Dealer misrepresented service record

[GMFL]

Talked with selling dealer today via phone. Regional GM rep is supposed to call me tomorrow between 9-9:30. Looking at extending the warranty to my be lifetime. Which would satisfy me greatly. Still trying to get to the bottom of why CARFAX Report was posted about cooling system and not what was actually done other than fraudulent entry by dealer. They are dodging that one big time.
Anyway we will see what tomorrow brings.
Thanks to all who have offered suggestions and I’m glad some can learn from my boneheadedness

[worden]

If someone sells you something but misrepresents the item significantly, that sounds like fraud. If you were forced to sell this vehicle for some reason it could cost you thousands of dollars if you honestly represented the vehicle. The damages are far more than a broken skid plate.
Hopefully you will get the lifetime warranty from GM. It sounds like they wouldn't want the scandal of a lawsuit. Do you have a lawyer friend who can give you an opinion?

[ROBERT CROSS]

I retired from a GM store in 2009, at that time no warrantee repairs were reported to any of the auto deceive agencies 😂

They still don't.

FWIW...make sure the 'lifetime' warrantee is a GMPP policy from GM directly, not aware a lifetime GMPP.
General Motors Protectrion Plan

Always try to get a 'VIS' ck from the dealer.

Bob
🇱🇷

[fwjumper]

I'm trying to understand why the local dealer won't service the truck if the fuel system was repaired. In order for them to refuse to service a vehicle, it seems to me that there would still have to be serious flaws still existing.

The so-called catastrophic fuel system failure could have been from water or other major fuel contamination. If that kind of disaster occurred, it could have resulted in a required engine replacement or major repair, including fuel system components.

The CPO most often just gives you an extended warranty, but in no way implies that the vehicle has been trouble free in the past or that it has not been repaired before. What it does imply is that GM believes that it will be mostly trouble free until the end of the prescribed period, at least for drivetrain issues.

My first effort, if I were you, would be to get a copy of the work order from the selling dealer to find out exactly what was done. If as I suspect, there was engine damage from the fuel system problem, you probably have some new engine components or a rebuilt block. In my mind, that could be a positive thing. (Understand that I do not know if the Duramax has to be removed to replace the complete fuel system. If yes, them my suspicion is probably wrong.)

Either way, the dealer should fix/replace the skid plate, if it's really a skid plate. If it's an air dam or lower cowling, it wouldn't be as important, but on such a nice truck, I would want it replaced anyway.

Wish you luck and peace of mind. I'll bet you've got a great, reliable truck which will take you to many happy places and great memories.

[PKI]

Originally Posted by GMFL

-- snip --my boneheadedness

No, not your error. It's GM's. Stay with it. Pat

[GMFL]

Originally Posted by PKI

No, not your error. It's GM's. Stay with it. Pat

O I am.
As for previously one of the local dealer would not do the repair they stated that the damage was done from the previous service work and that it was not a warranty claim that it should fall on the dealership that replaced the fuel system. They determined that the bolts that hold the plate in place or over torqued.

Please read this
The story gets a little bit better. The truck I purchased was the sales managers company vehicle. He was driving the truck with the CP4 pump failed. The truck was towed to the nearest dealership which turns out to be about 50 miles away from his dealership. Instead of his dealership electing to have the vehicle towed to them they left it at the dealership that was closest. The truck stayed at this dealership Getting repaired for a month as it was not a priority to them and they were taking care of their own customers first. Once repaired vehicle was returned to their dealership and I purchased it from the sales manager who remember was the one driving the truck when it went kaput.

[GMFL]

For the life of me I cannot understand why the selling dealership would not have the vehicle sent To them for this repair. Remember this is a large warranty claim and their service department could have reaped the benefits of the work. They chose to leave the truck for a little over a month and another dealership and allow them to Bill GM for the warranty repair. This just does not make good business sense to me to allow another dealer to do a repair that your dealership was capable of doing.
This poor sales manager has no way of denying that he knew the truck and had a catastrophic fuel system failure he failed me by not disclosing this information. Knowing that the fuel pump has been replaced probably would not have affected my decision at all to purchase the truck. I probably would have steel bought the truck. But at least I would’ve had the knowledge that the repair had occurred, not been blindsided by my local dealer who pulled me out of the waiting room of the service center to inform me that my truck had had major repairs.
I love my truck I really have no issues with it runs great and I am proud to own. The dealerships lack of transparency is the only blemish of the entire process.
Tomorrow I have a conference call with the regional GM service representative the general manager of the dealership I Purchased from and sales manager to see what sort of resolution they have. If it is not to my satisfaction I have full intention of contacting my states attorney generals office and the Department of consumer protection the Better Business Bureau. I hope it does not gonna do that.

