Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-02-2018, 02:52 PM   #1
3 Rivet Member
 
ScottP's Avatar
 
2019 27' Globetrotter
2019 Interstate Lounge Ext
Bend , Oregon
Join Date: Aug 2014
Posts: 229
Blog Entries: 2
Firefly System Inoperative - Any ideas (long shot)

Hola ~


Our Firefly System isn’t functioning correctly, and our dealer is a 7 hour r/t drive from us.

Would be great to hear if anyone has experienced similar issues, and perhaps share solution which brought the Firefly online. (long shot most likely)


Symptoms:

Near zero functionality of keypads

No interior / exterior lights

No heat

No tank pads

No awning extend retract

Etc.


What does work:

Panels are all lit up white (rather than blue) , so they’re receiving some power.

The blinds all work from main panel

“tank level indicators” above & behind drivers seat displayed on main panel work


Actions taken:

Reset system multiple times

Plugged into shore power - same issue

Called Firefly tech support



Firefly tech support feels the system is not installed correctly - and that’s all we’ve accomplished in terms of troubleshooting so far.


When you go to main panel, hit the gear wheel button on bottom right of panel you’ll see two serial # software updates. Ours reading left to right reads 4.6 and the second reads - - - -

Firefly suggests this is indicative of a problem related to install.



Next step:

Pulled the main display panel and there is a pigtail connection with colored wires on both connected ends which are consistent with what Firefly tech support describes as proper.


I’m hoping for some brilliant and simple reboot solution which I can accomplish myself. But so far a dealer visit on January 24th is the earliest service date it appears. That means a scrubbed mission heading North to Banff.

Many thanks in advance if you have a solution / field fix for this.
__________________

__________________
2019 AS 27' Globetrotter front bed Queen T/V 2019 GMC 3500 Duramax
2019 AS Interstate (4x4)
Bend, Oregon & Rye, New Hampshire
**Previous AS Interstate's owned:
2014.5, 2015, 2016, 2017 (4x4), 2018 (4x4)
ScottP is offline   Reply With Quote
Old 01-02-2018, 03:37 PM   #2
3 Rivet Member
 
ScottP's Avatar
 
2019 27' Globetrotter
2019 Interstate Lounge Ext
Bend , Oregon
Join Date: Aug 2014
Posts: 229
Blog Entries: 2
Firefly Tech Support Feedback


It appears as though the “Logic Configuration File” is absent any software since the blinds and sea monitor of the tank levels is functioning correctly

Firefly is FEDEXing out a new logic board (firmware) suggesting it would have been loaded properly when product shipped to AS for install in the coach. So somewhere along the way it disappeared from the G7 controller...

Firefly has been professional and responsive to getting us on the road this week. We hope this fix works, and our experience has been helpful if someone else encounters a similar problem.

(10-4 on “first world problems) We completely expect this stuff ... mortality and bugs, glitches and learning curves with every delivery.



For reference:

Firefly’s Tech Support # 547.825.4600 (Indiana) as provided by AS Jackson Center.






Hoping this helps anyone with Firefly tech issues moving forward.
__________________

__________________
2019 AS 27' Globetrotter front bed Queen T/V 2019 GMC 3500 Duramax
2019 AS Interstate (4x4)
Bend, Oregon & Rye, New Hampshire
**Previous AS Interstate's owned:
2014.5, 2015, 2016, 2017 (4x4), 2018 (4x4)
ScottP is offline   Reply With Quote
Old 01-02-2018, 04:40 PM   #3
Rivet Slave
 
Rocinante's Avatar

 
2014 27' FB International
Green Cove Springs , Florida
Join Date: Dec 2013
Posts: 5,247
Blog Entries: 49
Feels lame that AS bounced you to FF tech support instead of doing whatever it takes to make you happy ASAP. However, if this approach produces timely results, that's great! Best wishes for a quick and relatively painless resolution.
__________________
Rocinante is our 2014 International Signature 27FB
(Named for John Steinbeck's camper from "Travels With Charley")


Rocinante is offline   Reply With Quote
Old 01-02-2018, 05:15 PM   #4
4 Rivet Member
 
2015 Interstate Grand Tour
Lake Oswego , Oregon
Join Date: Jun 2017
Posts: 380
ScottP,
I have an appointment with the same (Portland) AS dealer on Jan15, which I reserved in November. If it is of any help, I can arrange to switch appointments with you so you can get your issue(s) dealt with. You can PM me if you like.

