, 11:56 AM   #12
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Have 2012 Airstream. 50k miles. Kenwood won't power up this morning. This is second time this has happened. About 18 months ago same thing. Had dealer/service troubleshoot. There is a fuse inside the Kenwood device which was replaced and worked briefly. But, real issue was a 'loose" connection to the fuse which was fixed and lasted this long. This time I cannot open the display screen to get behind the device to look at fuse. The display screen folds down to insert an SD card. When it does you can access the back panel to remove and look. I cannot do this today because it is totally shut down. I have a call in the Airstream tech to see what they say to troubleshoot. Will likely replace the whole device with another aftermaket device. Quite a bummer as am on a trip. But, have other devices for GPS to navigate. Will let you all know anything further from Airstream or replacement. Any replacement device info is welcome.
Unless you are getting this done on Airstream warranty you don't have to take it to a dealer for repair. Any shop that installs auto radios can fix this for you. Our local Best Buy has a shop that does this type of work. Worth checking it out.
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Old 01-25-2016, 12:49 PM   #13
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I looked up your service manual online. According to it, there is a fuse for the radio relay.


CIRCUIT 8, 10 AMP, GRAY
RADIO POWER RELAY
ROPE LIGHTS
BATTERY SEPARATOR


If your rope lights above the cabinets are not working as well, then this fuse might be the problem. It also lists a fuse behind the radio.

5. Dash radio: 10 amp fuse on back of radio

It isn't very difficult to remove the radio. See my thread below.

http://www.airforums.com/forums/f240...rs-126668.html

Also, if it was me, I would want to know why I was having recurring blown fuse issues.

Hope this helps.
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Old 01-25-2016, 04:25 PM   #14
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Additional information on Kenwood device in my 2012. Spoke at length with a technician here in Florida. Recommended by Mercedes dealer. He sells the Kenwood, Pioneer, etc. He had problem with 2012, 2013 Kenwood model for his customers because of the slowness of GPS, freezing up of GPS and a couple other minor tech issues. He said he spoke to Kenwood at a Las Vegas dealer conference in 2013. Kenwood reps admitted the technical problems they had for those two years and said they knew of them and fixed them. He still installs Kenwood devices today. That said, I am scheduled to install a Pioneer AVIC-5100NEX for same device cost as Crutchfield. Install will be pretty straightforward with most parts already installed. The steering control will also adapt to the new install. I consider this an upgrade and worth the investment.
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