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Old 09-18-2014, 05:31 PM   #29
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Originally Posted by UKDUDE View Post
Since some of us have strong opinions about the pros and cons of long and short oil change intervals, thought I'd post this email I just received from my local dealer:

"At the beginning of 2013 Mercedes- Benz set all of the Sprinter Van’s Service intervals to 15,000 miles and then found that was much longer than they needed to be and asked that they be set back to 10,000 miles. Due to them changing it back to we reprogrammed your computer to read the 10,000 mile interval which is why you only have 9900 miles until the next service is completed."
I would be EXTREMELY interested in seeing a single shred of evidence (beyond self-serving hearsay from a dealer) that the above claim is true.

Here is the MY2014 Service manual that you can download directly from the MB website:

http://www.mbsprinterusa.com/files/m...nce_Manual.pdf

which specifies 15,000 miles.

Here is the prepaid maintenance brochure:

http://www.mbsprinterusa.com/files/b...M_Brochure.pdf

which specifies 15,000 miles.

There have been press reports that for 2015, the intervals have been raised to 20,000:

Daimler sharpens focus on U.S. van market | Equipment content from Fleet Owner

I have seen this claim made before, but despite extensive effort, I have never been able to locate any credible written source for the 10,000 mile reduction claim. I don't suppose your dealer will share the MB Service Bulletin in which this rather dramatic change has been announced.

I, for one, do NOT have strong opinions on service interval. What I DO have strong opinions on is basing my actions on actual, reality-based evidence, rather than what my father told me about cars in the 1950s or what I read third-hand on the Internet.

The claimed change would be seen as a VERY BIG deal, bordering on bait-and-switch, especially by fleet owners, for whom this matters very much. I kind of suspect that if it were true, it wouldn't be received with the resounding silence that appears to be the case.

Unnecessarily-frequent oil changes are bad for the environment and they are a waste of time and money. The manufacturers put a lot of time and effort into establishing them, and their data are better than your dealer's.

I am very prepared to be convinced on this, and if I were convinced, I would change my behavior immediately. But an email from your dealer isn't going to do it.
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Old 09-18-2014, 05:58 PM   #30
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Originally Posted by avanti View Post
I would be EXTREMELY interested in seeing a single shred of evidence (beyond self-serving hearsay from a dealer) that the above claim is true.

Here is the MY2014 Service manual that you can download directly from the MB website:

http://www.mbsprinterusa.com/files/m...nce_Manual.pdf

which specifies 15,000 miles.

Here is the prepaid maintenance brochure:

http://www.mbsprinterusa.com/files/b...M_Brochure.pdf

which specifies 15,000 miles.

There have been press reports that for 2015, the intervals have been raised to 20,000:

Daimler sharpens focus on U.S. van market | Equipment content from Fleet Owner

I have seen this claim made before, but despite extensive effort, I have never been able to locate any credible written source for the 10,000 mile reduction claim. I don't suppose your dealer will share the MB Service Bulletin in which this rather dramatic change has been announced.

I, for one, do NOT have strong opinions on service interval. What I DO have strong opinions on is basing my actions on actual, reality-based evidence, rather than what my father told me about cars in the 1950s or what I read third-hand on the Internet.

The claimed change would be seen as a VERY BIG deal, bordering on bait-and-switch, especially by fleet owners, for whom this matters very much. I kind of suspect that if it were true, it wouldn't be received with the resounding silence that appears to be the case.

Unnecessarily-frequent oil changes are bad for the environment and they are a waste of time and money. The manufacturers put a lot of time and effort into establishing them, and their data are better than your dealer's.

