View Poll Results: Why Service at Jackson Center
My dealer doesn't do quality work. 11 18.33%
My dealer can't seem to fix it right. 8 13.33%
Jackson Center is closer than my dealer. 4 6.67%
I was in the area so I stopped there. 8 13.33%
They are the factory, they know more! 26 43.33%
Dealer says everything is fine but I don't agree. 6 10.00%
Parts availability. 10 16.67%
I can get the work done faster at Jackson Center. 11 18.33%
Other 16 26.67%
Multiple Choice Poll. Voters: 60. You may not vote on this poll

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Old 12-01-2007, 09:49 PM   #15
3 Rivet Member
2003 25' Safari
spokane , Washington
Join Date: Sep 2005
Posts: 114
Images: 6
why we went

Two words: Hurricane Ivan

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Old 12-01-2007, 10:13 PM   #16
More than one rivet loose
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Los Alamos , New Mexico
Join Date: Feb 2006
Posts: 3,756
I've been back several times as well. All on my dollar. I was "passing thru". Within a hundrd miles or so.
They fixed a water leak and the water heater. The second time. Accident repair.
the third. final warrenty repairs in 10 days.

Michelle TAC MT-0
Sarah, Snowball

Looking for a 1962 Flying Cloud

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Old 12-01-2007, 10:40 PM   #17
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2014 27' Flying Cloud
Viera , Florida
Join Date: Oct 2006
Posts: 1,183
We made our first trip to JC on 10/01/07. You can read about it on our On The Road thread JC seemed like a logical choice for us for two reasons: we wanted the factory to address the corrosion problem, and we were planning a trip to Michigan in the Fall. Also, we had a badly stained front curtain that our dealer only offered to dry clean for us. At JC, they replaced the curtain and fixed a suspicious area that may have been leaking and caused the stained curtain.

The tech we got was superb, and he either accomplished them or saw to it that all our warranty and routine maintenance items were taken care of. He even came out to the terraport to fix something we noticed after the trailer was returned on the second day. We arrived on Sunday, had two service days, and left on Wednesday morning.

Our current travel plans put us back through there next summer. Well stop again for routine maintenance and any other warranty items that may come up that can wait until then.
Randy and Pat Godfrey
Region 3 1st VP, Florida Airstream Club (027)
WBCCI# 7591 - AIR# 17017
2014 27FB Flying Cloud - SilverCabin II
2018 F-150 Platinum - unnamed

A journey of a thousand miles begins with a cash advance
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Old 12-01-2007, 11:12 PM   #18
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2006 16' International CCD
Las Cruces , New Mexico
Join Date: Dec 2006
Posts: 87
After a blowout on the interstate in VA during a 6wk trip we decided to upgrade our 16' Quick Silver axles and wheels to the 4300lb axles and 15" wheels and tires. Our local service folks, Holiday Trailer in Albuquerque, NM, are tops and they were willing to do the change out but had never done this upgrade. They did a super repair job on the damage done to the wheel well by the blowout (slapping rubber can cause major under carrage damage). We both agreed that it might be better to go to JC for the upgrade if we could afford the time.

It's a bit of a trip from Las Cruces, NM to Jackson Ctr., OH; however we ended up turning it into another 3 week trip. Chis Burch, Svs. Writer at JC, really had his stuff together and the upgrade was completed in one day. The over night stays are free if you are having work done at the factory (otherwise it is $10 per night).

During the second night our converter went out (talk about opportune timing). They pulled us back in the next morning and had us on our way by 1pm. A side note, the tour of the factory is worth a trip if you are in the area.
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Old 12-02-2007, 03:54 AM   #19
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2005 31' Classic
wilson , New York
Join Date: Nov 2005
Posts: 81
Images: 8
We visited Jackson Center to have a leak fixed in the bedroom under warranty. They did a wonderful job. It also gave us a chance to see where it all began for our "Tin Can". I have to say that the people there are tops and they certainly know how things are supposed to be.

"Your edumacation ain't no hipper than what you understand"- Dr. John

'05 Dodge 2500 SLT 4X4

TAC# NY-5256
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Old 12-02-2007, 03:54 AM   #20
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1986 25' Sovereign
Southern Middle , Tennessee
Join Date: Mar 2002
Posts: 3,184
Images: 23
I recently had brake failure on one axle which resulted in bearing/drum/tire failure along with outer/inner fenderwell being destroyed. The factory was quick to give me an estimate based on pictures. My insurance company took the information, took pictures and sent me a check. I have an appointment on Dec. 17 which was the second of two choices they mentioned before the end of the year. I figure that the factory builds them, had the parts so they know how to repair them.

