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Old 03-30-2015, 11:42 AM   #15
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Could you give a phone number or email and I will have someone from Airstream contact you?

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Old 03-30-2015, 12:43 PM   #16
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With Airstream on the nameplate... I believe it IS an Airstream problem. Airstream should make the paper work decisions if the Interstate is still covered under warranty.

My 2014 Airstream International has so many components from so many companies, from so many countries... why should I be begging the dealership for warranty repairs, when the local dealership should be doing the footwork? I would be frustrated as well. I am not a mechanic, body shop examiner, leak sourcing expert, compression/pollution/oil consumption engine expert.

Idiot Gauges indicate a problem AFTER the fact. Those of us who actually DID KNOW how to fix a vehicle in the driveway in the 1960's and 1970's had older, non warranty vehicles as we could only afford a well used vehicle and kept them running by on the job self training. I cannot change a spark plug today... or diagnose a computer module error... so those self repairs are getting more difficult.

When the local RV Sales/Warranty has to find the problem, work with the manufacturer, resolve the issue, have the owner bring the trailer/RV/whatever back and forth, or have it sit all Summer waiting and waiting... you do feel violated.

I prefer to fix the small stuff on my Airstream Trailer. It might even cost me a few dollars out of my pocket. I am not happy about it. My 2014 Airstream had some small issues that I could easily take care of. It should NOT have. The excuse that the trailer is complex is a terrible excuse. Glad it is not a private aircraft...

My Toyota Tundra while traveling had a small pool of antifreeze below the radiator when new. It was NOT the hose, as I first expected... the plastic radiator had some flaw. Miller Toyota in Albuquerque, NM was the closest dealership and three miles away from the Sandia Casino parking lot where we spent the evening. I pulled the trailer into their parking lot and the dealership immediately agreed there was a leak, minor but still a leak. I detached the trailer at the location, the Tundra was taken into the shop and a replacement radiator installed... the SAME DAY with no appointment.

I would expect the SAME with my Airstream emblem go cart, trailer or RV. The customer deserves to be given immediate attention. Even if the customer is unhappy and vents... these people should understand. I feel that the majority of RV dealerships give the number one attention to SALES, while emergency repairs for those on the road are... time wasters with their limited staff. IF we have a problem with our trailer, I will hold off for work in Tucson, AZ as there are some well run operations there to handle any problems.

Yes. Be firm as a customer and to the point to have a problem solved. One way or the other. If you are in the right... step up the pressure and the rhetoric. Contact the Better Business Bureau... this will get a response from the "member" if they are a member of the BBB.

I remember the "bumper to bumper" warranties. The warranty parts and repairs are already built into each vehicle, trailer, component, or cost of labor... already. YOU have paid for this... "free warranty protection" on a new purchase. Right... I had a Chevrolet dealership pass me off as a fool on my first new pickup purchase in 1970. The 12 month/12,000 mile warranty expired, the problem persisted, I repaired it myself. The Air Conditioning was shot that Summer, as well! Persistent rust spots occurring on the driver's door the second year, etc.

I bought my first Toyota in 1972 and am driving a 2014 Toyota today. General Motors had expressed in the news that they wanted to attract younger individuals to purchase a new GM vehicle... which I was in 1970. All my vehicles up to that time were GM products. All, yet used. I wrote the President of GM some years ago about what this dealer "did for me under warranty" and the list of Toyotas I purchased since then... he offered an "employee price on any GM vehicle". Sorry... you missed the boat and never regret the change. If the vehicle does not break down... the warranty is a total NON ISSUE. That is why I still have Toyota products. GM going under... served them right.

Now to try to cut this short, which is difficult. Some owners are totally incompetent and pretend to be ignorant of flashing warning lights, smells, sounds that are not right, etc. etc.. There are idiots among... us. I have met some. Since I was the not the brightest LED in the classroom, I succeeded because I had common sense that exceeded the norm. I am no genius... but when I describe a problem on the Forum... I try to give each and every detail WHY, WHEN and WHAT I did in the chain of events. If someone leaves out these on a thread... I begin to suspect that this individual might have to take some responsibility for not paying attention. Not necessarily this Thread... but the small minority of "idiots" make up the greatest majority of complaints and problems discussed. I am ignorant of electronics, but when something electronic goes awry... I look forward to hearing LEWSTER stepping in and "educating" electronic idiots like myself. He is an asset to this Forum.

OK. I am going back into my hibernation and getting ready for this year's travels in our Airstream.

Human Bean
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Old 03-30-2015, 10:29 PM   #17
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I seriously doubt Airstream is going to have any interest in an obvious MB problem.
Glass half full or half empty to an engineer is the glass is twice as big as it needs to be.