I am very prepared to be convinced on this, and if I were convinced, I would change my behavior immediately. But an email from your dealer isn't going to do it.
Actually Avanti, I'm as skeptical as you, but since I usually cover less than 10,000 miles per year, I haven't thought to pursue it, only to report on what I'd been told.
I did download both the 2013 and 2014 Service manuals and can see clearly that for 2013 models, service intervals are 10K, and for 2014 they are 15K.
I will try to get more info from the dealer.
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Old 09-23-2014, 03:57 PM   #31
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Originally Posted by UKDUDE View Post
Actually Avanti, I'm as skeptical as you, but since I usually cover less than 10,000 miles per year, I haven't thought to pursue it, only to report on what I'd been told.
I did download both the 2013 and 2014 Service manuals and can see clearly that for 2013 models, service intervals are 10K, and for 2014 they are 15K.
I will try to get more info from the dealer.
Got an email response from the dealer today:

"First I will talk about the update that was performed on your I/C back on 3/21/2014. As an authorized dealer we have to perform any service or recall campaigns that affect any vehicles from Daimler that populate on the VMI(vehicle master inquiry).Your particular VIN was tagged in the VMI to have a Service Campaign performed, (along with an SW update to the engine control module). Daimler had determined that the service interval had been incorrectly set on 4,056 vehicles. The service interval had been reset to the correct interval of 10K as stipulated in owner’s manual and or work shop information system, neither we or any dealer can manually change the service intervals, they cannot be edited. I have attached the service sheets for a 2013 and 2014 Sprinter. Yes in 2014 the service intervals were increased on Sprinters in the US, as far as we can tell here at the dealership level this was done after a careful long term maintenance study was performed by Daimler (some contributing factors were service costs). For 2015 all models are sharing a new maintenance process, it is still under development at present time, mainly it will be based on what your vehicle displays in the instrument cluster, either ‘A’ or ‘B’..
As for mileage intervals, that information has not been published at this time. However let me explain how the service assist system operates, and this started back in 1998. At that time Mercedes went to an ‘A’ or ‘B’ service, which it still uses today. The service intervals were determined early on by use of an oil quality senor in the oil pan, that sensor has since been discontinued, too many issues. The maintenance interval system has now morphed into a complex algorithm based on engine data and time. Basically its really either 1yr or 10K whichever comes first. Truly I wish it would be just simply 10K or 15K, it would be less confusing to all.
Just an FYI, our dealership sells the used oil to an environmental company (Thermo-Fluids), we are required to, the used oil is then used in home furnaces, power stations to name a few. The pre-paid maintenances you mentioned are relatively new, they are solely based on what is stipulated in the Service Maintenance booklet, nothing differs from what we do normally here at the dealer if not pre-paid."

So the dealer set the interval to 15K earlier this year, and then had to put it back to 10K.
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Old 09-23-2014, 04:03 PM   #32
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The service interval had been reset to the correct interval of 10K as stipulated in owner’s manual and or work shop information system, neither we or any dealer can manually change the service intervals, they cannot be edited.
Service intervals cannot be edited, yet they reset the service interval from 15k to 10k. Those two statements do not go together; clearly they CAN manually reset service intervals, else you'd be stuck with 15k forever.
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Old 09-23-2014, 04:09 PM   #33
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Service intervals cannot be edited, yet they reset the service interval from 15k to 10k. Those two statements do not go together; clearly they CAN manually reset service intervals, else you'd be stuck with 15k forever.
They cannot edit the service intervals, but they can change the software with the hard-coded intervals.
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Old 09-23-2014, 06:06 PM   #34
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OK, I was assuming that your Sprinter was Model Year 2014. I see now that I got the "2014" from the AI model year, which may or may not be the same as the Sprinter year. The dealer's admirably detailed story is plausible if and only if your Sprinter is model year 2013. Otherwise it is self-contradictory. Can you confirm your model year? If it is 2013, then I cede the argument to your dealer, who seems to have a consistent story. I also tip my hat to his or her willingness to actually answer a nuanced question.

Actually, if the story is true, it probably explains the rumors that have been around to the effect that the intervals have been scaled back from 15K to 10K. People say (apparently incorrectly) that this happened in 2014. Looks like this may be the kernel of truth in the story.

