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Old 11-09-2014, 10:20 PM   #1
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Extended Warranty Programs

Has anyone purchased one of these when purchasing new from a dealer?


Is anyone familiar with the program from "EasyCare RV" or any others they recommend?

Thanks,
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Old 11-09-2014, 10:32 PM   #2
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I considered an extended warranty but decided against. The list of excluded stuff was so lengthy and confusing that I concluded the warranty company was tying to get me to pay them quite a lot for little or no real value.

Your mileage may vary, of course.
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Old 11-10-2014, 07:27 AM   #3
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I wound never consider an extended warranty from a 3rd party. From a business perspective such warranties are a zero-sum game, so we know for sure that the average purchaser will lose. The only exception would be if you genuinely couldn't afford the risk. But if that is true, you very likely can't afford your van, either.

A manufacturer's extended warranty from MB is a different story. That MIGHT make sense, given the complexity and newness of the Sprinter technology. The difference is that manufacturer's warranties on autos are NOT zero-sum. They can fix your car for much less money than anybody else, and they accrue other non-cash benefits from offering such warranties, such as customer loyalty, etc.

N.B.: You can purchase a Mercedes extended warranty up until the time that the basic warranty expires, so it makes little sense to purchase it when you buy the van. The price may have gone up a bit by then, but you will have much more information (e.g., how reliable has the vehicle been? Do you still own it?, etc). Also, you don't have to purchase the warranty from the same place you purchased the vehicle. There are dealers who sell them nationally at significant discounts.
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Old 11-10-2014, 07:28 AM   #4
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An extended warranty is a gamble. You're betting that you WILL have a major repair sometime after the standard warranty expires, and sometime before the extended warranty expires.

The companies that offer extended warranties are the "house" in this gamble, and you know what they say… "The house always wins." For every RV owner whose extended warranty pays out more than the premiums they paid in, there's at least one, if not more, who never collect as much as they paid out.

And when you consider that the Sprinter van has its own warranty period (more than one, in fact, if you count powertrain as separate from bumper-to-bumper), the generator has its own warranty period, every installed appliance has its own warranty period, and even the Airstream coachwork has it's own warranty period, even without an extended warranty it's hard to know what's covered at any given time, or by whom.

I flatly refused to pay for an extended warranty, and so far that has been the correct decision for me. A couple of things needed warranty repairs under the standard warranty, but the repairs since the warranty expired have all been cheaper, even when added together, than what I would have paid for the extended warranty.
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Old 11-10-2014, 07:51 AM   #5
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I was offered an extended warranty when I purchased my van and passed. Actually after telling the finance person that I wasn't interested at $3,700 she put it on the contract anyway. Apparently hoping, that I would just sign it anyway. Nope, made her reprint it without the warranty included.

If you decide to buy one, wait until your existing warranty is about to run out otherwise you will have overlapping years. And shop, shop, shop.

I bought one on my GMC Crew Cab and shopped so hard the finance guy stopped calling me back. Had to call the GM to finalize the deal. I waited until the 3 year warranty was almost over and then bought a 7 year GM warranty for $2,200. I effectively have a 10 year warranty and may win that gamble, may not.
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Old 11-10-2014, 08:02 AM   #6
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Quote:
Originally Posted by scarletbison View Post
Has anyone purchased one of these when purchasing new from a dealer?


Is anyone familiar with the program from "EasyCare RV" or any others they recommend?

Thanks,
A 99.9 percent waste of money.

A 1 percent chance of finding a shop that would accept it.

The exclusions are more than the coverages.

New trailers already have a pretty good warranty.

Andy
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Old 11-10-2014, 10:18 AM   #7
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I didn't go for the extended warranty but I did purchase the MB Star Prepaid Maintenence Contract which gives me 6 services (3 "A" and 3 "B" services). Cost was $2,399. That was the price for the plan that didn't include DEF however the service manager at my dealer told me I could bring in my own Walmart DEF and they would fill the tank for me. Had the first "A" service done in July and they did fill the DEF tan with my fluid and totally washed my AI. Very pleased with the program and my dealer.
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Old 11-10-2014, 10:30 AM   #8
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I did purchase the MB Star Prepaid Maintenence Contract which gives me 6 services (3 "A" and 3 "B" services). Cost was $2,399.
That's a sweet deal, about the same— if memory serves— as getting all three "A" services free. Especially if there's no time limit on when you get the services done (not all within 3 years or whatever).

