View Poll Results: Why Service at Jackson Center
My dealer doesn't do quality work. 11 18.33%
My dealer can't seem to fix it right. 8 13.33%
Jackson Center is closer than my dealer. 4 6.67%
I was in the area so I stopped there. 8 13.33%
They are the factory, they know more! 26 43.33%
Dealer says everything is fine but I don't agree. 6 10.00%
Parts availability. 10 16.67%
I can get the work done faster at Jackson Center. 11 18.33%
Other 16 26.67%
Multiple Choice Poll. Voters: 60. You may not vote on this poll

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Old 07-10-2005, 07:26 AM   #1
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2004 30' Classic Slideout
Fenton , Missouri
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Why did you get service at Jackson Center?

OK folks,

Vote and expound upon why you had your unit serviced at Jackson Center.

If you have multiple reasons you can check additional boxes.


Jack Canavera
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'04 Classic 30' S.O.,'03 GMC Savana 2500,'14 Honda CTX 700
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Old 07-10-2005, 07:37 AM   #2
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I went to Jackson Center in 2001 because I was vacationing nearby. My dealer and I disagreed about the performance of my air conditioner so I thought I would have the folks at JC check it out. While there I also had them remove the puny stabilizer jacks supplied with the 2001 Safari and mount what is now the standard jacks supplied today.

While I had an appointment, my one day stay ended up to 3 days due to a motor home whose faulty airconditioner took 2 days longer to resolve than expected. I was next in line but had to wait. End result no problem was found with my A/C unit.


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Old 07-10-2005, 08:24 AM   #3
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1996 30' Excella
Brighton , Michigan
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The first two times were for clear coat repair and tape stripe repair which were both under warranty and items my delaer suggested I take to the factory. Jackson Center is just a little further distance than my dealer in Grand Rapids. The third time was for body repairs after a truck hit the rear of my trailer in a rest area. The damage also affected interior panels which allowed Airstream to repair the exterior with buck rivites. The body repair was cost was $6000.
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Old 07-10-2005, 08:48 AM   #4
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1986 34.5' Airstream 345
Louisville , Kentucky
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We needed to have a new door window installed after a brake in. After calling my two closest AS dealers, neither would perform the work, stating they didn't have the tools or the skills. One additional AS dealer said they would do it but did not give me the confidence on the phone that they had done it before.

Factory did the work in half the quoted time....they even let me look on while they did the replacement. The tech gave me a freebie by fixing the rattle in my screen door while I was there. Very educational for me.
Steven Webster
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Old 07-10-2005, 09:47 AM   #5
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2005 28' International CCD
Las Cruces , New Mexico
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Factory Service

We wanted to have a dual-coax outlet installed (to support satellite and TiVo), and our dealer was entirely uninterested in tackling that, or even obtaining the parts to do so. We also had a punch list of small repairs, only some of which the dealer could accomplish in one day, without ordering parts. Since we were leaving the area immediately to full-time and didnít want to wait around for parts to arrive, we arranged to stop in JC on our travels and have the various services performed. Airstream Service did a spectacular job on the new installation as well as the punch list repairs; the techs were quite competent and everybody was friendly and helpful. We (2 people, 2 cats, 1 dog) hung out at the factory service center for 3 days as they worked to fix a pesky plumbing issue, but we left satisfied with all the work that was done. If we need complicated work done in the future, weíll definitely try to go to JC.

FWIW, the trip to the factory service center was very educational in that we were able to see how quality/build/engineering problems in newer units such as ours are dealt with by the factory service techs when the unit comes in for repairs. At one point, there were three or four techs working on our plumbing problem; they went over and dragged the factory engineers in on it as well. Iím certain our particular dealer would not have had the ambition (or perhaps even the knowledge or skill) to undertake such a project. The Airstream brand appears to be our selling dealerís smallest product line, so itís not surprising that they were less than enthusiastic about performing warranty repairs. Not sure what Airstream can do to remedy this, but judging from the busy production line at the factory, theyíll have to think of something soon.
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Old 07-10-2005, 10:10 AM   #6
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Field and Stream , PA & MT
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We have taken our trailer to Jackson Center for repairs 3 times during the past year while we were en route from PA to MT, and return.

We got a good price, but bad service, from the dealer we bought our trailer from last year. I would not take the trailer back to him for more of the same.

Our service experiences at Jackson Center have been quite positive overall, and I actually enjoy being there. The facilities are comfortable, the people are friendly, and the service guys are efficient and effective.

As I have posted on the 2004 Quality thread, however, we still need to get the vinly replaced in our trailer under warranty. I have been told that this repair must be done at Jackson Center, and that I must incur the one way transportation expense expense for this repair, which I believe is an unfair requirement.