In any event, thanks for reporting what you have found.
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Old 09-23-2014, 06:13 PM   #35
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Originally Posted by avanti View Post
OK, I was assuming that your Sprinter was Model Year 2014. I see now that I got the "2014" from the AI model year, which may or may not be the same as the Sprinter year. The dealer's admirably detailed story is plausible if and only if your Sprinter is model year 2013. Otherwise it is self-contradictory. Can you confirm your model year? If it is 2013, then I cede the argument to your dealer, who seems to have a consistent story. I also tip my hat to his or her willingness to actually answer a nuanced question.

Actually, if the story is true, it probably explains the rumors that have been around to the effect that the intervals have been scaled back from 15K to 10K. People say (apparently incorrectly) that this happened in 2014. Looks like this may be the kernel of truth in the story.

In any event, thanks for reporting what you have found.
Yes, the Sprinter is a 2013.
The dealer is a high-ranking MB dealer in Scottsdale, AZ, so they have their good reputation to protect, hence the wordy response. High servicing prices too!
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Old 09-23-2014, 06:14 PM   #36
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Someone mentioned tire rotation in this thread. I know I've posted on this subject before but want to make sure all are aware. I want to remind all of you of the nightmare awaiting you when you have this done based on my own very expensive experience. The front wheels are centered on six steel fingers. The vans were designed by Mercedes to have steel wheels, therefor the fingers are not long enough to catch all the width of the wheel and considering that aluminum is a much softer meatal than steel they are very easily damaged during the reinstall. I've had two sets ruined, the first I assumed the guy was just careless and threw the wheel on and started hammering with an impact (which he did) the second shop did the same damage by installing the wheels with the center cap on (he couldn't see if the wheel was properly placed evenly over the fingers) and only using a manual torque wrench. It is extremely important that the wheel be placed over the fingers evenly then the lugs tightened by hand then torqued, I would even be very careful about dropping the weight of the van on the wheel until the lug nuts are reasonably tight, if not the steel fingers will cut thee notches on one half of the inner circle of the wheel and your steering wheel will definitely shake.
There is no repair for this, the only option is to replace the damaged wheels. My policy from now on is I dismount and remount the wheels and will take to the tire store. The carelessness in tire shops is mind boggling!!
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Old 09-23-2014, 09:19 PM   #37
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Someone mentioned tire rotation in this thread. I know I've posted on this subject before but want to make sure all are aware. I want to remind all of you of the nightmare awaiting you when you have this done based on my own very expensive experience. The front wheels are centered on six steel fingers.

Thanks for the reminder. I remember reading your prior post, but totally forgot about it. I copied and pasted your post in my notes this time as a reminder.
David
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Old 09-23-2014, 10:32 PM   #38
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I believe these wheel/hub mountings are referred to as hub-centric where the wheel is centered by the hub as opposed to lug-centric where the lug/nut center the wheel.

Here's more info.
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Old 09-25-2014, 06:36 AM   #39
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32k miles and needed new front tires. I got lucky even so the tech working on my wheels was neither skilled or motivated. I could watch through the window at Discount tire.
Just finished the 30k service and they send me out with unsafe tires. My sprinter service seems not too good eitherClick image for larger version

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Old 09-25-2014, 06:48 AM   #40
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When I owned my AI , I replaced the steel wheels with the alloy ones ordered through Dodge at that time. They replaced the lugs with the correct sized ones. Actually gave me one set for the spare in case if it were ever used. So if you replace your steel wheels be sure you can still use the spare, keep one set of lugs. Jim
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Old 09-25-2014, 06:56 AM   #41
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The Alu wheels are Airstream standard and only the inside on the dully as well as the spare are steel.


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Old 09-25-2014, 07:07 AM   #42
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My AI had steel wheels standard and was not a dually. Sorry for the mixup. Jim
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