Too bad they don't offer it on 2013 and earlier models.
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Old 11-10-2014, 10:42 AM   #9
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Underwriters love extended warranties. Pure profit with little risk that they will actually have to pay out.
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Old 11-10-2014, 01:09 PM   #10
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If you decide to buy one, wait until your existing warranty is about to run out otherwise you will have overlapping years. And shop, shop, shop.
Not always; I bought the 6 year Sprinter ELW from Freightliner and the coverage starts when the original warranty expires.
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Old 11-10-2014, 01:22 PM   #11
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I usually don't respond to extra warranty offers, but given the problems I had with my '04 Sprinter, Mercedes offered me a 100,000 mile supplemental policy for $1200, which I took.

While trying to find the source of an annoying vibration that was evident only at certain RPM and engine values, MB replaced the drive shaft AND torque converter. Still did not solve the problem.......which turned out to be the altered drive shaft angle from inflated air bags.

Now that I have 104,000 miles on this Sprinter, I would say that I got more than my money's worth from the extra policy....... And based on that, I would do it again!


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Old 11-10-2014, 02:36 PM   #12
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That's a sweet deal, about the same— if memory serves— as getting all three "A" services free. Especially if there's no time limit on when you get the services done (not all within 3 years or whatever).

Too bad they don't offer it on 2013 and earlier models.

It's actually for 6 years Pro which covers the 10,000 mile or 12 month service interval requirement.
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Old 11-10-2014, 02:53 PM   #13
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I use to run a company where we offered extended warranties, actually felt guilty about it when I took over, so we discontinued the practice. We manufactured and sold a type of people mover both retail and B to B. What we advised customers to do after we discontinued the option was to set aside a comfortable amount of money each month to either replace the vehicle on a trade or repair any item that was out of warranty. Different parts of our vehicles had different length warranties. Extended warranties are a gamble on the buyers side, the insurer makes money, lots of it. So we had to come up with some creative ways to supplement the loss in revenue when I discontinued the extended warranty option. I dont buy them for anything,
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Old 11-10-2014, 06:04 PM   #14
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As a service center, I get lots of clients that have extended warranties, but most of them are on the large motor home type RVs. In this case, the warranty covers just about everything in the RV, with very plain and specific exclusions for things like fluids, gaskets and seals, fabrics (like interior upholstery and awning fabrics), light bulbs.....you get the picture.

They often cover the major engine and drive line components, along with just about every appliance in the rig. I deal with these 3rd party payers on a daily basis and have found that the great majority (with one or two exceptions) are extremely fair and have competent people (usually techs) that answer the phones when you call in for pre-authorization of a claim (a very specific requirement!).

After they have the part numbers and costs, along with the repair time estimate that you have provided, they will approve the claim based on the numbers from your repair order. If the amount exceeds a limit set internally in many of these companies, they will ask for an on-site inspection, just to keep you honest. Impartial inspectors will show up (after an appointment has been made) and you basically show them the part(s) and/or the failed appliance in question and the nature of the failure.

Within a few hours of these inspections, these companies will call you back with an authorization number (rarely denying a claim if it makes it this far) and you then buy the parts and do the work. After you fax in a signed, completed repair order, I usually get paid with a credit card same day or next if it is submitted later in the day.

Most, if not all of my clients that use these services are more than happy with the companies, as they generally have a full understanding of the coverage (they get an easy to read copy of the coverage and exclusions) and the claims process. I have no complaints either, as I get paid right after the bill is submitted.

I can't see the benefit of this type of insurance for trailers, but considering the complexity of modern motor homes, I think it is almost a necessity. I have one client who had an entire Cummins 500 HP diesel engine replaced after a filter disintegrated and caused a few cylinders to be damaged beyond repair. This is a $25,000 repair and considering his policy cost was just under $6000 for a 5 year term, I think he made a wise choice!

I'm not pushing these type of policies, but I'm simply relating some real-world situations that I see on a daily basis. As always....YMMV!
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