Cheers,
Mark
Tronadora is offline   Reply With Quote
Old 01-02-2018, 05:56 PM   #5
3 Rivet Member
 
ScottP's Avatar
 
2019 27' Globetrotter
2019 Interstate Lounge Ext
Bend , Oregon
Join Date: Aug 2014
Posts: 229
Blog Entries: 2
Awe - that’s super gracious of you, and I appreciate it very much.

With the Fedex arriving Thursday from Firefly, I’m hopeful we can swap out the main panel and be good-to-go! (I’m an optimist)

Thank you again for your kind offer.

PS - isn’t Lora the service manager great?!!
__________________
2019 AS 27' Globetrotter front bed Queen T/V 2019 GMC 3500 Duramax
2019 AS Interstate (4x4)
Bend, Oregon & Rye, New Hampshire
**Previous AS Interstate's owned:
2014.5, 2015, 2016, 2017 (4x4), 2018 (4x4)
ScottP is offline   Reply With Quote
Old 01-02-2018, 06:03 PM   #6
3 Rivet Member
 
ScottP's Avatar
 
2019 27' Globetrotter
2019 Interstate Lounge Ext
Bend , Oregon
Join Date: Aug 2014
Posts: 229
Blog Entries: 2
Quote:
Originally Posted by Rocinante View Post
Feels lame that AS bounced you to FF tech support instead of doing whatever it takes to make you happy ASAP. However, if this approach produces timely results, that's great! Best wishes for a quick and relatively painless resolution.


Thanks

Yeah, it’s kinda SOP, we’ve learned. We wrestled with Fiamma service tech support (awning) a couple vans ago. In the end, AS stepped up and “bridged the gap” (of inadequate service from Fiamma) and supported us fully.

We love AS, but in many ways their customer support, customer communication and creation of community are lacking substantially. Kind of a product or their strong sales growth and lack of cross-pollination with staff from more progressive industries.

So much more could be done to enhance customer satisfaction and improve brand loyalty.
__________________
2019 AS 27' Globetrotter front bed Queen T/V 2019 GMC 3500 Duramax
2019 AS Interstate (4x4)
Bend, Oregon & Rye, New Hampshire
**Previous AS Interstate's owned:
2014.5, 2015, 2016, 2017 (4x4), 2018 (4x4)
ScottP is offline   Reply With Quote
Old 01-03-2018, 10:43 AM   #7
2 Rivet Member
 
2018 Interstate Lounge Ext
College Station , Texas
Join Date: Oct 2017
Posts: 23
We had some issues with our Firefly system also. Our versions didn't match and Firefly sent out a patch to us that when installed fixed our problems. They and AS were very responsive! (unlike the dealer)
1st time RV is offline   Reply With Quote
Old 01-06-2018, 03:34 PM   #8
3 Rivet Member
 
ScottP's Avatar
 
2019 27' Globetrotter
2019 Interstate Lounge Ext
Bend , Oregon
Join Date: Aug 2014
Posts: 229
Blog Entries: 2
Firefly System Inoperative - Any ideas (long shot)

Quote:
Originally Posted by 1st time RV View Post
We had some issues with our Firefly system also. Our versions didn't match and Firefly sent out a patch to us that when installed fixed our problems. They and AS were very responsive! (unlike the dealer)


We canceled our trip to Banff this week as we chase gremlins and tighten up our new coach.

On Jan 5th we received the patch from Firefly - the firmware upgrade - but are still unable to achieve any system functionality

For those with the Firefly system, here’s the process for upgrading the software

You’ll receive a small circuit board with four lights and four corresponding buttons below the lights.

You’ll be instructed to plug male cable (extending from the small circuit board) into the G7 panel located passenger side rear jump seat.(first photo below)

Light starts out white, you push button and the it turns green (successful) and you move to your second (B) button and repeat. If you have a network failure, then it turns blue.

We are still “dead in the water” so-to-speak ... without any functionality aft of the driver and co- pilot seats. No heat, no lights, no fridge, nothing - except for electric blinds.

Both Firefly and AS don’t have a solution for us yet.

