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Old 07-28-2015, 05:39 PM   #71
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Airstream trailers are as good as they come.I would not have anything else personally but they are though a work in progress for there owners.With just a few adjustments from the factory they could be a lot better.
All they would have to do is watch this forum and react.It is the same complaints over and over again.Simple stuff not hard to remedy.
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Old 07-28-2015, 05:50 PM   #72
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I just did a short web search of Bob Wheeler (CEO, Airstream). I found not a single piece of information where he talks about quality...not one. It is all about marketing and sales. Unfortunately, the issue just has not risen to the point where it needs to be in the conversation. Attached is a typical interview he gave to Trailer Life.
Interview with Airstream CEO Bob Wheeler

I tried finding his email to send him this thread but it does not exist on the web. Probably he just does not want to hear it.
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Old 07-28-2015, 06:13 PM   #73
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One way to avoid all the petty new Airstream issues is to buy one several years old. Let the original owner deal with them and take the normal depreciation. Mine is 9 years old and has pretty much been 100% serviced and repaired by the service dept. at Jackson Center. I have had it for 1 year and now am dealing with the occasional normal wear and tear and upgrades to my taste. No current issues that I can blame on Airstream.
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Old 07-28-2015, 06:40 PM   #74
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Originally Posted by rgwatkin View Post
I just did a short web search of Bob Wheeler (CEO, Airstream). I found not a single piece of information where he talks about quality...not one. It is all about marketing and sales. Unfortunately, the issue just has not risen to the point where it needs to be in the conversation. Attached is a typical interview he gave to Trailer Life.
Interview with Airstream CEO Bob Wheeler

I tried finding his email to send him this thread but it does not exist on the web. Probably he just does not want to hear it.
bwheeler@airstream.com
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Old 07-28-2015, 06:49 PM   #75
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After many years with a Malcolm Baldridge National Quality Award winning organization I can say with some authority inspecting in quality, and especially final inspection is a colossal waste of time and money. Quality must be engineered into the process and designed into the product and there has to be total commitment extending all the way from the CEO to the cleaning crew. Too many companies feel that level of effort is too expensive in spite of all the evidence to the contrary. Inspecting in quality can easily increase unit costs to build 25 to 50% but unfortunately that appears to be the standard of practice in the RV industry. As a result they can get away with it.
And then you have this signature:

"Make errors otherwise the Great Spirit realizes
you have finished your purpose on earth.

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Old 07-28-2015, 06:57 PM   #76
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It will catch up to AS just has British motorcycle industry has, now defunct same with autos. When Japanese saw some thing not rite scrapped all parts etc. fixed problems thats why they flourish. US auto ind. same thing few years ago had to be bailed out by feds. AS PT Barnum stated there is one born every minute. So many complaints time to wise up quit talking sales dwell on quality as balloon will break. joemikebe post hit nail rite on head, time to wake up at corperate hqs.
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Old 07-28-2015, 07:05 PM   #77
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AS PT Barnum stated there is one born every minute.
A common misconception: https://en.wikipedia.org/wiki/There%...n_every_minute

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Old 07-28-2015, 07:12 PM   #78
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When recall for suburban furnaces for people dying from them. [gasses]. AS did not notify me as original owner with papers of purchase and regist. With AS so this is not new prob. with front office. I found out yrs. after from friend that worked in AS repair at jc. I pur. replacement furnace hadn't any idea of recall. No reimbursement of costs. Yes I like my tin can.
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Old 07-28-2015, 07:15 PM   #79
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But P. T. Barnum DID say, "Every crowd has a silver lining."
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Old 07-28-2015, 07:27 PM   #80
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When I was installing 15" SenDel wheels with 15" Michelins to replace the stock 14" tires and wheels on the 23D, I found that the leading edge of the curb side wheel well was 2" longer than on the street side. I had to trim the skin metal and bend the wheel well frame so the tire would not rub on the skin metal. Obviously the chap working on the street side did not do the sheet metal work on the curb side or vice versa.

Both pieces of metal were pre-cut on a huge router table where the cutter head is computer programmed.
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Old 07-28-2015, 08:41 PM   #81
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There is an elephant in the room when it comes to AS quality and that is the fact that there is an almost cult like acceptance of a less than perfect product based on the reputation, history and unique style of an Airstream. The perceived value of an AS travel trailer is the best marketing tool Thor has!

[/B].
I agree...Just recently I talked to a late model owner. He said he made a punch list of dozens of repair items the first few months of ownership and made a long journey to Jackson Center for repairs. He said the trip was wonderful....The whole time I was standing there thinking if I had dropped 80 grand on a new rig it better be perfect and if not someone should be coming to me to fix it instead of me blowing a week of my life, a pile of fuel money and unneeded miles on my tow vehicle taking it back to the source.
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Old 07-29-2015, 08:47 AM   #82
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Little things indeed. On our 2015 Bunk the rear shower top half piece has a row of screws with plastic washers under the heads running around the three walls. This appears to be some attempt of sealing the holes. They keep working out every trip. So I take them out individually apply a liberal amount of red Loctite at the tip, RTV between the sealing washer and the head and the upper half of the treads below the sealing washer. When I go to grab the middle screw in the long back wall it just comes out. The screw is literally too short to reach the rib in that section. The screws next to it are both longer. So what does that say about training, individual assembler work ethic, inspection and management. I have gone through the entire trailer with red Loctite on all handles, hardware etc. that I don't expect should ever need to be removed. Blue Loctite on the others. For the woods screws that hold some of the cabinets, latches and other fixtures in place that also keep backing out I remove, then carefully shove a toothpick coated with wood glue into the hole. I apply wood glue to the screw and put it back in. It is like buying a very expensive model car that needs assembly (well, disassembly, glue and re-assembly). This is the very least of the issues I am slowly correcting with the trailer, but at the same time it would be very easy for the factory to do the same. Wait, I guess it could add maybe 30 minutes to the overall build time, but then there are all the free laborers (customers) that do it for them!
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Old 07-29-2015, 04:55 PM   #83
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I just gotta say it.....even if it may jinx my future experiences. I have had ZERO quality issues with my 2013 AI. There are a lot of things I wish had been executed better.....location of water pump, rats nest of wiring under couch, but none of the issues that seem to crop up in this forum. My only defect was on the dealer's back.....dead coach batteries.



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Old 07-29-2015, 05:16 PM   #84
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I just gotta say it.....even if it may jinx my future experiences. I have had ZERO quality issues with my 2013 AI.
I have had the same experience on my 2013 AI. The only annoying problem I have had was two faulty smoke alarms. Both replaced on Airstreams nickel. The first was apparently from a batch of bad alarms from the manufacturer and the second probably my fault for not disconnecting the house battery connection to the alarm before changing the battery in the detector itself (that is a no no).
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