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Old 11-01-2014, 09:33 PM   #1
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How do you actually buy a Hensley or Propride hitch?

I have to say I'm not really impressed with how these companies present themselves, I'm confused how you buy one of these hitches.

I know they are both top of the line. So I'm just looking for the best way to buy one. I know Hensley is more money, I try to find the dealers on the website but they don't make that very easy.

There seems to be some bad blood between them. Are they aware that this is a turn off to their product?

Should I be looking at an alternative hitch?
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Old 11-01-2014, 09:40 PM   #2
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The best way to buy either a Hensley or a ProPride is directly from the company and install it yourself. It's not that hard and you will do a better job of it than most of the "professionals". I have now installed my Hensley four times on three different Airstreams.

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Old 11-01-2014, 11:03 PM   #3
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We have ProPride. And, I created a userid then ordered online. Speaking to Sean is easy.
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Old 11-01-2014, 11:47 PM   #4
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As I understand Hensley sells direct or through authorized dealers. ProPride sells only direct, this will save you about $500 between the two.

Either can be owner installed, fairly basic with some hefty wrenches and hefty torque wrench. Hensley requires drilling the frame to mount, ProPride is bolt-on.

There is competition between them and that is always good for you as a consumer.

Two great products, I like the price, quality, and adjustable receiver drop bar of our ProPride.

Google phone numbers or order online.
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Old 11-02-2014, 05:36 AM   #5
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Another vote for installing yourself. It's not difficult, and it's important to be familiar with it because parts will bend/break.

IMHO, if the gubmint is going to mandate various safety equipment, a pivot-point-projection hitch should also be mandated. Hensley/ProPride hitches are the only option if you're serious about safety
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Old 11-02-2014, 06:09 AM   #6
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Being basically non-handy, I ordered the ProPride on-line and had them ship directly to our Airstream dealer. The dealer installed the hitch on our new Airstream, we pulled in the tow vehicle and he installed the "stinger", he hitched them together and we were good to go. As far as "test drive" as mentioned in another post, the dealer had us take the unit around the lot, when we felt comfortable with the unit, he let us lose and we've been on the road ever since. As far as "how much time do you spend in your Airstream?" Every nite since that drive off the lot and the ProPride makes it easy.
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Old 11-02-2014, 10:43 AM   #7
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Quote:
Originally Posted by Ted S. View Post
I have to say I'm not really impressed with how these companies present themselves, I'm confused how you buy one of these hitches.

I know they are both top of the line. So I'm just looking for the best way to buy one. I know Hensley is more money, I try to find the dealers on the website but they don't make that very easy.

There seems to be some bad blood between them. Are they aware that this is a turn off to their product?

Should I be looking at an alternative hitch?

Hi Ted -

Thank you for this post. I am always interested in making things easier and I'd certainly like suggestions from anyone here.

One issue I do struggle with on the web site is a good way to detail how to pick the model. I've had it on there in the past and it only created more confusion.

Most Airstreams use the 3P-800, 3P-1000 or the 3P-1400. The number is the capacity of the weight distribution bars. There really is no hard and fast "rule" on which to use when you get to about 850-900# of loaded tongue weight. That weight of Airstream can use either a 3P-1000 or a 3P-1400. Most of the time I'd recommend the 3P-1400 with a loaded tongue weight of 900#+ because you can alway dial down the weight distribution with the jacks.

What I may do is go to the Airstream web site and use their specs on each model and make a chart that recommends the proper model 3P. Do you all think that would help?

After that I hope it is easy to purchase the correct model on our web site as we publish the pricing and make it available for purchase directly through the secure store.

We do ship to dealers for installation every day. However, like everyone has said here in this thread it is easy to install yourself.


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Old 11-02-2014, 11:15 AM   #8
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I've been using a Hensley, pulling a 30' Flying Cloud. My advice is, avoid the stress of trying to figure out what you need and call Hensley and talk to the tech's. They will ask; what are you driving and what type of trailer.
Hensley also sells rebuilt units with a lifetime guarantee!
Then you can ship it to yourself or the dealer.
Yes, it is easy to install, about three hours. The brackets are strapped on to the A frame and then 4 self tapping screws, 2 per side are installed. These are for safety, in case the U bolts break.
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Old 11-02-2014, 11:23 AM   #9
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Originally Posted by TommieDee View Post
The brackets are strapped on to the A frame and then 4 self tapping screws, 2 per side are installed. These are for safety, in case the U bolts break.