Hopefully one of them will have an epiphany by this Monday. We have 14 hr pre-Olympic Nordic Ski qualifier Jan 12th ... and we are committed as the transport for the coaches.


Firefly

So if you ever need to upgrade your Firefly software, here’s photos the process (unsuccessful of course)

Click image for larger version

Name:	IMG_7097.JPG
Views:	111
Size:	576.1 KB
ID:	301974
Click image for larger version

Name:	IMG_7114.JPG
Views:	92
Size:	585.1 KB
ID:	301975Click image for larger version

Name:	IMG_7117.JPG
Views:	101
Size:	766.1 KB
ID:	301976Click image for larger version

Name:	IMG_7118.JPG
Views:	95
Size:	423.1 KB
ID:	301977Click image for larger version

Name:	IMG_7119.JPG
Views:	101
Size:	399.5 KB
ID:	301978
__________________
2019 AS 27' Globetrotter front bed Queen T/V 2019 GMC 3500 Duramax
2019 AS Interstate (4x4)
Bend, Oregon & Rye, New Hampshire
**Previous AS Interstate's owned:
2014.5, 2015, 2016, 2017 (4x4), 2018 (4x4)
ScottP is offline   Reply With Quote
Old 01-07-2018, 10:45 AM   #9
3 Rivet Member
 
sthrngary's Avatar
 
2018 Tommy Bahama Interstate
Birmingham , Alabama
Join Date: Jan 2017
Posts: 175
FireFox is part of a much bigger company that specializes in high-end home theatre and how automation. It also provides high end RV/Coach buses like Entegra with an updated version call "VegasTouch". If the part does not correct your issue, then ask FireFox or Airstream Tech support for a local dealer (Not RV) that can assist. I learned this lesson on other AirStream appliances. Not sure if this will work but if it does, it eliminates that very long DRIVE.

Gary T.
__________________
Gary and Tami T., The “RV Advocate”

Proud new owner of a 2018 Airstream Interstate Grand Tour Tommy Bahama
Previously owned a 2017 Airstream Flying Cloud 25 ft.
sthrngary is offline   Reply With Quote
Old 01-07-2018, 01:29 PM   #10
Rivet Master
 
2016 Interstate Grand Tour Ext
Bellevue , Washington
Join Date: May 2016
Posts: 688
Ah, I had no idea they were the same Firefly company that is in home automation! So thanks for that info Gary.

Looking at the pictures, the OMRON automotive relays they use are rated at max voltage of 14 volts. That would cause an issue for upgrading to Lithium if you allow the charge limit to be higher than 14 volt as I have done. There is a 16 volt revision of that relay which I wish they had used.
amirm is offline   Reply With Quote
Old 01-07-2018, 05:07 PM   #11
3 Rivet Member
 
ScottP's Avatar
 
2019 27' Globetrotter
2019 Interstate Lounge Ext
Bend , Oregon
Join Date: Aug 2014
Posts: 229
Blog Entries: 2
Thanks folks

(lithium good to know)

I heard from the FireFly tech this morning. I believe they are sending out a new G7 board - for field install.

Will update

Thanks
__________________
2019 AS 27' Globetrotter front bed Queen T/V 2019 GMC 3500 Duramax
2019 AS Interstate (4x4)
Bend, Oregon & Rye, New Hampshire
**Previous AS Interstate's owned:
2014.5, 2015, 2016, 2017 (4x4), 2018 (4x4)
ScottP is offline   Reply With Quote
Old 01-07-2018, 05:13 PM   #12
Rivet Master
 
2016 Interstate Grand Tour Ext
Bellevue , Washington
Join Date: May 2016
Posts: 688
Scott, is there a seperate fuse box anymore? That Firefox board seems to be a replacement for it (from size).
amirm is offline   Reply With Quote
Old 01-08-2018, 01:37 PM   #13
3 Rivet Member
 
ScottP's Avatar
 
2019 27' Globetrotter
2019 Interstate Lounge Ext
Bend , Oregon
Join Date: Aug 2014
Posts: 229
Blog Entries: 2
Quote:
Originally Posted by amirm View Post
Scott, is there a seperate fuse box anymore? That Firefox board seems to be a replacement for it (from size).




Hi

I don’t think so (fuse box).

