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Old 02-09-2007, 06:06 PM   #29
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Gene: Thanks for being willing to look at the hot topics. I think mothership could learn many things by just reading owner comments occasionally on this forum. Not everyone will be satisfied all the time but the majority should be the majority of the time. QC is the biggest reoccurring issue as I read various posts.
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Old 02-09-2007, 06:25 PM   #30
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QC is very important to all of us...Good quality makes all of our lives easier!!!

I know that it is also very,very, important to Airstream Inc. and I really feel like they are moving in the right direction. Not sucking up or taking up for them but I do see them doing things like the dealer council that will help everyone's voices to be heard.

Gene
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Old 02-09-2007, 06:59 PM   #31
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Just an observation...

After poking around the Airsteam exhibit (aka local dealership) at a recent RV Show, I was surprised at how little the sales staff knew the product they were selling. Lots of mis-information given to potential buyers, only had last years (2006) brochures and made no attempt to distinguish themselves or Airstream from all the SOBs, other than the price tag.
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Old 02-09-2007, 07:02 PM   #32
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I have to add my 2 cents worth on QC. I have owned four new AS in two years and have my share of minor problems - always cheerfully repaired by my wonderful dealer in Albuquerque. I have had my new 2007 34' Classic for a little over a month, and have been in it entire time. I am VERY pleased with the build quality. Really, no complaints so far. I am pleased at the progress Airstream is making on quality. I spend a lot of time in RV park and hear a lot of horror stories from owners of SOBs. I always feel lucky to have an Airstream!

Pecos Pete
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Old 02-09-2007, 07:21 PM   #33
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Thanks Pete...Like I said earlier, I am at the Arkansas RV SHow this weekend...and I just bust a gut when the other dealer's sale people come over and get in one of our beauties...they are so dang jealous...they say why can't we have a product like this to sell.

So I know we might have some issue's but it could be a heck of a lot worse.

Gene
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Old 02-09-2007, 08:02 PM   #34
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Quote:
Originally Posted by S C Streamer
After poking around the Airsteam exhibit (aka local dealership) at a recent RV Show, I was surprised at how little the sales staff knew the product they were selling. Lots of mis-information given to potential buyers, only had last years (2006) brochures and made no attempt to distinguish themselves or Airstream from all the SOBs, other than the price tag.
mr. sc,

just an observation... you must be in the market for a new 'stream.... let's all know what you PURCHASE next week... the new signature 25' CCD FB?

kevbo
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Old 02-09-2007, 08:35 PM   #35
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Update Airstream.com

As suggested in another thread, the company web site needs updating. It should be updated regularly with the current models, interiors and options.
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Old 02-09-2007, 08:45 PM   #36
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Got to say the quality of my 2007 25' Classic is really excellent. A couple of minor things but I mean really minor.
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Old 02-09-2007, 08:46 PM   #37
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not me...

Quote:
Originally Posted by Kevbo10
... the new signature 25' CCD FB?
mr.K10,

I am NOT interested in either the 25' CCD FB or the 25' Safari SE FB or the 23' Safari SE credenza ...
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Old 02-09-2007, 08:55 PM   #38
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Cool...

Quote:
Originally Posted by S C Streamer
mr.K10,

I am NOT interested in either the 25' CCD FB or the 25' Safari SE FB or the 23' Safari SE credenza ...
mr. sc,

i could tell.... we all could... like all of us together...

kevbo
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Old 02-10-2007, 02:19 AM   #39
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Quality has improved... but always room for improvement!

After a year of reading various problems with AS quality control…
I was pleasantly surprised to find our 2007 23’ Safari SE almost perfect!
Fit and finish very good. No peeling laminate. No leak from shower!

But there’s still room for improvement, of course:
I second Pecos Pete’s & Timemachine’s observation re: missing manuals…
I got about 20 manuals but am missing about another 20…
For such items as the Dometic AC, Sony stereo & LCD components, Solar Power components,
Fantastic Fans, Zip Dee Awnings, Electric Hitch Jack, Duo-Therm Comfort Control, etc.
Airstream Service Rep said yesterday that he would send what manuals were available.

Factory should use "O" rings and better quality screws in exterior running lights…
We’ve already installed "O" rings to prevent moisture build-up in running lights.

Every dealer should have Airstream Certified service techs…
And their certificates should be on display in their public showroom and/or offices.

Thanks, gmorris, for this opportunity!

SilverGate
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Old 02-10-2007, 07:38 AM   #40
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Can't ( but do) believe you guys are missing all these manuals. I received every manual , flyer, piece of paper related to every appliance or fixture in my airstream and I mean even tags that were suppose to be removed by the dealer during prep. They were all neatly in two black cardboard files with Airstream imbossed on the front and those were in an Airstream messenger bag.
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Old 02-10-2007, 08:10 AM   #41
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I agree that quality control would solve many if not most of new customers complaints. For me, if everything worked as advertised I would be very satisfied with a new airstream. My new 06' Classic has had bathroom leaks,a hot water heater that won't ignite and a front door that is so hard to close it knocked the overhead light fixture onto the floor and broke it. I've looked at other TT on the market and can't find one that is supposed to surpass the airstream for quality, and I can't find one out there that costs as much either!

I think it's time to step up to the plate and give the customer what they pay for.

Terry - On Air
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Old 02-10-2007, 10:17 AM   #42
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Thanks for all the input...thanks also for keeping most of it positive because I know it's hard at times...we all know QC is a big deal and like I have said before I can tell it is getting better...lot's of the units that we have sold recently have been very well made with no QC problems and that is what I can go by to tell things are getting better...

OK...any floorplan changes that you can think of that might need to be addressed???

Keep it streamin!

Gene
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