Reply
 
Thread Tools Search this Thread Display Modes
 
Old 09-11-2015, 06:23 PM   #1
Rivet Master
 
Ron_CA's Avatar
 
2015 Interstate Ext. Coach
San Diego , California
Join Date: Feb 2014
Posts: 665
Fuel Rail Sensor. And Now, The Rest Of The Story

Not sure if I have heard of this on Airforums so thought I would post my experience in hopes that it may help someone else with the same problem.

Grab a drink and some popcorn, it's long...

A couple of months back drove our 2015 Interstate with approx 16,000 miles on a day trip of 150 miles. Stopped at a local restaurant for dinner and then over to Chevron to fuel up.

After refueling with 21 gallons of Diesel and restarting the van immediately noticed a check engine light and upon driving realized I was in limp mode.
Restarted a couple of times and drove a few miles but there was no change so stopped into a local RV repair shop right at 5:00 and asked if they would throw their scanner on real quick to see why the check engine code. He read it as P0087 which is low fuel rail pressure.

I needed a tow to Mercedes San Diego Sprinter Service and after a failed attempt with Coachnet attempting to arrange this and the wrong truck being sent they gladly let me pick my own company and they paid. No problem.

If you get towed you need what's called a Landoll Trailer. It is a low trailer with 3 axles that move to lower the bed down. They make these in different sizes so just call around until you find a company that has one. They will know what you are talking about. Still needed a couple pieces of
2x6s to make sure the front didn't scrape because of the approach angle.

OK, drop off our van at night and put up all shades to make it appear as if someone may be sleeping inside. Luckily nobody messed with it.
The next morning I drive over to the service department and drive my van inside and explain what happened and also tell them about the P0087 Code.

A couple hours later I get a call from the service advisor that the technician said I put GAS in the tank instead of diesel. I knew that I had not so I thought if I proved it everything would be hunky dory. Go back to Chevron (I never keep fuel receipts) give them my AMEX card and they print my receipt which showed 21 gallons of DIESEL. I also buy a brand new gas can and head over to Mercedes Benz San Diego thinking all was well.

I show the technician and service advisor my receipt and the technician says "it still smells like gas". I said it is not gas and I am the only person to have ever fueled this vehicle after delivery and it has never had any gas put in it.
They then tell me that they need to drop my fuel tank, drain the fuel and replace fuel filter because that's what they do when the airport shuttle drivers accidently put gas in the tank and it happens all the time. I reiterate that I am not an airport shuttle driver and that it was diesel not gas. They also told me that if that didn't work they would have to send a fuel sample to GERMANY for testing. Seriously.

Before I leave I get my fuel sample in my brand new gas can.

In the meantime could not even get the service manager to call me back until MBZ San Diego general managers assisstant was contacted. When the incompetent did call me back he again claimed it couldn't be diesel because the technician had lit it on fire, in the service bay, on the ground and diesel doesn't burn. Oh really, yes it does. I told him to look it up on the internet, it lights up like the 4th of July.

Anyway dropped the tank, replace fuel filter, high pressure and low pressure fuel pump. Didn't work.

In the meantime I sent my diagnostic print out to another Mercedes dealer where I know a technician in another state. He said the codes Do NOT reflect contaminated fuel in any way. Looks like a fuel rail sensor which is what I told them on day one.

So now we wait for the fuel sample which BTW was sent to either Los Angeles or Oregon. I actually asked the Service Manager "well, what did it say on the shipping label?" They really didn't have a clue.

In the meantime, I find 3 independent laboratories that would test my sample if for some reason their sample comes back contaminated. I email the SA with links to all 3 websites and let him know my intentions.

I convince them to order parts if in fact the fuel comes back clean with no contamination which BTW they told me would void my engines warranty. I asked what parts would they throw at it if the fuel came back clean. They said fuel rails and fuel rail sensors. I asked what if it came back contaminated? They said same parts. So they ordered them at my urging otherwise would have been another week or so waiting for parts.

Fuel sample comes back.....drum roll please.....CLEANNOT CONTAMINATED DIESEL I truly believe, if I had not gotten my fuel sample first and watched firsthand as the technicians obtained it that some brake cleaner or something else would have been added to make sure it came back contaminated.

They put on new fuel rails with sensors in a couple hours and done. Runs great and will actually go a little faster than before.

