Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-17-2018, 01:56 PM   #1
2 Rivet Member
 
2016 Interstate Lounge Ext
Lake Oswego , Oregon
Join Date: Apr 2016
Posts: 61
2016 Interstate "blind assist" feature

2016 Mercedes Sprinters feature a "blind assist" feature that alerts drivers of objects on either side of the RV. Anyway this feature has failed 3 times on our Airstream. This time Mercedes is telling me that I must have Airstream remove the rear bumper, so Mercedes can access the rear "blind assist" controller, which is located above the "aftermarket", Airstream installed rear bumper. This bumper, Mercedes informed me is "riveted" and not bolted to the frame.
So. I'm to go to Airstream and have them remove the bumper, load the bumper into the Airstream (Mercedes needs the bumper to test along with the access to the controller, that was covered by the bumper. Mercedes then can test and hopefull repair the "blind assist", then I am to return to Airstream to have the bumper reinstalled. wonderful! Hope this makes sense.

Anyone have experience with this before I see Airstream about this?
__________________

joe rv guy is offline   Reply With Quote
Old 05-17-2018, 02:26 PM   #2
Rivet Master
 
FlyFishinRVr's Avatar
 
2017 Interstate Lounge Ext
Northern , California
Join Date: Aug 2016
Posts: 1,257
Quote:
Originally Posted by joe rv guy View Post
2016 Mercedes Sprinters feature a "blind assist" feature that alerts drivers of objects on either side of the RV. Anyway this feature has failed 3 times on our Airstream. This time Mercedes is telling me that I must have Airstream remove the rear bumper, so Mercedes can access the rear "blind assist" controller, which is located above the "aftermarket", Airstream installed rear bumper. This bumper, Mercedes informed me is "riveted" and not bolted to the frame.
So. I'm to go to Airstream and have them remove the bumper, load the bumper into the Airstream (Mercedes needs the bumper to test along with the access to the controller, that was covered by the bumper. Mercedes then can test and hopefull repair the "blind assist", then I am to return to Airstream to have the bumper reinstalled. wonderful! Hope this makes sense.

Anyone have experience with this before I see Airstream about this?

Mine fails all the time. I just ignore it. I don't have the time or the patience for the type of runaround like what you outline above. Since the vehicle still works fine without it, I'll keep ignoring it, LOL.
__________________

FlyFishinRVr is offline   Reply With Quote
Old 05-17-2018, 03:10 PM   #3
Rivet Master
 
Pahaska's Avatar
 
2014 Interstate Ext. Coach
Hays County , Texas
Join Date: Jun 2002
Posts: 6,073
Images: 3
Quote:
Originally Posted by FlyFishinRVr View Post
Mine fails all the time. I just ignore it. I don't have the time or the patience for the type of runaround like what you outline above. Since the vehicle still works fine without it, I'll keep ignoring it, LOL.
Mine is seldom operational since I tow my Smart on most trips. When you plug anything into the trailer connector, the blind assist is automatically turned off. I don't bother unplugging my wireless tow lights, so mine is off pretty much all the time.
__________________
John W. Irwin
2014.5 Touring Coach, "Sabre-Dog IV"
WBCCI #9632
Pahaska is offline   Reply With Quote
Old 05-17-2018, 04:03 PM   #4
2 Rivet Member
 
LoveToWander's Avatar
 
2016 Interstate Grand Tour Ext
Seattle , Washington
Join Date: Nov 2015
Posts: 46
Blind assist

Mine is toast. Who needs it?
__________________
2016 Interstate GT Twin
LoveToWander is offline   Reply With Quote
Old 05-17-2018, 04:21 PM   #5
New Member
 
2016 Interstate Grand Tour Ext
Fairhope , Alabama
Join Date: May 2017
Posts: 4
I have a 2016 Interstate GT and have had the Blind assist function fail twice. Yes, my MB dealer initially told me they would not remove the AS after-market bumper and trim work.

I reminded the MB dealer that Airstream and MB of America entered into a partnership when they built the Interstate. This partnership is one of the reasons I purchased an Interstate over other Class Bs.