TommieDee54

Just to clarify for future readers of this thread. The function of the shear bolts in the Arrow design ARE NOT for safety in case of a u-bolt breaking.

First, in the 10 years I ran that company there was never, ever, even one u-bolt that would break during towing. Maybe during over torque during installation but not after installed.

Second, the shear bolts are there due to the strut force that is placed on the frame bracket. That force is along the frame and the bolts keep the frame bracket from sliding rearward under normal towing conditions. During a panic stop or a tight reverse situation the force WILL become greater than the shear bolts can handle than the head will pop off and the bracket will slide rearward.

To purchase a hitch there really should be no need to have to call anyone. Of course there should be the option but it is almost 2015 and purchasing online is becoming the norm. The option should always be left up to the customer and customers shouldn't be forced to call a salesman in today's world. The days of being "sold" by all kinds of closing and sales techniques are in the past. This is actually one of the aspects I really like about the product. My customers do all their research, make the most informed decision, and get the most value without the need for me to be a pushy salesman. It's the way I buy products so it fits with my way of offering a product. Personally, I don't have the time or need for someone to play the sales game with me and I see right through it the minute they start. Requiring me to call before I purchase is just the beginning of that game if it is not a customized product.



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Old 11-02-2014, 11:42 AM   #10
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After I did extensive reading here and elsewhere about the ProPride, and specific improvements in the ProPride design from the original Hensley and the fact that the ProPride is designed by the person who originally designed the Hensley, I did not even consider the Hensley, so I can't give a fair comparison.

However I can say that I am very pleased with the performance of the ProPride hitch. I have owned other smaller travel trailers and used friction based anti-sway hitches. Even with those hitches, there was enough sway to be annoying and at times frightening. I can honestly say that in 5 years of towing our 31 foot trailer with the Propride, I have not had one single episode of swaying. It is very relaxing to drive.

Sean's support is very exceptional in today's marketplace. I had a few instances during the installation when I was unsure about the best way to do something. I called and was helped either immediately or after a very short time, by Sean himself. This included more than one weekend or after hours call.

If you check this very lengthy thread, you will find everything you ever wanted to know about the ProPride from actual users.

http://www.airforums.com/forums/f464...ide-57179.html

Ken
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Old 11-02-2014, 05:01 PM   #11
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I don't own a ProPride yet, but it is my first choice.
That choice is further reinforced by Sean's posts.
My Equal-i-zer is great, but it still controls sway rather than eliminate it.
Ditto for the EazLift I had before.
The ProPride proacts instead of reacting.
I don't think hitching up can get much easier than with my Equal-i-zer, but maybe ProPride is easier to hookup.
I don't remove my weight bars. I just leave them in the saddles and slide them back out of the hitch head- no lifting, no storing-
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Old 11-02-2014, 06:50 PM   #12
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FWIW, I liked my ProPride that I purchased for our 1997 34' that I just purchased a second one from Sean to install on our new to us 1970 Overlander! Purchasing the second one was much easier than the first since all the comparison and contemplation had been completed when deciding on the first one
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Old 11-03-2014, 03:25 AM   #13
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hensley hitch

"I have had 3 brand new Hensleys....
All broke welds, all failed and left me stranded, yes I serviced them very regularly.... The company took care of the problems, but that took lots of time, and the possibility of killing me and or equipment loss was great. Old fashioned hitches have never let me down."

I assume that you paid for one and the others were replaced by the company for free since they have lifetime warranty?
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Old 11-03-2014, 04:46 AM   #14
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Even if you're "non-handy" the installation instructions provided by Sean are excellent. Just take your time and do it as shown and you'll be rewarded by a great worry-free tow. And as noted if you have any issues just give him a call, great customer service!
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