Reply
 
Thread Tools Search this Thread Display Modes
 
Old 02-09-2007, 11:39 AM   #15
Rivet Master
 
InsideOut's Avatar

 
1956 22' Safari
Vintage Kin Owner
Conifer/Evergreen , Colorado
Join Date: Feb 2002
Posts: 11,793
Images: 108
For starters:
  • safety checks for new owners
  • creative solutions modifying/fixing parts rather than just "replace with new"
  • grey tank retrofit (1973 & older trailers don't have them)
  • appreaciation of the vintage owner's desire to keep modernization "invisible"
Yes, alot of vintage owners are DIY'rs, but not always by choice...sometimes it's because they can't find anybody to do it for them. And you never know, they may become customers some day. Many vinatage owners have a second trailer...vintage trailers for some are like hot rods...you have them for the love of it - for what it is, not because you can't afford a new one. When I have more time in retirement, I will probably have a new one too...just not enough time to use two right now, and vintage is my first love. I'm sure I'm not alone ~

Our closest dealer is not vintage friendly...I will remember that when it comes time to buy that new one and seek out one that is - they are out there, just few and far between. Treat well now, we'll be back.

Shari
__________________

__________________
Vintage Airstream Club - Past President 2007/2008
WBCCI #1824 - DenCO Unit Past President (2005)
AIR #30 - Join Date: 2-25-2002

RMVAC | WBCCI DenCO Unit | Sisters on the Fly | Tin Can Tourists
BIRDY - our 1956 Safari | 1964 Serro Scotty
InsideOut is offline   Reply With Quote
Old 02-09-2007, 11:52 AM   #16
GStephens
 
GStephens's Avatar
 
1982 31' Limited
1953 25' Cruiser
Hamilton , Texas
Join Date: Apr 2004
Posts: 563
Images: 15
Shari has a good point. One of the reasons Airstream is successful is the fact that the number of Vintage trailers still on the road and in use help sell new units. Longevity is one of the qualities that sells the brand. Much is made about the percentage of Airstreams ever built that are still on the road. No other trailer out there is capable of the longevity of the Airstream. Given that fact, there should be more assistance from the factory in helping owners of Vintage units obtain needed parts or replacement alternatives in their efforts to keep these icons on the road.

We just finished the Texas State Vintage Rally. We had a tremendous turnout of potential customers for new units drive out from the Houston and surrounding areas to view the Vintage Units, but most who expressed an interest in purchasing a trailer where interested in new or late models because even they are aware that replacement parts for the older units are hard to come by. Often, it is just a knob or something of the sort that is needed, but just doesn't exist any more or it is that a replacement appliance can not be obtained which will fit the previous application. Some of what we need is now being produced to some extent by a few brave souls in the aftermarket arena such as Airstream nameplates for a few of the older trailers.

The biggest thing Airstream could do; however, is to quit using plywood for the sub flooring. Charge what you will, but engineer the floor of these trailers to be as lasting as the rest of the structure.

GStephens
__________________

__________________
GStephens is offline   Reply With Quote
Old 02-09-2007, 12:25 PM   #17
Rivet Master
 
InsideOut's Avatar

 
1956 22' Safari
Vintage Kin Owner
Conifer/Evergreen , Colorado
Join Date: Feb 2002
Posts: 11,793
Images: 108
I guess alot of the "parts support" needs to come from the top down - and we all know that is limited to aftermarket vendors - some of which are better than others. If Airstream doesn't support the vintage trailers with parts...how could we expect the dealers to?

What I am talking about is more of the PR, marketing and a more creative service approach. Rather than "just replace it" - like 99% of the disposable society we live in.

GS is right - vintage trailers are a HUGE public draw...it's free marketing for the company. How many times have we all heard "They still make those? Cool!"