[DKB_SATX]

CPO is neither a panacea nor snake-oil, and exactly what it is varies a bit from brand to brand. For GMC, from their website:

Each GMC CPO vehicle is thoroughly inspected and reconditioned before you buy it. And when you pull off the lot, you’ll enjoy greater peace of mind with two factory-backed warranties: a new, longer 6-year/100,000 mile Powertrain Limited Warranty, (whichever comes first, from original in-service date)† that includes roadside assistance,† and a 12-Month/12,000-Mile† Bumper-to-Bumper Limited Warranty.† Those benefits add up to a value you can depend on, and a used vehicle you can trust.

So, if it's a GMC CPO you have a full powertrain warranty to 100k odometer miles, and bumper-to-bumper for 12 months/12k from date/mileage of the CPO purchase. If all your local dealer is telling you is that the selling dealer damaged the skid plate so the local guy won't touch that but he'll do warranty service later, you're good. If there's something about this that makes any other dealer not want to touch issues that SHOULD fall under the CPO program, you may want the selling dealer to buy it back from you.

BTW the kind of repair they described could probably result from some yoyo putting the wrong fuel in. Gasoline is hard on diesel pumps and injectors.

[Isuzusweet]

Originally Posted by Olscot

Tony. A Duramax is a diesel and doesn't use gas. Gas would absolutely destroy any diesel engine. Hard driving/use would not harm the pump and fuel system. Unlike a gas engine diesels were made to work long and hard. We run our big trucks a million miles or more.

Putting gas into a diesel will not destroy a diesel engine, as diesel engines are built stronger than gas engines, BUT it will do some serious damage to modern high pressure direct injection diesel fuel systems, fuel pumps and injectors. The block and pistons would be just fine but replacing the entire fuel system, just like what happened to the OP's truck would probably happen. In my diesel, I could drain it and replace it with diesel and be just fine, as my diesel is an old low pressure system.

Hard driving does damage diesels worst than gasoline engines, as diesels weren't meant to be high reving, but deliver big torque low down in the rev range. My 5.8 Isuzu has a red line of 3400 rpms; some diesels are 2200 rpm red lines. Red line a diesel trying to do some burn outs and you'll be facing some big bills, sooner than later.

Cheers
Sidekick Tony

[tjdonahoe]

Sounds like it was runon gasoline, someone filled the tank with gasoline?....if run very far...the pistons will be cracked...seen it happen before

[GMFL]

Well as of now the conference call between myself the GM of the dealership, sales manager and regional GM service Rep has not happened. They were suppose to call me at 9 am when the regional guy was on their campus.
I am going to give them through the end of the day a wait quietly like a good boy. But if I do not here from them today. Monday morning I’m going to call the attorney General’s office and file a report with consumer protection agency. Maybe they can get the ball rolling

[GMFL]

Talked with dealership today. They are working on a resolution that I can live with. Looking at extending my factory warranty. Which shows they are willing to stand behind the truck.

[GMFL]

Followed up with the dealer yesterday and they have changed there tune and are now refusing to make any effort to resolve this matter. I filed a a complaint with the attorney generals office today and with the BBB. I hope they will be able to help me reach a resolution.

[Hans627]

That is bad news. One always hopes that these kind of issues will be resolved by the parties doing the right thing. Looks like you have taken appropriate steps.

Wishing you the best and please keep us informed as things progress.

[21Airstream]

Originally Posted by YippieKiYa

... Caveat emptor. Others have given you good advice regarding warranty repair of your damaged parts. I would definitely engage the GM regional...

+ 1 This is why I quit buying used, been burned too many times to have ever saved any real money in the long run. Only a rich guy can afford to buy it twice.

There is entirely too much “title laundering” going on in this country. Evidently about a million vehicles were flooded during Hurricane Harvey and you can bet a lot of them will be cleaned up and sold to unsuspecting buyers in other parts of the country. (The same thing happened after Hurricane Sandy.). Caveat emptor indeed.

[tjdonahoe]

Originally Posted by 21Airstream

+ 1 This is why I quit buying used, been burned too many times to have ever saved any real money in the long run. Only a rich guy can afford to buy it twice.

There is entirely too much “title laundering” going on in this country. Evidently about a million vehicles were flooded during Hurricane Harvey and you can bet a lot of them will be cleaned up and sold to unsuspecting buyers in other parts of the country. (The same thing happened after Hurricane Sandy.). Caveat emptor indeed.

I know you are right.....dry em and move them around, even the new on the lots..

[GMFL]

Dealership GM contacted me this afternoon and states he is making efforts to resolve this matter. I feel comfortable in making a good faith statement that the General Manager will be able to resolve this matter.

[GMFL]

Ok, so finally got some satisfaction! GM extended my warranty to 120000 miles or 7 years power train and 5 year 60000 mile bumper to bumper. Fair deal in my book after all the crap I had to deal with.
Now I have a great truck that GM is going to stand behind.

[malinois38]

[SteveSueMac]

Good resolution and glad you're happy with it. Now camp on!![emoji3]