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Old 05-21-2014, 05:59 PM   #15
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Originally Posted by UKDUDE View Post
I currently have the same problem. The dealer glued in a new holder but after driving home I noticed the surrounding leatherette had slipped out from behind it and won't stay in place. The whole thing now looks very tacky.
On ours, you can see where the leather seat back is ripped where the attachments went. Not sure how they will even try to fix this. ugh!
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Old 05-22-2014, 07:33 AM   #16
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I never had too much problem talking with Jim at AI. But the Pres Wheeler, I sent him a snail mail the other month expecting a reply but none so far. So much for the Pres of the company even passing along to one of his staff to send a reply.

Wondering if the bottom portion of your seat is in the proper mounting holes. Could this be affecting the unit from laying flat?
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Old 05-22-2014, 02:16 PM   #17
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I thought I might chime in here although I do not have the EXT model.

A while back I took the back lounge seat out while working on my AS. When I put it back together, I found the the seat would not go back down all the way and lay flat. It looked normal when the seat is in the up position. Looking underneath, I realized the I used the wrong mounting holes only by seeing the indentation marks from the nut and washer. I took it back out and reinstalled it. Everything is good now.

BikerBill could very well be correct. It may have never been installed correctly from the factory.

Hope this helps.
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Old 05-22-2014, 09:29 PM   #18
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I agree this could be the problem. I've had my lounge seat bottom off several times and it is tricky to get it back together correctly.
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Old 05-24-2014, 10:19 AM   #19
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Got to talk to Jim yesterday and I told him about my issues with the dealership so he called them for me. Early this morning the dealership called me and said I could bring my Interstate in to fix. Funny thing is the dealership doesn't do service during the weekend unless you setup an appointment with them. I have to thank you ya guys for showing me how to get help when needed the most. Finally, months of frustration with the dealership is being solved and now let's see how well they will do with the repairing.
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Old 05-24-2014, 11:11 AM   #20
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Let us know what they find out of you can.
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Old 06-03-2014, 05:47 PM   #21
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On ours, you can see where the leather seat back is ripped where the attachments went. Not sure how they will even try to fix this. ugh!
For weirdstuff's and dungrace's info, my dealer will be removing the seat and sending it to a local upholsterer for repair. Hoping it's going to be done properly!
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Old 06-03-2014, 08:17 PM   #22
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They finally got the parts in and my Interstate is in the shop today. Yesterday, I tested the AC unit out to run the generator and it didn't produce cold air so I plugged it into shore power to see if it's broken. Now the AC is not producing cold air. I think I bought me a bad Interstate and hopefully they will fix everything by this week.
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Old 06-19-2014, 12:12 PM   #23
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My Interstate has been in the shop for over 2 weeks to get all the broken stuff I mentioned in the post and they called yesterday to tell me they finally fix the bed to make it fold flat but the rest of the parts are not in. The service adviser told me that my Magnum Energy system is damage so now they have to order the parts to replace it. I asked her why it's broken when it is barely used and she doesn't know. I wonder how much longer for all the parts to be in cause it's been in the shop for too long now and all they fix is the bed. I am having so much luck with my first RV and why does it take so long for Airstream to send the parts to the dealership? I bought it brand new and everything is beginning to break.
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Old 06-19-2014, 12:38 PM   #24
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My Interstate has been in the shop for over 2 weeks to get all the broken stuff I mentioned in the post and they called yesterday to tell me they finally fix the bed to make it fold flat but the rest of the parts are not in. The service adviser told me that my Magnum Energy system is damage so now they have to order the parts to replace it. I asked her why it's broken when it is barely used and she doesn't know. I wonder how much longer for all the parts to be in cause it's been in the shop for too long now and all they fix is the bed. I am having so much luck with my first RV and why does it take so long for Airstream to send the parts to the dealership? I bought it brand new and everything is beginning to break.
In the pile of literature that you received when you took delivery of your Interstate is an "Owner's Rights Under State Lemon Laws" booklet. At the back is a detachable notification card to send off to Airstream. List the faults and send it off and see what sort of a response you get.
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Old 06-19-2014, 12:43 PM   #25
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I was told by my dealer to expect a normal two week parts cycle unless it is a part they happen to have in stock (and they keep minimal stocking levels because sub assemblies change so often), the part is not being replaced under warranty, or it is a well known common problem like the smoke alarms. Otherwise they have to send a description of the problem to Airstream and wait for their approval and getting the part before proceeding or they might not get paid for the warranty work.
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Old 06-19-2014, 03:46 PM   #26
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2014.5 ext one month old, lays Flat as is suppose too.
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