Today, after troubleshooting with FireFox, we determined the G7 board has failed. I’m paying for them to FEDEX a new board out today.

Hopefully I will live through the night to accept delivery - fighting horrible case of the flu. #getFluShotNextYear

Whimper
__________________
2019 AS 27' Globetrotter front bed Queen T/V 2019 GMC 3500 Duramax
2019 AS Interstate (4x4)
Bend, Oregon & Rye, New Hampshire
**Previous AS Interstate's owned:
2014.5, 2015, 2016, 2017 (4x4), 2018 (4x4)
ScottP is offline   Reply With Quote
Old 01-12-2018, 08:30 AM   #14
3 Rivet Member
 
ScottP's Avatar
 
2019 27' Globetrotter
2019 Interstate Lounge Ext
Bend , Oregon
Join Date: Aug 2014
Posts: 229
Blog Entries: 2
Firefly System Inoperative - Any ideas (long shot)

Quote:
Originally Posted by ScottP View Post
Hi

I don’t think so (fuse box).

Today, after troubleshooting with FireFox, we determined the G7 board has failed. I’m expecting to receive a FEDEX a new board shortly.

Hopefully I will live through the night to accept delivery - fighting horrible case of the flu. #getFluShotNextYear

Whimper



The danger of single point failure, is only matched by the beauty of a single point diagnosis and single point repair

Board arrived (G7, main circuit board) ...




Click image for larger version

Name:	IMG_7097.JPG
Views:	58
Size:	576.1 KB
ID:	302288




Replacement process:

Power off confirmed

1. Unplug everything fastened to board
2. Unfasten / unsnap & remove single G7 board
3. Snap in new board
4. Plug in all the patch cords (nice design, they can only get plugged into their correct slot

Turn the power back on


Voila!!!!!!!!

All functions working properly in the coach.




Firefly was responsive, as was Airstream flexible, allowing us to complete this field repair locally vs forcing a seven hour r/t to our servicing dealer for diagnosis and eventual repair.

Thank you to both
__________________
2019 AS 27' Globetrotter front bed Queen T/V 2019 GMC 3500 Duramax
2019 AS Interstate (4x4)
Bend, Oregon & Rye, New Hampshire
**Previous AS Interstate's owned:
2014.5, 2015, 2016, 2017 (4x4), 2018 (4x4)
ScottP is offline   Reply With Quote
Old 01-12-2018, 08:52 AM   #15
Prof. of Pending Projects
 
wachuko's Avatar
 
2018 Tommy Bahama Interstate
Orlando , Florida
Join Date: Sep 2017
Posts: 2,364
Thumbs up

Great news indeed!
__________________
Safe travels!
Wachuko
WBCCI #26769
2018 Airstream Interstate 3500 Lounge EXT Tommy Bahama w/ARS
wachuko is offline   Reply With Quote
Old 01-12-2018, 10:54 AM   #16
Rivet Master
 
FlyFishinRVr's Avatar
 
2017 Interstate Lounge Ext
Northern , California
Join Date: Aug 2016
Posts: 1,298
Finally a bit of good news for you.

Now begins the question of why wasn’t this caught by your dealer during the PDI, or was it working on delivery and then died?
FlyFishinRVr is offline   Reply With Quote
Old 01-12-2018, 12:52 PM   #17
3 Rivet Member
 
ScottP's Avatar
 
2019 27' Globetrotter
2019 Interstate Lounge Ext
Bend , Oregon
Join Date: Aug 2014
Posts: 229
Blog Entries: 2
Quote:
Originally Posted by FlyFishinRVr View Post
Finally a bit of good news for you.

Now begins the question of why wasn’t this caught by your dealer during the PDI, or was it working on delivery and then died?


Thanks P,

They’re going with the assumption the board failed during transport between CA and Oregon (could be true?)
__________________
2019 AS 27' Globetrotter front bed Queen T/V 2019 GMC 3500 Duramax
2019 AS Interstate (4x4)
Bend, Oregon & Rye, New Hampshire
**Previous AS Interstate's owned:
2014.5, 2015, 2016, 2017 (4x4), 2018 (4x4)
ScottP is offline   Reply With Quote
Old 01-12-2018, 02:37 PM   #18
Rivet Master
 
FlyFishinRVr's Avatar
 
2017 Interstate Lounge Ext
Northern , California
Join Date: Aug 2016
Posts: 1,298
Quote:
Originally Posted by ScottP View Post
Thanks P,

They’re going with the assumption the board failed during transport between CA and Oregon (could be true?)


