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Old 02-08-2007, 05:25 PM   #1
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Improvement Ideas for 2007 Dealer Meetings

I am with Airstream of Arkansas in Searcy, AR...I thought it would be good to get some fresh ideas for improvements to take to the dealer meetings coming up in June of 07...I was on the dealer council last year and Airstream Inc. really listened to what we had to say, and acted on some of our suggestions. So I just thought I would open it up to you guys and gals over the next few months to pitch in some of your ideas...after all, you are in these units using them most everyday.

Let's try to keep it positive as the Mothership seems to respond to that better.

Like I have said before..."Bend my ear...just don't break it off!!!"

Here we go!

Gene
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Old 02-08-2007, 05:31 PM   #2
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We have owned four new Airstreams in the past two years or so. One thing we have found consistant in all of the trailers is that the documentation provided with the new trailer is not complete. Perhaps, the company should pay more attention to the manuals provided with new trailers and making sure that the manuals for all appliances, etc are included.

As far as things I would like to have had in my new 34' classic - how about a dock for my iPod? Would be nice!

Pecos Pete
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Old 02-08-2007, 05:37 PM   #3
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Pecos Pete,

The idea for the MP3 players was brought up last year and from what I have heard they are making progress on that...don't think it would be to hard now-a-days to get that done at the factory. I to have had to order owner's manuals that were left out and to A/S Inc.'s credit, got them in before my customers left with their unit.

Thanks...keep it coming gang!!!

Gene
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Old 02-08-2007, 05:52 PM   #4
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Oh my, you are a brave soul Gene!
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Old 02-08-2007, 05:56 PM   #5
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Brave or Just Plain Stupid! I just know what positive feedback can accomplish...I see it here everyday...people come in here and give us great ideas that we can use to make Airstream a better product! And after all, isn't that what we all want...dealer and owner both!

Gene
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Old 02-08-2007, 06:10 PM   #6
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Quote:
Originally Posted by Pecos Pete
We have owned four new Airstreams in the past two years or so. One thing we have found consistant in all of the trailers is that the documentation provided with the new trailer is not complete. Perhaps, the company should pay more attention to the manuals provided with new trailers and making sure that the manuals for all appliances, etc are included.
Pecos Pete
I agree with Pecos Pete, the documentation in the Airstream canvas bag is neither complete nor organized. It took us days to figure out what we did and didn't have in the bag. It is kind of just stuffed all together in a very untidy way, not representative of a quality company. This may be typical of the industry as a whole, but that is why we bought an Airstream, to not be typical. Presentation is important, when we pull out the bag to investigate our dream trailers pedigree, we shouldn't be let down.

The Airstream Corporate Website is very outdated. I am sure I don't have to tell you. The forum members rely on dealers with good websites for accurate details on Airstream products.

In general, it would be great to see Airstream follow the original path of not changing the product concept, just making it better. That should include not only better quality control, but also keeping up with technology trends. Most of us like the Iconic exterior, and the interiors have been somewhat trendy, especially the CCD and new SE models, but after 75 years, we would expect that AS would have the best of what is available on the market in terms of intelligent interior planning with an emphasis on new and creative life style products. I am sure my fellow owners and potential owners can add some detail to my general theme.

Thanks for taking a progressive position to listen.

John
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Old 02-08-2007, 06:18 PM   #7
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I totally agree with you John. It is somewhat of a letdown to open the canvas bag to find a mess.
Interiors are coming around, but there is long way to go. I think the future of the company lies with people who are 50 are less now. Speaking for myself (in that category) I want a great interior that shouts creative and beautiful!

Pete
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Old 02-08-2007, 06:24 PM   #8
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It would be great if they were to get some help with quality control. They need someone from outside to show them how to build quality in, not try to inspect it in. See my post on quality in the 2007 quality thread. In the long run, doing it right the first time is cost effective.
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Old 02-08-2007, 07:24 PM   #9
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Hi Gene,

I'm in the RV business....on the service end. I'm in and out of many hi-end motor coaches and 5th wheels every day. When I ask the owner for a manual on a problem appliance, or a wiring schematic, they usually pull out 1 (or 2!) large 4-5" briefcases full of manuals and information. They are ALL organized by product category and or alphabetically. This would be a huge benefit for Airstreamers as well.

I know that Airstream is trying to push out product at an ever accellerating rate, but they must keep their eye on the ball as far as build quality is concerned. This is a recurring theme I hear from my clients pertaining to just about every Motor home built, with the exception of the ultra hi-end Prevost conversions and Newells. The factory can and SHOULD do their best to present a product with the fit and finish that is worthy of the high dollar product that Airstream is AND has the reputation for.

I had several large issues when I boought my CCD and wound up correcting them myself. The deeper I delve into the trailer, the more things I put on my list to re-do or replace. At the cost of a new Airstream, this should NOT be the case.

There is a raging debate within the RV industry about quality vs. cost and the fact that quality doesn't sell on the dealer's lot. Airstream is proof positive that quality DOES sell, even at the elevated prices they command. The factory MUST NOT lose sight of this and should strive to put as much quality and craftsmanship into each unit as possible.
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Old 02-08-2007, 07:25 PM   #10
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Airstream needs to inspect closely after each manufacturing station. I have found many things that could have been avioded if they just looked. Surface prep. I have had several thing come off. This is usually a problem with prep.
I have a very long letter in the works to the customer service manager.
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Old 02-09-2007, 11:10 AM   #11
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That's what I am looking for...thanks for the input...maybe we as dealers could also step up to the plate and arrange the owner's manual before delivery...I know it can be overwhelming when you open that big thing up...quality has been addressed and by the looks of some of the latest units that we have gotten in it appears to be getting better.

Keep it coming!!!

Gene
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Old 02-09-2007, 11:17 AM   #12
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What about more vintage trailer support?

Shari
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Old 02-09-2007, 11:19 AM   #13
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Give me some ideas Shari.

Gene
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Old 02-09-2007, 11:36 AM   #14
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It's Just Me...

dear mothership,

i've ordered my new airstream.

please beam over all the parts.

i'll assemble my own self, as i'm so much better at it.

kevbo
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