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Old 08-19-2015, 07:36 PM   #29
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Finally, I have some positive news to report.
To recap, we experienced a shudder at low braking speeds. At the advice of JC took to nearby Mercedes dealer. They took my AI in but didn't tell me they didn't have the rack size to fully inspect or to do an alignment. They did replace the AC compressor (which was giving me no problems) and said I'd have to live with shudder. Um, no thanks.

After a number of calls I found myself at Freightliner of Knoxville. Yes, big truck guys but also sprinter van guys. They did two things: updated the software on transmission module (wonder how Mercedes missed that?) and did an alignment. I have no idea if the software update was the fix or if the alignment did the trick. What I do know is that the van now drives beautifully (look ma, no hands and it never wavers!) and the violent shuddering is gone. At least for now.

Most of all I feel safer behind the wheel. Tech said van was clearly out of alignment. How hard would it be for AS to stick a piece of paper on each dashboard. "New owner, thanks for buying. Now get an alignment."



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Old 08-19-2015, 08:24 PM   #30
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Did they say what was wrong w/ the A/C compressor?

If the tranny has a lock-up converter, the software update probably has something to do w/ that as mentioned earlier by clarklaflare.

Still wonder about the grinding noise.
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Old 08-19-2015, 10:50 PM   #31
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I have 2016 AS

My new Fgrand Atour has a little over 1,000 miles on it and no shudder.
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Old 08-20-2015, 08:33 AM   #32
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The only thing I was told by Mercedes about the compressor - when I said "really, didn't know that was a problem" - was that it was "indicating" a problem and that I'd be back soon with it so might as well get it fixed while in. Grinding noise is now gone as well.
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Old 08-20-2015, 09:07 PM   #33
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Maybe the compressor was going out and making the grinding noise. Surprised they wouldn't really tell you. Makes me wonder if they were running a warranty scam on MB.
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Old 08-21-2015, 08:38 PM   #34
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Alignment likely

Agree with previous posts on alignment. I have 2012 AI. Your dealer is a numbskull. By all means, however, only have the alignment done by a sprinter technician at a dealer. More complicated to do than may seem.
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