Could be....

I wonder if AS is one of the companies that only inspects a fraction of their outgoing production? I vaguely remember one of the YouTube RVers doing something like 10 factory tours and found out that most don’t inspect more than a few percent, citing limited resources and a production volume that was “too big” to allow for this. If they are, then I can certainly see how something like your dead Firefly could have gotten out of the factory, and combined with a sketchy PDI, it’s a crapshoot as to what actually makes into the hands of the customer.
FlyFishinRVr is offline   Reply With Quote
Old 01-13-2018, 09:50 AM   #19
3 Rivet Member
 
sthrngary's Avatar
 
2018 Tommy Bahama Interstate
Birmingham , Alabama
Join Date: Jan 2017
Posts: 175
Let me kick in here.
YES, your assumption is correct. Airstream does NOT fully inspect ALL AI off the line.
YES, when I took delivery of my AI, the touch-screen and electric was not working properly. My situation was not an issue because I sent my Dealer a Pre-Arrival Double checklist on items that other AI new clients had early. It was the dealers job to fix or double check those items prior to my arrival. They know, in my client Pre-Inspection prior to giving them any more cash, I would check those items found.
RESULT: Since I live 6 hours from my selling dealer and the dealer locally has an awful service or support history, the Touch-Screen, Electrical System and many other issues like drawers needing fine tuning not to open when we drive were adjusted prior to my arrival.

The key to ALL RV/Coaches that are bought new, read all the boards, ask lots of question from fellow AI owners and handle as many issue as you can by clearly communicating to the dealer before you arrive. I hope that is helpful.

Quote:
Originally Posted by FlyFishinRVr View Post
Could be....

I wonder if AS is one of the companies that only inspects a fraction of their outgoing production? I vaguely remember one of the YouTube RVers doing something like 10 factory tours and found out that most don’t inspect more than a few percent, citing limited resources and a production volume that was “too big” to allow for this. If they are, then I can certainly see how something like your dead Firefly could have gotten out of the factory, and combined with a sketchy PDI, it’s a crapshoot as to what actually makes into the hands of the customer.
__________________
Gary and Tami T., The “RV Advocate”

Proud new owner of a 2018 Airstream Interstate Grand Tour Tommy Bahama
Previously owned a 2017 Airstream Flying Cloud 25 ft.
sthrngary is offline   Reply With Quote
Old 01-13-2018, 10:55 AM   #20
Rivet Master
 
InterBlog's Avatar

 
2006 22' Interstate
League City , Texas
Join Date: Oct 2014
Posts: 4,817
Quote:
Originally Posted by ScottP View Post
Hi
...
Today, after troubleshooting with FireFox, we determined the G7 board has failed. I’m paying for them to FEDEX a new board out today.
....
Just curious on this next question.

Can you see physical evidence of a failure on your old board which you removed, perhaps in the form of a burned trace?

The board failure issue has come up several times before on this forum, in a variety of electrical contexts; for instance, enter here on an extensive refrigerator thread, in which one failure mechanism was discussed ("tin whiskers") and in which it was anecdotally reported that certain Norcold refrigerator models were experiencing board failures at a rate of 80%.

Having a board fail and having to cancel a trip on account of it is one thing, but some trace burns can actually start fires inside the rig, which is a far more dangerous situation. That almost happened with us on an electrical converter burn, which the manufacturer admitted was their fault (see here).
__________________

InterBlog is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
long shot on the new 2018 screen door joe rv guy Sprinter and B-van Forum 1 11-03-2017 07:27 PM
A long, long, boring drive, ideas? Phoedis On The Road... 36 03-07-2016 07:15 PM
Bring home inoperative Airstream Classic motorhome Matsudog General Motorhome Topics 7 11-06-2015 05:49 PM
Inoperative Speedometer '91 LY 36 Road Dawg 36 Mechanics Corner - Engines, Transmission & More... 2 08-25-2012 08:47 PM
Low Fuel light Long Shot! pdallas Classic Motorhomes 8 02-14-2010 02:53 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 04:51 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.