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Old 07-15-2015, 11:58 AM   #1
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2014.5 no iPod sound

I am trying to troubleshoot a problem With the KENWOOD DNN 990 HD while on the road… I have a teen cousin riding with me and I suspect that he changed something but he doesn't know what it is and I can't figure it out from the Kenwood manual. Is there any reason why iPhone 6 connected to the Kenwood system would stop playing audio? By the way the tracks are playing it's just sound that is not working.
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Old 07-15-2015, 12:00 PM   #2
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We have also tried an android device but neither works
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Old 07-15-2015, 01:08 PM   #3
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I don't know if the following will help, but maybe worth trying:
I had to contact Kenwood support; here's my problem to them:

My DNX890HD is at the latest firmware level (V1.10) and my iPhone is at iOS V8.2.
The problem is that it recognizes the iPhone's BlueTooth player and will play music with no problems, but it never recognizes the phone. The DNX890HD Bluetooth Setup panel displays the iPhone (with just a music icon); the Connection Settings display will show Audio (A2DP) Connected, but there is NO Tel (HFP) displayed.

Here's their response:

To address the issue that you are having I would recommend unpairing your phone completely from the unit. Then go to SETUP>SOURCE>OEM SETUP> BT OEM and make sure that it is off. After turning off reconnect your phone to unit via Bluetooth and you should have no issue.

This did fix the problem. So the complete unpairing seems to be essential to a successful re-pairing with Bluetooth.
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Old 07-15-2015, 02:01 PM   #4
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In my experience BT on these Kenwood units is very flaky. Mine wouldn't work at all when I got it. Had to do a software upgrade from Kenwood - free thank goodness. Now it some times takes several try's and restarts to get BT for audio or phone from my iPhone 6. Software can be totally frustrating.


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Old 07-15-2015, 05:27 PM   #5
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2014.5 no iPod sound

The thing is my Bluetooth works fine ... While I can't do music through my Bluetooth, I can use the hands-free phone. iPhone used to Play music via the USB cable....is it actually possible to stream music by the Bluetooth?
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Old 07-15-2015, 06:13 PM   #6
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Quote:
Originally Posted by k9jackie View Post
The thing is my Bluetooth works fine ... While I can't do music through my Bluetooth, I can use the hands-free phone. iPhone used to Play music via the USB cable....is it actually possible to stream music by the Bluetooth?
In my case I could stream music though Bluetooth, but had no hands-free phone. Hence my email to Kenwood support. Now it works as it should.
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Old 07-16-2015, 12:36 AM   #7
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I am assuming you have tried unplugging and re-plugging the USB.

In setup, find the setting which is a choice between iPod/AvIn. Choose AvIn. To change this setting, you may have to reset the unit. (There are a couple of settings that are only changeable when the unit first boots from a hard reset, and I don't remember if this setting is one of those.)

This feature (losing iPhone/iPod audio) happens a lot. Just one of the dozens of reasons that I loath the DNN 990HD.
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Old 07-20-2015, 11:28 AM   #8
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Has anyone replace their – navigation / audio system?
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Old 07-20-2015, 11:40 AM   #9
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2014.5 no iPod sound

By the way I did a factory reset and now my audio works.... That will teach me to Travel with a teenager 😆
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