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Old 06-24-2016, 07:53 AM   #1
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2016 AI no hot water

With the fresh water tank 2/3 full & hot water tank full & cold water flowing from hot faucet, attempted to use the electric side of the water heater for 1st time. Switched electric switch to 1. The orange light came on & did not turn off. From outside, was able to hear a faint sound coming from the water heater however after 15-20 minutes no hot water. The tried the gas side. Same result. The book says the orange light indicates the ignition stage & should go off after a few minutes however the light does not turn off until I switch it off. Any ideas?

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Old 06-24-2016, 08:03 AM   #2
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Hmm... Maybe the bypass is on.

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Old 06-24-2016, 08:40 AM   #3
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The orange light should only relate to the gas side ignition. Are you saying while switched to gas the burner did not come on? That would be a loud sound.
Electric will take quite a while to heat the water so 20 minutes was not really enough, but you should have at least felt warm water in the time.

If you have had hot water from the gas side since winter the bypass is not the problem.

Were you plugged into shore power while trying the electric side?
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Old 06-24-2016, 09:16 AM   #4
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Water heater won't work on electric unless you are plugged in to shore power. Propane needs to be turned on for gas.
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Old 06-24-2016, 01:01 PM   #5
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We had same problem the first time. Turns out the breaker at rear beneth side seat was in off position.
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Old 06-25-2016, 10:15 PM   #6
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Make sure there's propane by lighting a stove burner and ensure that there's water in the tank, i.e. the bypass is off.
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Old 06-27-2016, 06:58 PM   #7
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If the light comes on your thermal fuse is not working. Common problem on water heaters mostly the connection is corroded. Open the outside cover and you see a clear plastic pipe/hose pull it off on both sides clean the contacts and put it back in. It may works if the light comes on again you may need a new thermal fuse a cheap part and you should have one or two as spare anyhow.
Good luck
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Old 06-27-2016, 09:01 PM   #8
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2016 AI no hot water

Sounds like you need to check the hot water heater bypass valves.Which means that water is not flowing into the water heater.
Look at your owners manual for a diagram.

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Old 06-27-2016, 10:05 PM   #9
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I thought the title was kinda cool.

"2016 AI no hot water"
Artificial Intelligence no hot water
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Old 06-28-2016, 09:50 AM   #10
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Worked with the dealer on phone to solve the issue; they delivered the AI with the red ECO wire disconnected! once I connected this wire & hit the gas switch it fired up. He tells me ECO stands for Electronic Cut Off. Thanks.

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