AIR #0078
'01 2500hd ext. cab, 8.1 litre gas, 5 sp. Allison auto
3.73 rear end
Mag-Hytec rear diff cover
Amsoil Dual by-pass oil filtration system
Amsoil synthetics all around
265 watt AM Solar, Inc. system
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Old 12-02-2007, 09:28 AM   #21
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2006 19' Safari SE
Central Part , Maryland
Join Date: Aug 2007
Posts: 161
I took a trip to Jackson Center a couple months ago because I wanted a couple things fixed under warrenty, and since it is right at 480 miles from my driveway it works out as a nice day's run.

I think it is fantastic that they have the Terraport campsites there (I think about 24 sites - and free if you are getting service). We pulled in over the weekend, hooked up (full hookups), got out the bbq grille and had a nice time. Various other 'streams pulled in during the day and it was very nice being around all the others and seeing what they had done to theirs, and things they were planning. We got a lot of ideas from them.

Then Monday morning met with the service guys and lined everything up. Because of some work issues for my wife we didn't stay for the work, just spec'd out what we were looking to have done and then we hit the road back to Maryland and then I went back the next weekend to pick it up.

Everything was 100% exactly as I asked for. All the items I felt should be under warranty were, and all corrected. The items that were regular maintenance (pack wheel bearings etc) were done at what I feel is a fair value for skilled labor. Decent mechanics deserve a decent wage and I am a firm believer that you get what you pay for.

All in all, 100%+ satisfied and since it works for me as a free camping trip I think it is the only service bay my Airstream will ever see (unless something happens on the road...)

best regards, Dave
Dave&Shari Wagner
2006 Bambi SE,
2008 Ford F350 Diesel 4x4
" I am lost and have gone Airstreaming to find myself, If I should return before I get back, please ask me to wait..."
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Old 12-02-2007, 10:55 AM   #22
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2004 25' Safari
. , Illinois
Join Date: Feb 2003
Posts: 10,375
I'll reaffirm that IMHO, Jackson Center is the place to have work done. Nice folks, great accomidations while yer there and, they do a good job, at least what I have exp. Totally agree that the tour is a must when there.

My punch list was about 20 items long. Found a few while at TerraPort (their campground next to the service center) and all were addressed both timely and appropriately. Sometimes, they have a winter repair sale, where you drop it off in the late fall and pick it up in the spring...doing so in the past (not sure if it's still done) gave a discount off labor costs.
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 11/91
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Old 12-02-2007, 12:19 PM   #23
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2014 27' Flying Cloud
Viera , Florida
Join Date: Oct 2006
Posts: 1,183
Yes they do have winter sales as Silvertwinkie mentioned. The idea is to keep the techs gainfully employed during the slow season.

If you're heading to JC for the first time, you might want to read my post on Tips for the Terraport We were a little confused when we arrived, so I captured these to share with everyone.

Randy and Pat Godfrey
Region 3 1st VP, Florida Airstream Club (027)
WBCCI# 7591 - AIR# 17017
2014 27FB Flying Cloud - SilverCabin II
2018 F-150 Platinum - unnamed

A journey of a thousand miles begins with a cash advance
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Old 12-02-2007, 02:20 PM   #24
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1978 28' Ambassador
Kenton , Ohio
Join Date: Mar 2002
Posts: 457
I am lucky enough to live about 45 minutes from the factory. When I acquired my 1978 Ambassador from a neighbor in 2002 I decided to run it down for the techs to check out. They went over it and repaired what needed repaired. When I went to pick it up the tech that did the work went over everything with me. At the end of our conversation he patted the side of the trailer, smiled and said, "I built this trailer". That's why I went to Jackson Center.
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Old 12-02-2007, 03:33 PM   #25
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2012 30' International
Walkerton , Virginia
Join Date: Dec 2003
Posts: 2,605
The closest dealer to me is 50 miles - so any work done is a production involving travel to and fro and so forth.

However if I am scheduling a trip west, then I can swing by JC (600 miles from home) and camp there a couple of nights and get whatever I want done...done. I've been very pleased with their work and I think their prices are fair. I'm way beyond warranty, so price is important.


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