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Old 11-10-2014, 06:19 PM   #15
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Most, if not all of my clients that use these services are more than happy with the companies, as they generally have a full understanding of the coverage (they get an easy to read copy of the coverage and exclusions) and the claims process. I have no complaints either, as I get paid right after the bill is submitted.
Of course your clients will be happy--they are the [un]lucky ones who actually collected on on their insurance. But common sense suggests that the AVERAGE customer loses money. If this weren't true, the warranty companies could not stay in business. Paiceman is right: set aside what you would have paid for the policy and most likely you will end up ahead.
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Old 11-10-2014, 08:44 PM   #16
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During the price negations with my dealer when I bought my 2013 AI the dealer offered to "throw in" the extended warranty. So it has already paid for itself with routine "fixes". The only problem is the warranty came through Airstream and the dealer still has to get authorization from them for any work done which delays things at least five days. The dealer will not order any parts required until they get Airstream's okay so waiting for parts takes another week or two.
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Old 11-10-2014, 09:00 PM   #17
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During the price negations with my dealer when I bought my 2013 AI the dealer offered to "throw in" the extended warranty.
Yeah. Extended warranties are very high markup items, so it is relatively easy to get it thrown in (doesn't cost them much). This is a very good negotiating trick that I have used successfully as well. Works with cars, too.
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Old 11-11-2014, 12:02 PM   #18
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Has anyone purchased one of these when purchasing new from a dealer?


Is anyone familiar with the program from "EasyCare RV" or any others they recommend?

Thanks,
The only thing I would add to the other comments is that I think I would be inclined to consider an extended warranty only if I had a means of actually verifying the quality of the work that got done under it. So much of what happens on an AI is sight unseen and the vehicles are so rare to start with that I have minimal confidence in the ability of most facilities to do quality work on the motorhome portion of it. Sprinter portion of it, sure, that's a different issue as any concerns should be more common and manageable by anyone who is Sprinter-certified (I have heard that term used by my local Dodge dealership). But the motorhome? Ugh...
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Old 11-11-2014, 01:31 PM   #19
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And of course, there is the nasty little fact that many 3rd party warranty companies have business plans by which they plan to be out of business before the big claims start rolling in. This is probably less true in the RV world than in, say, automotive rustproofing, but something to think about if the deal looks too good to pass up.
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Old 11-11-2014, 03:29 PM   #20
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The only thing I would add to the other comments is that I think I would be inclined to consider an extended warranty only if I had a means of actually verifying the quality of the work that got done under it. So much of what happens on an AI is sight unseen and the vehicles are so rare to start with that I have minimal confidence in the ability of most facilities to do quality work on the motorhome portion of it. Sprinter portion of it, sure, that's a different issue as any concerns should be more common and manageable by anyone who is Sprinter-certified (I have heard that term used by my local Dodge dealership). But the motorhome? Ugh...
OK, I hereby revise this, my statement of three hours ago.

Being Veterans Day, my husband has the day off and so he used the time to proactively replace the resonator piece that is legendary for failing on the Sprinter (pic attached). It had already been replaced under warranty by one of those so-called "Sprinter-certified" dealers about one year into our AI's life (I have the previous owner's paperwork) BUT they replaced it with another of the defective plastic pieces rather than the aftermarket aluminum retrofit, so that was not going to be long for this earth.

When my husband went to remove the old piece, he discovered that it was attached by only one bolt. Apparently whoever did the warranty work simply could not be bothered replacing both bolts because it was a bit difficult to reach the second of them.

This is what I meant above by "a means of actually verifying the quality of the work that got done". It never ceases to amaze me just how shoddy a lot of service really is. A customer should not have to crawl under a vehicle to verify that a new part has been properly anchored in place, but that's pretty much the extent of it.
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Old 11-12-2014, 08:49 AM   #21
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There is a program from the RVIA /RVDA that tests and certifies techs in the RV field. Look for this when you bring your coach for repair of the RV side of things.

The requirements for expertise in the field and continuing education are in place for initial certification, work experience and re-certification every 5 years. This program is similar to the ASE certifications for the auto repair field and ABYC for marine.

No certification will guarantee you of quality work, but there are many techs in all fields that take pride in their work and stand by what they do.




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