I go in to pick it up after about 3 weeks, which BTW warranty covered everything and you know what they tell me? Have a Nice Day Not we are sorry our trained technician misdiagnosed the problem, or how about a free oil change next time for your trouble? Nope, "Have a Nice Day". Remember this was after being told multiple times by the technician an service advisor that contaminated fuel would void my warranty.

I really believe that they were hoping that I was in a hurry and would just agree to have it fixed no matter what without the fuel sample being sent in at my own expense. Not
__________________

__________________
Ron_CA is offline   Reply With Quote
Old 09-12-2015, 08:55 AM   #2
Rivet Master
 
Boxster1971's Avatar

 
2013 Interstate Coach
Fulton , Maryland
Join Date: May 2010
Posts: 2,265
Thanks for sharing. Yet another sad story about Mercedes technicians that don't understand Sprinters. I had a similar experience with the local Baltimore Mercedes dealer who messed up my first fuel filter change. Their incompetence resulted in me returning to the dealer twice for a fix and then ultimately on a flatbed back to dealer. Mine was also fully covered by Mercedes Roadside Assistance, which is free during your basic warranty period.

I won't go back to that dealer again. Now I make the drive up to Sun Motors in Mechanicsburg, PA - they have expert Sprinter mechanics. I've also used Upscale in Portland area when I needed service on the west coast after a trip to Alaska.

Hopefully Mercedes will get there Sprinter service act together.


- - Mike
2013 Lounge EXT on 2012 Sprinter
__________________

__________________
- - Mike
--------------------------
2013 Airstream Interstate Lounge EXT
Boxster1971 is offline   Reply With Quote
Old 09-12-2015, 11:39 AM   #3
Rivet Master
 
Ron_CA's Avatar
 
2015 Interstate Ext. Coach
San Diego , California
Join Date: Feb 2014
Posts: 665
Worst thing was it could have been fixed in a couple hours but instead they had my van for 3 1/2 weeks.

When the online survey came I wanted to blast them but bit my tongue in case I ever have to return. If it was just a Mercedes then different story, but because anybody could mess with Airstream components while in their possession I didn't want to risk it. Next closest Sprinter service is 75 miles away.
__________________
Ron_CA is offline   Reply With Quote
Old 09-12-2015, 12:25 PM   #4
Figment of My Imagination
 
Protagonist's Avatar
 
2012 Interstate Coach
From All Over , More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,313
Quote:
Originally Posted by Ron_CA View Post
When the online survey came I wanted to blast them but bit my tongue in case I ever have to return.
You might want to file a complaint with the Better Business Bureau if you have any unresolved issues with the service you received.
https://www.bbb.org/consumer-complai...nt/get-started
And the BBB is a good research resource even if you don't have a complaint, to help you decide whether you want to do business with that dealer or spend the extra time and fuel to go to a better dealer farther away.

For example, I looked up what BBB has to say about Mercedes San Diego Sprinter Service. They have had nine complaints in the last five years, two of which were in the last year. Two of the nine complaints were satisfactorily resolved, seven remain unresolved, and you can read complaint details about eight of the nine complaints, including the entire correspondence chain between the complainant, BBB, and the dealer.

Despite these nine complaints, the dealer still has an "A-" rating.
__________________
WBCCI #1105
TAC LA-4

My Google-Fu is strong today.
Protagonist is offline   Reply With Quote
Old 09-12-2015, 01:55 PM   #5
Rivet Master
 
Ron_CA's Avatar
 
2015 Interstate Ext. Coach
San Diego , California
Join Date: Feb 2014
Posts: 665
Thanks

Hesitant to travel to Temecula until I hear good things about their service department.
__________________
Ron_CA is offline   Reply With Quote
Old 09-12-2015, 02:36 PM   #6
Rivet Master
 
weirdstuff's Avatar
 
2018 23' International
Currently Looking...
San Diego , California
Join Date: Oct 2013
Posts: 1,070
Why do we peeps in San Diego have to put up with the crappiest service departments? Must be something in the water here.
weirdstuff is offline   Reply With Quote
Old 09-12-2015, 03:01 PM   #7
Figment of My Imagination
 
Protagonist's Avatar
 
2012 Interstate Coach
From All Over , More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,313
Quote:
Originally Posted by weirdstuff View Post
Why do we peeps in San Diego have to put up with the crappiest service departments? Must be something in the water here.
In New Orleans it's called a laissez faire attitude, but basically, anywhere that the living is easy, people live easy— instead of making the effort to be better than just the minimum it takes to get by.
__________________
WBCCI #1105
TAC LA-4

