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Old 02-02-2016, 12:05 PM   #1
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Front Brake Pads Replacement

Hi! Last Friday I took my 2011 AI (based on 2010 M-B Sprinter Chassis) to the local Mercedes-Benz dealer for replacing 2 front tires and for Service B. The Service Advisor texted me yesterday and told me that they found the front brake pads have 15% life remaining and the rotors measured at 25.4mm (min is 25.0 mm). They recommend to replace the brakes for $1152.47. The AI has about 41,500 miles on it. I called an independent auto repair shop and they quoted me about $270. Does anyone has any experience in replacing the front brake pads? Is M-B Dealer's quote reasonable? Thank you very much for your help!
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Old 02-02-2016, 01:17 PM   #2
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Did you ask for an itemized estimate on the brakes?
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Old 02-02-2016, 01:53 PM   #3
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You can expect a Service B to cost over $1000 at a Mercedes dealer; better to look for a Freightliner dealer for more cost effective service and repairs.
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Old 02-02-2016, 01:58 PM   #4
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When comparing services note that Mercedes standard practice is to replace rotors and brake fluid with every pad change. Mercedes does not recommend "turning" (machining) and re-using the rotors.

The brake shop quote for $270 certainly won't include new rotors.

Still, $1100+ for just the fronts is quite high. Try talking to another MB dealer before you decide.
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Old 02-02-2016, 06:46 PM   #5
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Sounds high even if it includes rotors but then MB service is always considerably higher than the Big 3.

You might also check w/ a Dodge dealer that was a former Sprinter store.
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Old 02-02-2016, 06:52 PM   #6
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Does sound a bit high even for Mercedes.. New rotors and pads with labor shouldn't be that much..

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Old 02-03-2016, 12:59 PM   #7
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Sounds to me like Mercedes is over-selling you.

Q: Does your rig have "composite" rotors?? High end German cars often do. I'm not so sure about German trucks.

FYI - Composite rotors can't be machined (turned).

Plan-B = Go to a Dodge dealership and get an estimate. Mercedes and Dodge are the same commercial van chassis.

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Old 02-03-2016, 02:45 PM   #8
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Plan-B = Go to a Dodge dealership and get an estimate. Mercedes and Dodge are the same commercial van chassis.

Tom
Not any more. MB gutted then sold Chrysler to Fiat who now provides the Ram commercial vans.
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Old 02-03-2016, 04:30 PM   #9
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Not any more. MB gutted then sold Chrysler to Fiat who now provides the Ram commercial vans.
True. But some Dodge dealers can still handle Mercedes repairs. There are still plenty of pre-2011 Dodges out there with Mercedes drivetrain parts in them. And of course there's always Freightliner, the original Sprinter dealer in the US.

Plus Maggie (Lily & Me) has been using Peterbilt for her Interstate service.

Mercedes Benz is not your only option, but you will need to ask around in your local area.
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Old 02-04-2016, 08:47 AM   #10
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Any decent repair shop can do brakes on any vehicle. Just be sure you are getting top quality parts. I do my own on my Dodge; 4 wheels with rotors are about $500. Dealership price is $1200 plus. Any time I needed repairs while in Texas for the winter, the dealership always found a way to make it a $500 job. Pep Boys could do the same thing for under $300 and the little Mexican shop recommedned by the locals was under $200. Shop around!
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Old 02-04-2016, 09:17 AM   #11
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Any decent repair shop can do brakes on any vehicle.
Well, not really. A service bay big enough to hold a 10' tall and 23'-to-25' long Sprinter van is a prerequisite in this case. Plus they'll need a lift capable of safely handling a 5-ton vehicle.
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Old 02-04-2016, 12:07 PM   #12
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From the archives of my memory:

Mercedes Benz has a Corporate "policy" not to machine (aka, turn) brake rotors. Their line of reasoning goes something like this; "We will not make any repair that might compromise your vehicle's braking performance."

And you know what?? They're right!! It's true that "machined" rotors have less metal and as a consequence, will heat up faster. And if rotors are thin enough. and with all that heating and cooling occurring over time, rotors will eventually warp and brakes will "pulsate."

Having said that, I'll say this: Mercedes "assumes" you will be pushing your vehicle's performance envelope to its outer limits, and then some. And IMHO, this is certainly not the case for the vast majority of drivers in America.

In other words, high-performance driving notwithstanding, machining rotors is a perfectly acceptable repair in the automotive industry.

Tom
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Old 02-04-2016, 12:17 PM   #13
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True. But some Dodge dealers can still handle Mercedes repairs. ...
I was told that you have to ask whether the given Dodge dealer is "Sprinter-certified". My local Dodge dealer is, and they routinely work on Sprinters. However, they are so much cheaper than the local MB dealership that appointments must be made weeks in advance. I was told this by several sources including by the dealer itself.
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Old 02-04-2016, 01:02 PM   #14
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Thanks for everyone's input. You guys are great! I was able to talk to the Mercedes-Benz Service Advisor at the dealer to give me a 10% discount for replacing the front brakes and rotors. Just got my AI back this morning.
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