PM me for sale info on my 2011. SOLD!
Upfitted Transit 350 sitting in driveway.
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Old 03-31-2015, 07:58 AM   #18
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When I see a post from someone who has connections, I mean real connections, at Airstream I would jump on this. I suspect the path to a reasonable solution is to be found by contacting Schu.
Happy trails and Good Luck
Ms Tommie Fantine Lauer, Greensboro, NC
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Old 03-31-2015, 09:01 AM   #19
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In my humble opinion, waiting that long for warranty work and an oil change is unacceptable. Does Airstream corporate know about this? What was their response? I too took mine in for minor work and had to wait two months. Not acceptable, the dealer was apologetic and the next time I brought it in was much quicker in handling the problem. Without identifying the dealer may I ask what state they are located? Hopefully this isn't the norm for Airstream dealerships.
I enjoy my Interstate even with the few problems I've encounteted.
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Old 03-31-2015, 11:57 AM   #20
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Bradenton , Florida
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Whenever I have to take mine in for either scheduled maintenance or warranty work I always tell them I'm going on a trip and give a date that I need to leave by..

Not sure if I've just been lucky or it actually works because I've never waited for very long to get it back..
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Old 03-31-2015, 12:23 PM   #21
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On mine, Mercedes Benz has never kept the van longer than a week, and that was when they removed the ECU chip and FedExed it to RennTech for the ECU tune, then it was FedExed back and re-installed by MB. It definitely helps to call and set up an appointment in advance— and MB of Baton Rouge allows me to deal with the same service representative every time because I got her business card at my first visit and always ask for her by name when I call for new work. She's familiar with the van and with MB's file on what has been done before.

Foley RV in Gulfport kept the van for a longer period— once— but for good reason; I was having insured damage repaired, and the holdup was the negotiations with the insurance company over what to repair and what to replace. That delay was entirely the fault of the insurance company, not Airstream.

Warranty work has never taken more than a couple of days at Foley RV— because I called beforehand and set up an appointment far enough in advance so that all of the necessary parts could be pre-ordered and delivered before I arrived. If I had just showed up unannounced, and had to leave the van there while they ordered the parts, naturally the dealer would have the van longer.
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Old 03-31-2015, 02:30 PM   #22
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, Ohio
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I am sorry you are having these issues. I am Jim Parrett With Airstream. If you provide me with your phone number in private I would be happy giving you a call. or feel free in contacting me directly.

937-596-6111 ext. 7409

Jim Parrett
National Service Manager--Touring Coaches
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Old 03-31-2015, 03:43 PM   #23
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If you stopped as soon as you saw smoke it is unlikely that you did internal damage to the engine.

If you had the Sprinter into an Airstream dealer for an oil change there is the possibility they could have effected the hose. It is too much of a coincidence that a year old hose would decide to fail just after an oil change. Now that said you will play hell getting the Airstream dealer owning up to that.

Another consideration that would really muddy the water is if the sprinter had a separate heater in the coach running off engine coolant and leaked the coolant. That would end up as a finger point excessive. I have seen members with Sprinters that had a problem with the rear rear lights. The lights clearly were controlled by the chassis hardware but installed by Airstream. Nobody wanted to touch it.
2004 Excursion 4x4
1991 34 ft. Excella +220,000 miles, new laminated flooring, new upholstery, new 3200 lbs axles

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Old 03-31-2015, 06:14 PM   #24
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It does sound as if there are some dealership issues.

Keeping your Interstate over two months for warranty work sounds absurd, to put it mildly.

Good to see Airstream has offered assistance. I hope the OP has contacted them.

I would like to hear how this resolves.

🏡 🚐 Cherish and appreciate those you love. This moment could be your last.🌹🐚
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Old 03-31-2015, 06:46 PM   #25
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I know Airstream is very sensitive to bad dealerships. When I had my Flying Cloud, I had to travel about 150 miles each way to the dealership. I was having the usual list of warranty items being resolved over a 2 week period and we had agreed the collection time and date. That day arrived and I drove over there..... only to find it was no-where near ready. I was so livid they hadn't even bothered to call me.
So I complained to the dealership management a couple of days later, and they fired the service manager.
A couple of weeks later Airstream polled me on the service from this dealership; I gave them the details, and eventually was surprised to find this place eventually had lost its Airstream dealership.
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Old 03-31-2015, 06:51 PM   #26
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Houston , Texas
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I want to say thank you to everyone for the feed back for my problems. My Interstate is still being look at by MB and they will call to tell me what was the problem. I asked them to keep all the old parts as an advice from another member on here to see if it was being temper with or not. I'm very happy to see that Mr. Parrett from Airstream responded in this post and I still remember how he helped me with my first issues with the dealership last year. I'll be contacting him tomorrow and keep everyone updated.

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