My Google-Fu is strong today.
Protagonist is offline   Reply With Quote
Old 09-12-2015, 03:15 PM   #8
Rivet Master
 
weirdstuff's Avatar
 
2018 23' International
Currently Looking...
San Diego , California
Join Date: Oct 2013
Posts: 1,070
Quote:
Originally Posted by Protagonist View Post
In New Orleans it's called a laissez faire attitude, but basically, anywhere that the living is easy, people live easy— instead of making the effort to be better than just the minimum it takes to get by.
yep....sad....
weirdstuff is offline   Reply With Quote
Old 09-12-2015, 04:32 PM   #9
2 Rivet Member
 
2015 Interstate Ext. Coach
Sherrills Ford , North Carolina
Join Date: Oct 2014
Posts: 52
[QUOTE=Boxster1971;1683051]Hopefully Mercedes will get there Sprinter service act together.

Right on! I took my Sprinter to the MB dealer for the 15K service, and spoke to the "specialist". So, I figured here was my chance to ask any questions. My first question was to know what the purpose is of the battery under the hood (the starter battery is under the seat). His answer: "What battery"? Enough said.
__________________
BillyBoy is offline   Reply With Quote
Old 09-12-2015, 09:05 PM   #10
Rivet Master
 
Ron_CA's Avatar
 
2015 Interstate Ext. Coach
San Diego , California
Join Date: Feb 2014
Posts: 665
Quote:
Originally Posted by weirdstuff View Post
Why do we peeps in San Diego have to put up with the crappiest service departments? Must be something in the water here.
I dunno.
__________________
Ron_CA is offline   Reply With Quote
Old 09-13-2015, 12:52 AM   #11
Rivet Master
Commercial Member
 
lewster's Avatar
 
Vintage Kin Owner
Naples, FL , Hood River, OR
Join Date: Dec 2005
Posts: 7,281
Being on my second Sprinter (first one was a 2004 serviced by Dodge, then eventually Mercedes of Naples) I am very happy with service that I get from the Naples dealership. They have a dedicated Sprinter tech who knows the rigs inside and out and never hesitates to tell me exactly the way it is (and never fails to fix any problems the first time!).

As I drive cross country twice a year, I have found very uneven service in many areas. Another good service location is Portland, OR as the Sprinter Store specialty shop is there, and McCoy Freightliner has a dedicated Sprinter service building with excellent techs.
__________________
Lew Farber...ABYC Certified Master Marine Electrician...RVIA Certified Master Tech ...AM Solar Authorized Installation Center...AIRSTREAM Solar & Electrical Specialist...Micro Air 'Easy Start' Sales and Installations
lewster is offline   Reply With Quote
Old 09-13-2015, 12:36 PM   #12
2 Rivet Member
 
2007 25' International CCD FB
The Woodlands , Texas
Join Date: Jan 2015
Posts: 68
Thanks for sharing. Another example of why it pays to keep an eye on service departments of all types.
__________________
LesMesa is offline   Reply With Quote
Old 09-14-2015, 10:28 AM   #13
3 Rivet Member
 
2005 22' Interstate
san clemente , California
Join Date: Oct 2014
Posts: 211
I have my "VINTAGE SPRINTER" serviced at Coles Dodge-Chrysler in San Luis Obispo, CA , the Sprinter specialist has been doing this since they first appeared at Dodge dealers and has great ability and knowledge . Specialist is AJ and service advisor is
Tony Padilla. Sure am glad I found them. SPRINTERS ROCK!!!!
__________________

__________________
unifreck is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Rub Rail, Rub Rail 'where art thou?' Radman Clearcoat, Exterior Paint & Trim 18 08-09-2017 09:27 PM
Fuel sensor 97sx Mechanics Corner - Engines, Transmission & More... 0 06-28-2011 08:35 PM
Electric Jack ...............Rest of the story ohwally Jacks, Stabilizers, Lifting and Leveling 1 05-29-2011 07:43 PM
And now, the rest of the story JoePfznik Ribs, Skins & Rivets 3 02-02-2009 01:24 PM
Electric fuel pump and fuel line routing cooperhawk Mechanics Corner - Engines, Transmission & More... 7 02-06-2003 11:16 AM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 07:00 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.