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Old 09-23-2015, 08:30 AM   #29
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Lakewood , New Jersey
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Originally Posted by LiaG View Post
Asked the dealer to install a Husky Centerline WD on my TV. Well, they weren't too happy because I bought it at Camping World. Gave the job to the youngest tech in their crew. The kid hardly measured anything just attached everything, stepped back two feet and said That looks level.

My first trip, I get to the campground and it took two maintenance men to help me take the bars off. We had the jack at every level possible, including all the way up. Still could not get the bars off.

Clearly, something is not right. Does anyone know where in New Jersey I can get help where someone can re-install it properly.
Good Morning,
I apologize about the inconvenience, I will be contacting you today to resolve this issue.
Brian Hawtin
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Old 09-23-2015, 10:47 AM   #30
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I bet Hillary Clinton can throw a Husky Centerline around.
I accept your dare. Going to Home Depot to buy a wrench set. I can whip Hillary's butt anytime.

Although, I need to have a tool set of my own, the dealer has called me to come back and take another look at the hitch.
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Old 09-23-2015, 11:21 AM   #31
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Two years ago I changed from 15 to 16 inch tires on my Safari. I did have the tires professionally mounted and balanced, but ran the trailer up on blocks and changed out each tire and rim. Whew. Talk about walking like a woman and smelling like a goat!

I know I can do certain heavy chores - especially if I take my time and stay hydrated. Others... just aren't worth risking - example: my Hensley is getting a bit rusty and could use a tear down, exam, paint and reassemble. AND if I get in trouble there's no one locally (including a couple of RV shops) that will touch it. All of my fellow local campers who see my Hensley ask about it, but I am the "resident expert" (OMG). If I were to start this chore and get it halfway done and get stumped I'd be on this forum for hours asking for help.

So anyone know of a good Youtube video that will tell me how to do this chore? Or even a PDF of idiot level instructions. I didn't find a book titled "Hensley Hitch for Dummies".

Paula
Paula, give me a call about the Hensley. If you feel like a short road trip, you can park in our backyard, and either I can help get you out of trouble if you want to tackle it, or you can assist me with servicing it.
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Old 09-23-2015, 07:18 PM   #32
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...snip...

the dealer has called me to come back and take another look at the hitch.

Great. Good luck!
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Old 09-23-2015, 07:19 PM   #33
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Paula, give me a call about the Hensley. If you feel like a short road trip, you can park in our backyard, and either I can help get you out of trouble if you want to tackle it, or you can assist me with servicing it.

This is what I love about the forum and Airstreamers in general....
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Old 09-30-2015, 08:00 AM   #34
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Colonial Airstream Saves the Day

Colonial Airstream came through with flying colors. They have fixed all my issues with my Husky Centerline. They re-measured and re-adjusted some things and made sure I can work the sway bars all by myself. To top this off I got a gift of towing mirrors for having to come back for an adjustment even though I needed some other things tweaked in the trailer. They Rock.
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Old 09-30-2015, 08:55 AM   #35
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On your first visit did you not go through hitching and unhitching by yourself under their supervision?

Kelvin
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Old 09-30-2015, 10:06 AM   #36
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LiaG,

So good to hear that your hitch is properly installed, functioning and can more easily be worked by yourself.

Also good to hear you went back to the same service place where you had a problem and disappointment in service.

Very good to hear Colonial did a the honorable task of reaching out to you to rectify this for you. Colonial gets so much praise and clearly someone had a bad day during your initial visit.

Sound like a willing customer and a redo on customer service install made for a very positive outcome on both sides.

Thx Lia for giving us a good perspective and Colonial for going the distance.
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Old 10-09-2015, 01:04 PM   #37
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Paula, give me a call about the Hensley. If you feel like a short road trip, you can park in our backyard, and either I can help get you out of trouble if you want to tackle it, or you can assist me with servicing it.
Hey Terry I'm going to Alumalina later this month - Perhaps I could stop by on the way home. I'd be perfectly willing to take it to the dealership and pay them rather than take advantage of your good nature - though I certainly appreciate the offer. How long do you estimate the job would take?
And are there any wear parts (washers, etc.?) that I should order in advance?

Paula
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