Originally Posted by Ted S.
There seems to be some bad blood between them. Are they aware that this is a turn off to their product?
I used to play piano semi-professionally and have had a number of pianos moved both for myself and for churches and other places where I've played.
In the large city nearest to where I live, there are two major piano moving companies. Both provide excellent service, and competition between them has resulted in low prices. The times I've called them for quotes the prices have been within 5% and are competitive with those from general moving companies who do not specialize in pianos.
These two specialist piano movers are, hands down, better at moving pianos than anyone else in town. Pianos often require disassembly to be moved, and I've had other places put them together wrong.
There is a good deal of "bad blood" between these piano movers because the newer company was founded by the former 2nd in command of the older one, reducing the older company's market share and driving down prices.
Such phenomena have been the topic of academic study at business schools. Studies have shown that animosity typically develops in mature markets where there are two major competitors. The classic b-school examples are Coke and Pepsi.