Initially the MD dealer baulked at this statement. I referred the MB service manager to
Airstream Customer Relations, 937-596-6111 Ext 7401. After the two talked, MB dealer pass I was correct, received instructions on how to remove the Airstream bumper from customer service and the dealer handled all work under the MB warranty claim, not Airstream Warranty.

Most MB dealerships have no idea of this special partnership – which is different from other Class 3500 Sprinter conversions.
EA-6B is offline   Reply With Quote
Old 05-17-2018, 05:37 PM   #6
2 Rivet Member
 
2016 Interstate Lounge Ext
Lake Oswego , Oregon
Join Date: Apr 2016
Posts: 61
Quote:
Originally Posted by EA-6B View Post
I have a 2016 Interstate GT and have had the Blind assist function fail twice. Yes, my MB dealer initially told me they would not remove the AS after-market bumper and trim work.

I reminded the MB dealer that Airstream and MB of America entered into a partnership when they built the Interstate. This partnership is one of the reasons I purchased an Interstate over other Class Bs.

Initially the MD dealer baulked at this statement. I referred the MB service manager to
Airstream Customer Relations, 937-596-6111 Ext 7401. After the two talked, MB dealer pass I was correct, received instructions on how to remove the Airstream bumper from customer service and the dealer handled all work under the MB warranty claim, not Airstream Warranty.

Most MB dealerships have no idea of this special partnership – which is different from other Class 3500 Sprinter conversions.
thank you very much.
joe rv guy is offline   Reply With Quote
Old 05-17-2018, 06:08 PM   #7
Wannabe RV'er in training
 
Alex AVI's Avatar

 
2018 Interstate Lounge Ext
High Desert , Las Vegas , Nevada
Join Date: Feb 2018
Posts: 498
Quote:
Originally Posted by EA-6B View Post
Most MB dealerships have no idea of this special partnership – which is different from other Class 3500 Sprinter conversions.
Yes, you need to push back. This from brochure :

"“The partnership with Mercedes-Benz from the beginning has provided unbelievable synergy between the two companies. It’s almost a story that doesn’t need to be told.”

“Their history for quality, their reputation for durability matches up perfectly with the Airstream brand and reputation. They provide a best-in-class chassis both from a luxury and a safety and features standpoint.”

We’re also the exclusive partner of the Mercedes-Benz Club in North America, and that partnership has allowed us to offer discounts to members, access to events, so you’re not just buying a fantastic product. You’re buying access to a community that can help you enjoy your Interstate ownership experience.”
Alex AVI is online now   Reply With Quote
Old 05-17-2018, 07:57 PM   #8
Rivet Master
 
toskeysam's Avatar

 
2013 Interstate Coach
Townsend , Tennessee
Join Date: Nov 2013
Posts: 542
2016 Interstate "blind assist" feature

Most MB dealerships have no idea of this special partnership – which is different from other Class 3500 Sprinter conversions.

WOW! Wish I had known this a few months ago. I have had an issue with my rear doors not sealing shut, since I took delivery on my AI.
When I finally remembered to bring it up at a service visit, at my home dealer....which has been first rate in any other respect....I was told they may have to defer to Airstream...since it was an upfit Sprinter.
My service techs went ahead and performed a 30 minute realignment of the rear doors....freebie. So it was academic.
I need to remember this if anything else comes up.
Good information!
__________________
FMCA # 436814
toskeysam is offline   Reply With Quote
Old 05-18-2018, 01:27 AM   #9
Rivet Master
 
2016 Interstate Grand Tour Ext
Bellevue , Washington
Join Date: May 2016
Posts: 660
Oh, mine just failed last week and I thought it would be just a quick service at MB dealer .

FYI, my reverse gear light would not work and there was a fault on the dash. MB dealer refused to fix it saying Airstream had improperly wired it. So had to have Airstream dealer fix it.
amirm is offline   Reply With Quote
Old 05-18-2018, 05:22 AM   #10
Rivet Master
 
InterBlog's Avatar

 
2006 22' Interstate
League City , Texas
Join Date: Oct 2014
Posts: 3,115
Quote:
Originally Posted by toskeysam View Post
Most MB dealerships have no idea of this special partnership – which is different from other Class 3500 Sprinter conversions.