Although it's not part of your poll, we experienced 2 areas that we would suggest for improvment for Jackson Center's Service center:

1. A better clean up of the shop floor around the units being worked on so as to not track all the floor debris, grease or whatever else is on the floor into the units being worked on. This last service visit, I taped a drop cloth on the floor of my trailer beforehand. On our other 2 prior visits, I had grease, dirt and grime from the shop floor tracked throughout our trailer's interior.

2. Better advance planning would expedite the service work being performed, and improve Airstream's inventory management and control. On a couple of our visits, the parts needed for the repairs (which they knew were needed when we scheduled our repair) were not obtained in advance and we (and the service mechanics) had to wait while the parts were sourced from manufacturing. One way or another customers are paying that $80 per hour shop service rate (or whatever it is) waiting for the parts to arrive.

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Old 07-10-2005, 10:38 AM   #7
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Highland , Illinois
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I have an appointment to go in October. I didn't vote because none of the choices matches my situation.
I have what seems to be a bolt coming up from the floor in front of the closet area in the hallway. When I took our trailer over to the dealer for repairs last year, they said it was just something I would have to live with. Not a good answer! I was also disappointed with some of the work they did do to hide where the vinyl was cut poorly under the galley cabinet. It was cosmetic but bothered me. I called the factory to see about getting some of the materials they use so I could fabricate some new kick panels myself. They asked me to send pic's and ended up building new panels that are 'upside down' from the traditional panels. They then overnighted them and I installed them. They turned out very nice. That really gave me confidence in the company and motivation to drive to the factory for any major repairs and or modifications. In addition to the bolt in the floor, I want to get the new steps and see about a modificaiton to my kitchen cabinets to accomodate a microwave oven. I don't think the dealer has the facilities to do that and based on what they did to my trailer I wouldn't want them to.

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Old 07-10-2005, 03:15 PM   #8
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huntsville , Alabama
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i to have had heart burn from dealers poor quality expensive repairs. never have i departed jackson center unhappy with a repair. i do most of my repairs but occasionaly i cant fix it . i take it to jackson center and it is fixed .cant complain about the quality of the repair. on my last trip i noticed that the older repair types are saying good by. next trip i will probably not recognize any of the mechanics.
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Old 07-10-2005, 08:09 PM   #9
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2004 25' Safari
. , Illinois
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I made the 10 hour round trip for several reasons.

1) The Illinois dealer didn't really impress me very much.

2) I had asked about the new dealer in Milwaukee on this forum and didn't get a lot of great feedback, plus they were less than 12 months old.

3) Jackson Center has more years of exp with Airstreams in one person than most dealers have in a whole service department.

4) If they built it, they can fix it, prob better than any other place.

5) I have always been impressed with the factory folks providing suppport, answers to questions and in the end servicing our Airstream.

BTW, John, not sure if it was due to your feedback or not, but when we were there for service in late April, they had drop cloths on the floor and areas where they worked. I didn't have a single issue with anything being tracked into the Airstream while it was in for service for 2 days.
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Old 07-18-2005, 07:44 AM   #10
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Originally Posted by Silvertwinkie
BTW, John, not sure if it was due to your feedback or not, but when we were there for service in late April, they had drop cloths on the floor and areas where they worked. I didn't have a single issue with anything being tracked into the Airstream while it was in for service for 2 days.
I think they laid cardboard down on the floor when mine was there in 2001.

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Old 07-18-2005, 10:15 AM   #11
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I had given the local dealer a list of things to fix... they fixed one item properly, the rest were bungled. The local dealer was unable/unwilling to replace/repair skins with peeling clear.

My impression is that the local dealer sells and services a lot more SOB. Airstream is an afterthought. It is too bad that a metro area of 3 million people can't support one decent Airstream dealership.
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Old 07-18-2005, 10:43 AM   #12
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Jackson Center is 30 miles closer to us than our dealer. Add to that the fact that our dealer has been selling Airstreams for less than one year.
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Old 07-18-2005, 12:52 PM   #13
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I went to the factory because the dealership does not always have the parts, the terraport and area is nicer than staying in the dealer's lot, the dealer seems to shy away from replacements, and the responsibility falls directly to the factory and the rate of reimbursement for dealer service is not a large incentive. And I would like to think that there is more experience from the service techs with volume repair and known issues, etc.

As a bonus the factory has internet, free cappacino, factory tour, Airstream store, full hook-ups and a lovely surrounding area away from the hub-bub of the city. Not to mention that the personnel is very warm and friendly and eager to listen and accommodate, even above and beyond.

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Old 12-01-2007, 08:26 PM   #14
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interesting thread.

i've been back to j/c 3 times for service, and 9-10 days of stuff.

the last 2 times were to repair things they messed up the first time.

of course ALL the trips were on my dollar.

the forum buzz has directed many many many more folks to ohio in the last 2 years.

lets read why.


all of the true things that i am about to tell you are shameless lies. l.b.j.

we are here on earth to fart around. don't let anybody tell you any different. k.v.
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