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Old 12-08-2012, 05:18 AM   #15
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2011 25' FB International
San Marcos , Texas
Join Date: Jun 2012
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Thanks Snedwid, That's exactly what I've already done.

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Old 12-08-2012, 05:19 AM   #16
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2012 27' FB International
Denver , Colorado
Join Date: Feb 2012
Posts: 445
Originally Posted by gooddoc316
Andy, The ENTIRE walk thru lasted less than an hour, and the service manager kept interrupting the person conducting it, telling him he needed to attend to other matters. At the very start of the walk thru, we said we would like to video it. We were told there was no need, as they were providing us with a video which would "cover everything." Needless to say, the video we got was nothing like that, and, at no time did anyone say anything about the hitching process. I know that dealership was negligent, but I also blame myself for walking in so naive and ill-prepared.
Our orientation of our new trailer, including set up of our brake controller lasted almost five hrs. We video taped the entire process. Do you mind telling us which dealer you purchased from? I am so sorry you did NOT receive what Airstream intended you to have, as Andy mentioned, a happy and well informed customer. I would highly suggest you complain to the manager of the dealership and Airstream directly. Shame on them!

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Old 12-08-2012, 05:41 AM   #17
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2008 27' Safari FB SE
Pfafftown , North Carolina
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I suggest you call Justin Humphreys, VP Sales at Airstream in Jackson Center. He is responsible for the dealer network and should be aware of this situation.

The suggestion of hiring a good RV tech for a few hours is good if you can find one. Finding one may be a problem. I paid good money to two techs, one at an Airstream dealership and still didn't get the adjustment right. If you can't find a good tech, and don't feel comfortable doing it yourself, you might call someone at a local WBCCI chapter or contact one of the local Airstream inspectors on AirForums. I've found Airstreamers extremely happy to help other Airstreamers. Almost certainly there is an Airstreamer at a nearby WBCCI chapter who has extensive experience with your brand of hitch and who will spend some time orienting you to your trailer.

Airstream - 2008 Safari 27FB SE (Sweet Pea)
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