WOW! Wish I had known this a few months ago. ...
Moral of this story: Sometimes it pays to take product declarations (advertising statements) at their literal word. I wonder how much traction someone could get with a similar "But you said..." push-back approach on other statements, such as, "So WHEREVER the road takes you, you’ll travel in total style and comfort"?

InterBlog is offline   Reply With Quote
Old 05-18-2018, 10:56 AM   #11
1 Rivet Member
 
Venice , Florida
Join Date: Nov 2017
Posts: 12
Blind spot on 2016

I had the same problem and same answer from MB.
Then one trip I was on the I-75 and a stone fly up and cracked the windshield. Had it replaced and had to go to MB to calibrate the cluster on the windshield. They had problems with it and said the unit was bad and needed to be replaced under warranty. They ordered the part and installed it and now everything works perfectly. So much for the bumper. Have them check the window unit since that is the brains for all the sensors.
Amazing how they tell you something and it is completely different than what needs to be fixed.
The shades are a different story as well as the macerator which are problems. Not to mention the lack of battery power to boondock or even make it through the night!
Hope this helps.
glrosenbaum is offline   Reply With Quote
Old 05-18-2018, 11:12 AM   #12
New Member
 
2016 Interstate Grand Tour Ext
Pembroke Pines , Florida
Join Date: May 2018
Posts: 3
I just retrieved my 2016 AI GTbfrom the Mercedes Dealership after leaving them with $350 to cover the cost of removing and replacing the rear bumper to replace a sensor in the 'Blind Spot Assist system". I am not too happy about this issue and wonder if the 'stealer' can be induced to refund the $ that they really did not deserve?

Larry
Camper56 is offline   Reply With Quote
Old 05-18-2018, 12:51 PM   #13
Wannabe RV'er in training
 
Alex AVI's Avatar

 
2018 Interstate Lounge Ext
High Desert , Las Vegas , Nevada
Join Date: Feb 2018
Posts: 498
Quote:
Originally Posted by InterBlog View Post
Moral of this story: Sometimes it pays to take product declarations (advertising statements) at their literal word. I wonder how much traction someone could get with a similar "But you said..." push-back approach on other statements, such as, "So WHEREVER the road takes you, you’ll travel in total style and comfort"?

Does suing Mercedes Benz and winning a civil case against them (you can count in 2 hands consumers who have won against MB) qualify as "enough" traction? In late 90's in Nor Cal, I sued MB for such issues relating to a problem car AND WON. Yes, you can get much traction . . . but you better have the stomach and money to stick it out. Otherwise, they will tire you out emotionally & physically & financially. It took 2 yrs, a 3wk jury trial, & $80,000 to cover attorney's fees while in process. The judgement only covered all my fees, so the time & emotional trauma was mine to bear. BUT not many people can say they won against MB.

Question is - why did I buy more MB's after that? Call me stupid or any other name. Still like the product.
Alex AVI is online now   Reply With Quote
Old 05-19-2018, 08:05 AM   #14
Rivet Master
 
InterBlog's Avatar

 
2006 22' Interstate
League City , Texas
Join Date: Oct 2014
Posts: 3,115
I would have to be really cheesed off to launch a major lawsuit like that. I may have to launch a claim against Sears because of our Kenmore Elite refrigerator, which has been inoperable since some time in March (we are still living out of the Interstate's de-installed and burped Dometic 2351 which sits unceremoniously on our garage floor).

I won't be spending money on the litigation, though - I'll do it pro se, as it should be a straightforward lemon law case (in Texas, lemon law extends to warranty'd major appliances).
__________________

InterBlog is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Blind spot assist not accurate. SwampRV Sprinter and B-van Forum 13 02-20-2018 01:07 PM
Anybody have experience with Ford's New "Pro Trailer Backup Assist"? DaytonaDan Towing, Tow Vehicles & Hitches 35 10-07-2017 05:03 PM
blind spot assist on 2016 Grand tour not working Camerons Sprinter and B-van Forum 13 09-28-2017 06:24 PM
2016 Interstate power window blind/screen adjustment jsc168 Sprinter and B-van Forum 2 07-13-2016 08:33 PM


Featured Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 10:11 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.