The logical return on the free marketing is a little owner support ~

Shari
__________________
Vintage Airstream Club - Past President 2007/2008
WBCCI #1824 - DenCO Unit Past President (2005)
AIR #30 - Join Date: 2-25-2002

RMVAC | WBCCI DenCO Unit | Sisters on the Fly | Tin Can Tourists
BIRDY - our 1956 Safari | 1964 Serro Scotty
InsideOut is offline   Reply With Quote
Old 02-09-2007, 01:07 PM   #18
Rivet Master
Airstream Dealer
 
Airhog1's Avatar
 
1975 31' Sovereign
Searcy , Arkansas
Join Date: Jul 2005
Posts: 1,714
kevbo,

I have an application coming from the mothership and they are looking for you some housing in Jackson Center as we speak!!!

Gene
__________________
Airhog1 is offline   Reply With Quote
Old 02-09-2007, 01:08 PM   #19
Rivet Master
Airstream Dealer
 
Airhog1's Avatar
 
1975 31' Sovereign
Searcy , Arkansas
Join Date: Jul 2005
Posts: 1,714
Thanks Shari!!!
__________________
Airhog1 is offline   Reply With Quote
Old 02-09-2007, 02:04 PM   #20
Craftsman
Guest
 
Posts: n/a
How about prewire for a TV in the bedroom in a place where you could actually use it.. In my 2007 25' Classic the cable hook up and outlet is behind the table between the twin beds. Now common sense would tell you if I put a TV on the table between the two beds how would we watch it? I plan to mount a small flat screen to the hanging wardrobe but will have to route the wires all the way around one of the beds. I don't wish to be insulting but it just seems so stupid as to defy belief.If you stand in the bedroom doorway and look at the connections against the back wall behind the curtains and table ,didn't anyone think " now how is this suppose to work??
__________________
  Reply With Quote
Old 02-09-2007, 02:08 PM   #21
Rivet Master
 
flyfisher's Avatar
 
2004 30' Classic
Field and Stream , PA & MT
Join Date: Nov 2002
Posts: 819
I just returned home this afternoon from the PA Sports and Outdoor Show in Harrisburg, PA. Airstream's only dealer in the state of PA had a couple Base Camps on display, plus some literature on a couple other Airstream models.

Although I didn't get the name of the fellow from the dealerhip who was at the show, he told me that his dealership ordinarily only provided service on the Airstream models sold by the dealership. I was disappointd to hear that because the dealership that I bought my Airstream from in PA is no longer in business, but their service wasn't anything to write home about either.

So much has been said about the company's need to improve their quality. Airstream needs to improve the quality of their dealerships, including their service capabilities as well.

John
__________________
Flyfisher
flyfisher is offline   Reply With Quote
Old 02-09-2007, 02:19 PM   #22
Rivet Master
 
flyfisher's Avatar
 
2004 30' Classic
Field and Stream , PA & MT
Join Date: Nov 2002
Posts: 819
Quote:
Originally Posted by Craftsman
How about prewire for a TV in the bedroom in a place where you could actually use it.. In my 2007 25' Classic the cable hook up and outlet is behind the table between the twin beds. Now common sense would tell you if I put a TV on the table between the two beds how would we watch it? I plan to mount a small flat screen to the hanging wardrobe but will have to route the wires all the way around one of the beds. I don't wish to be insulting but it just seems so stupid as to defy belief.If you stand in the bedroom doorway and look at the connections against the back wall behind the curtains and table ,didn't anyone think " now how is this suppose to work??
Well, the cable hookup on our 2004 30' Classic (with the twin bed option) is in the back of the overhead closet at the foot of one of the beds. I suppose we could keep a TV inside the closet, open the door and stick our head in whenever we wanted to see it - assuming we didn't use the closet for storing clothes.

I guess Airstream made a product improvement in 2007 over the 2004 models.

