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Old 05-04-2014, 04:41 PM   #1
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2014.5 interstate ext rear bed not folding flat

Hello everyone,

Been reading this forum for the past two months before purchasing a brand new 2014.5 Interstate Ext Lounge model. So far I'm having so many problems with it and I thought the build quality of Airstream was superb, but it isn't. First problem was 2nd pilot chair seat belt holder is broken, then driver side rear cabinet door screw broke off so cabinet door is hanging loose. Third, it's the rear seat not folding down flat to make the bed. Brought it back to dealership and they said for 2014.5 the rear seat doesn't fold flat so I called Airstream to confirm it. Airstream said it doesn't fold flat due to the thicker foam material used in the seat. I told the Airstream rep, why bother having the two pieces in the rear fold down to make a bed for when the bed is like 10inches higher. Anyone with a 2014.5 having a bed that can't fold flat? I hope they are not lying to me about the foam being thicker.

Thanks
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Old 05-04-2014, 06:17 PM   #2
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Hello everyone,

Been reading this forum for the past two months before purchasing a brand new 2014.5 Interstate Ext Lounge model. So far I'm having so many problems with it and I thought the build quality of Airstream was superb, but it isn't. First problem was 2nd pilot chair seat belt holder is broken, then driver side rear cabinet door screw broke off so cabinet door is hanging loose. Third, it's the rear seat not folding down flat to make the bed. Brought it back to dealership and they said for 2014.5 the rear seat doesn't fold flat so I called Airstream to confirm it. Airstream said it doesn't fold flat due to the thicker foam material used in the seat. I told the Airstream rep, why bother having the two pieces in the rear fold down to make a bed for when the bed is like 10inches higher. Anyone with a 2014.5 having a bed that can't fold flat? I hope they are not lying to me about the foam being thicker.

Thanks
Thicker foam will NOT affect how the rear cushion lays down. It will make the bed bumpier when it does lay down because the high points will be higher and the low points will be lower in comparison. But the BACK of the rear cushion is as flat as it ever was and should go all the way down against the seat frame unless you're doing something wrong. They may be misunderstanding your question.

Things to check:
1 - Fold down the seat before folding down the extensions. If the rear cushion bumps the extensions it could stop before it's all the way down.
2 - Make sure the seat belts aren't in the way by opening the rear doors and seeing where the seat belts are as the rear cushion goes down. If a seat belt gets caught up in the mechanism, it could cause the seat to stop before it's all the way down.
3 - Make sure you don't have anything stored behind the seat that sticks up farther than the bottom of the bottom cushion. It the rear cushion hits an obstruction it will stop before it goes all the way down.
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Old 05-04-2014, 08:19 PM   #3
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Bought a new 2014.5 in February. Had a similar issue with bed. Solution was to put weight on back. After several minutes slowly lowered to be flat. Since then we have used several time with little issue. Every now it will not lat flat but after the weight of your head hits it bad should drop.
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Old 05-04-2014, 10:50 PM   #4
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Done those already and still won't lay flat. I brought it back to the dealership and they too can't get it to lay flat. I'm about to unscrew all the bolts and nuts to figure why it won't lay flat since calling and complaining to Airstream and the dealership won't help.
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Old 05-05-2014, 07:50 PM   #5
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I have 2014.5 ext and it lays flat every time.
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Old 05-05-2014, 08:25 PM   #6
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Doesn't the rear sofa have a screw drive mechanism? Is there a way to adjust this. Was it bolted together incorrectly so the screw drive bottoms out prematurely?
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Old 05-05-2014, 09:12 PM   #7
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Yes. I think someone needs to look underneath while someone else lowers the bed to see if there's an obstruction or a limit switch that needs adjusting.

I'd call Jim Parrett if neither.
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Old 05-06-2014, 09:59 AM   #8
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Who is Jim? The dealership where I bought it from is giving me a headache. Been over 2 weeks and they still haven't figure how to fix the rear bed or parts for the cabinet door and captain chair seat belt hasn't come in yet
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Old 05-06-2014, 10:05 AM   #9
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Who is Jim? The dealership where I bought it from is giving me a headache. Been over 2 weeks and they still haven't figure how to fix the rear bed or parts for the cabinet door and captain chair seat belt hasn't come in yet
Jim Parrett, National Service Manager-Touring Coaches. Email: jparrett@airstream.com Tel: 937/596-6111 X7409
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Old 05-21-2014, 12:44 PM   #10
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Called and emailed Jim and he hasn't reply back. I called the service department today and left them a message again. What kind of service department that never pick up the phone? I'm regretting buying an Airstream right now with this kind of customer service I'm getting. Should had pull the trigger on Advanced Rv.
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Old 05-21-2014, 02:22 PM   #11
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Called and emailed Jim and he hasn't reply back. I called the service department today and left them a message again. What kind of service department that never pick up the phone? I'm regretting buying an Airstream right now with this kind of customer service I'm getting. Should had pull the trigger on Advanced Rv.
So sorry to hear youíre having a hard time trying to get this resolved. If the bed wonít go flat, then I would say itís not fit for the purpose; itís not much of an RV without a usable bed. Can you post a picture of what it looks like - as low as it will go?
I would give Jim Parrett the benefit of the doubt - he may be on vacation or something. Airstream support does have someone else called Dan who is on the front end of their support line. You should call him - Tel: 937-596-6111 Ext 7408. This call should log the issue with Airstream support.
If you then donít get anywhere, I would email Jim again, and copy Bob Wheeler (Airstream President) (bwheeler@airstream.com).
Really, this is something that should be covered by the dealership, and they should be following it up with Airstream, not you. Is there another dealer you can contact within reasonable distance? Maybe just a phone call to another dealer might be another thing to try.
Peter
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Old 05-21-2014, 05:01 PM   #12
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Called and emailed Jim and he hasn't reply back. I called the service department today and left them a message again. What kind of service department that never pick up the phone? I'm regretting buying an Airstream right now with this kind of customer service I'm getting. Should had pull the trigger on Advanced Rv.
I've never managed to speak directly to anyone in Jackson Center. However, I've gotten fantastic service from my "local" (80 miles away) dealer. Dealers can get an answer out of Jackson Center a lot faster than anybody else.
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Old 05-21-2014, 05:16 PM   #13
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I've spoken to 2 or 3 people at Jackson Center, and they've all been very nice and helpful.

By the way, dungrace, one of our 2nd row seat belt holders also broke a couple weeks ago too. The plastic part pulled right out of the leather back. I just emailed photos of it to our local dealer today.
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Old 05-21-2014, 05:41 PM   #14
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By the way, dungrace, one of our 2nd row seat belt holders also broke a couple weeks ago too. The plastic part pulled right out of the leather back. I just emailed photos of it to our local dealer today.
I currently have the same problem. The dealer glued in a new holder but after driving home I noticed the surrounding leatherette had slipped out from behind it and won't stay in place. The whole thing now looks very tacky.
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