John
__________________
Flyfisher
flyfisher is offline   Reply With Quote
Old 02-09-2007, 02:49 PM   #23
Rivet Master
 
juel's Avatar

 
1976 31' Sovereign
Currently Looking...
Chandler , Oklahoma
Join Date: Oct 2004
Posts: 1,770
Images: 24
I agree that the old Airstreams and Argosys may be one of the best advertisements the company can get, and it's free. Certainly not free for those of us trying to maintain these classics, but free for Airstream. I just went to pick up my 1978 Argosy from a small RV repair shop. The owner said he had 6 offers on it while it was sitting there. I am lucky to have found this guy in Stillwater, Oklahoma, since there is no dealer in this state and Camping World refuses to work on Airstreams. But small as his business is, he still had peple stopping in to see "The Twink" and marvel at how well it's held up for all these years. There is a lot of quality in these old trailers and it hurts to hear the new buyers write about the poor quality they are finding. It deminishes us all.
__________________
juel is offline   Reply With Quote
Old 02-09-2007, 03:06 PM   #24
Rivet Master
 
nilesrob's Avatar
 
Marietta , Georgia
Join Date: Oct 2005
Posts: 2,112
Images: 12
Automated (electric) main awnings.
__________________
Brad
The Slowsky's
2008 Airstream 27FB International Ocean Breeze
2014 Ford F250 King Ranch 4X4 w/6.7L Diesel, Hensley Hitch
WBCCI #1271

travelwiththeslowskys.com
nilesrob is offline   Reply With Quote
Old 02-09-2007, 05:15 PM   #25
Rivet Master
 
Condoluminum's Avatar
 
1988 25' Excella
Sunnyvale , California
Join Date: Jul 2003
Posts: 1,858
Images: 13
Send a message via AIM to Condoluminum
Thumbs up Great concept, Gene!

Gene-

Let me add my congratulations and appreciation that you'd take this on. It is probably going to correlate with better business for the dealership, or at least we hope so...

I'd echo Shari and other comments about Vintage and even "Pre-Owned" Airstreams, and encourage dealerships to have at least one Vintage Advocate on staff, and identified. I believe that internet and other changes in buying behaviors, including better sharing of information, will make it progressively more difficult for dealerships to make real attractive profits just by selling new Airstream units from inventory... Taking pre-owned's in trade and selling used can be more profitable than selling new..

In addition, an Airstream dealership should be an annuity in profitable service business, especially for those that do sheet metal repair and rebuilds. DON'T make the mistake of car and motorcycle dealerships (upon advice of Counsel..) and shut service doors to older models. Embrace them, get good at replacing water heaters and plumbing and tanks, and build a small database of supppliers, from manuals and vintage parts to upholstery to flooring and carpet.. Many folks here and more that remain silent would like to pay someone knowledgable and competent to do expensive refurbs on older Airstreams, and it could be good profitable and educational business for Airstream shop service techs, especially when work is a little slow. If necessary, create separate cost center and different overhead rates for shop to work with Vintage units, since you won't have the same warranty billing and parts inventory obligations for those efforts.

Finally, even confirmed "used" buyers are good reference customers, passionate about Airstreams and likey to encourage friends to get one and join the fun. They WILL recommend or bash a dealership, and I'd believe you're better off getting positive buzz from the folks in the area.. Even those of us who don't plan to buy a new Airstream in near future will keep shop going with bearing/brake services, appliance checkups and repairs, and gas/plumbing/tank servicing...

If a dealer's economics require them to pay the bills and cater to SOB brands, Toy Haulers and Motorhomes, that is OK, but keep a few people in Airstream shirts and focused on the brand, whether new or used. The word will spread quickly, and profits will result...

John McG
__________________
Condoluminum

In Theory, there's no difference between Theory and Practice, but in Practice, there is usually a difference...
Condoluminum is offline   Reply With Quote
Old 02-09-2007, 05:30 PM   #26
GStephens
 
GStephens's Avatar
 
1982 31' Limited
1953 25' Cruiser
Hamilton , Texas
Join Date: Apr 2004
Posts: 563
Images: 15
I think John McG is correct in his assumptions. Roger Williams Airstream in Weatherford has been quite attentive to my needs as an owner of an older Airstream willing and are able to professionally tackle most any problem given them from panel replacement to finding sources for hard to find or non existant parts. As a result, I've sent them at least four customers with new trailers to have disc brakes installed, custom made stainless doors and vent covers installed and interiors reconfigured. Perfectionistic accomplishment and a willingness to explore new avenues to effect a customer's needs results in people willing to drive great distances to a dealership. In the case of this dealership, the four I sent there drove over 200 miles. The last time I was there, Rich Lhur of Airstream Life had just left and there was a trailer there which had been brought in from Virginia for repairs. Developing new vendors and going the extra mile gets results. People are willing to pay for quality.
GStephens
__________________
GStephens is offline   Reply With Quote
Old 02-09-2007, 05:54 PM   #27
Aluminut
 
Silvertwinkie's Avatar
 
2004 25' Safari
. , Illinois
Join Date: Feb 2003
Posts: 10,334
I would say the QC issues by far are the most pressing IMHO. Showers for at least 3 model years that have the same tell tale leaks due to a lack of caulk. Trim pieces not installed correctly, leaks, etc.

Adding options like CCD/Classic windows

Having a longer warranty...3 years minimum. IMHO, a premium brand should stand head and shoulders above and in the warranty dept too.

Getting a more consistant dealer exp. Currently there is a wide difference among the dealers. There should be more McDonald's type feels than less, meaning a Big Mac in CA is the same as Big Mac in NYC and all points in between.
__________________
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 11/91
Silvertwinkie is offline   Reply With Quote
Old 02-09-2007, 06:01 PM   #28
Rivet Master
Airstream Dealer
 
Airhog1's Avatar
 
1975 31' Sovereign
Searcy , Arkansas
Join Date: Jul 2005
Posts: 1,714
I just returned home this afternoon from the PA Sports and Outdoor Show in Harrisburg, PA. Airstream's only dealer in the state of PA had a couple Base Camps on display, plus some literature on a couple other Airstream models.

Although I didn't get the name of the fellow from the dealerhip who was at the show, he told me that his dealership ordinarily only provided service on the Airstream models sold by the dealership. I was disappointd to hear that because the dealership that I bought my Airstream from in PA is no longer in business, but their service wasn't anything to write home about either.

So much has been said about the company's need to improve their quality. Airstream needs to improve the quality of their dealerships, including their service capabilities as well.

John


John,

Thanks for the input...I know besides us, several other dealers that will service anyone's unit...however, there are some out there that will not do service work on another dealers unit which I think is absurd...I do know however, that the dealer in PA has serviced 2 30 Land Yacht's that I sold to a company in PA without any problem...the differnce may be that I have worked with that dealership before on other things such as selling them a unit that they sold out of my inventory. If the dealers would work better together I think it would be a plus for everyone involved...

By the way, I am at an RV show this weekend with my Airstream Inc. rep and I am showing him your ideas and responses...

Keep them coming...just to let you guys and gals know, there are some improvements coming as far as on the tech. end of things...Ipod inputs and such...

You voices will be heard and I have already gotten some great ideas from you all that we will be implementing at our dealership when I return on Monday.

Gene
__________________

__________________
Airhog1 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Awning Lights - Ideas NSMITH Link Archive 16 12-30-2002 04:08 PM
Dealer Invoice kzener40 General Motorhome Topics 0 11-14-2002 09:06 AM
South Carolina Trip Ideas rdm Our Community 4 10-17-2002 10:17 AM
Looking for ideas on a sofabed for my Safari Scotti General Interior Topics 0 09-03-2002 02:45 PM
Ideas, suggestions, needs? ALANSD Forum Admin, News and Member Account Info 5 06-22-2002 10:21 PM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 07:23 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.