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Old 04-24-2007, 06:03 PM   #169
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Gene
I think they need to move the light switch in the 28' Safari SE/LS rear bedroom. Everytime you go around the bed you either turn off or on.
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Old 04-28-2007, 11:41 AM   #170
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Thanks for the idea Jim...

Update...A/S has changed the white plastic light in the Safari to a clear lense...looks much cleaner and very nice.

G
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Old 06-02-2007, 04:46 PM   #171
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I'm leaving Wednesday for the 07 dealer meetings...I will give you all a report when I get back...let me know if you have any last minute ideas.

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Old 06-02-2007, 05:26 PM   #172
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When I'm at a slight incline the fridge door will open wide and turn on the shower light every time in my 25' FB SE. Ver-r-ry minor.

And -- I feel there should be an interior shutoff (with a drainback if possible?) for the outside showers so one can travel in cold conditions with the furnace on and not risk the outside shower freezing up.
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Old 06-02-2007, 06:44 PM   #173
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have fun g!

it is a can of worms (filiforms) but you might ask about the corrosion/finish issues that are being posted here.

many folks have it.

a/s is not currently/openly acknowledging it.

at the very least there should be several factory/dealer approved methods for dealing with it.

we know about adding beltline trim,

but removal and coating other areas should be addressed in a "how to" and the exact supplies listed...

if not provided.

the approach really should go beyond 'scrape with a credit card and apply clear nail polish'...

thanks gene'o and what happens in vegas stays in vegas....

but i would like to know what other dealers think of this issue and how a/s sales might be affected going forward.

also how better preventing of this can be addressed in future models/lines/years....and so on.

cheers
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Old 06-02-2007, 07:04 PM   #174
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Dealer Meeting 2007

gmorris
I was involved in a conversation last week at work that applies here.
A very good friend of mine was born and raised in West Virginia. His father had owned Chevrolets and he had owned Chevrolets. He now has a Nisson and a Honda (the kid that is home also has Honda).
Back in 86 his 79 Chevrolet developed a hard miss. Turned out it was a bad camshaft. Both lobes on two cylinders were round.
GM requested he go the Better Business Bureau and sign up for arbitration. He did, he lost.
GM had having camshaft problems for a couple of decades by that time, but they blew him off. They not only lost him but his children as well.
He has trouble with his Nisson (he is not the original owner), he takes it to the dealer and is greated warmly and so far the only gripes had been covered by recalls, even when the repairs were not made by the dealer but were the subject of a recall, he received a check for the amount of the repair bill submitted with an appoligy for him having trouble with their product.
Honda, I found out guarantees all federally required safety equipment from failure (not caused by auto accident) 100%, and I got an appology that my seat belt broke.
The Oldsmobile dealer just gave me a price for a non-matching seatbelt and quoted me a price for installing it.
Where am I going with this?
1. Customer relations is a cost of doing business. Get over it. You sell a good, stand behind it. Don't treat the person who bought your good three years ago like a lepper especially when your warranty is still in effect.
2. Be willing to eat a few units along the way. S___ happens. Some units will be trouble prone their entire life. Buy then back, appoliogize for the trouble and aggavation they have caused and give the customer what he wants, a durable servicable good that stand up to its reputation. Don't be pompus, see where it's gotten Ford and GM. Buy back totals. Prevent them from ending up as a never ending thread here. Nisson bought back the first few years of the Z car because of a severe frame rust problem, even from junk yards just to prevent them from being put back on the road.
3. Have a competent complaint receiver who speaks ENGLISH with people skills work with complaintents not someone who lost the toss or was low man on the totempole. This quality is more of a persons personality and cannot be learned.
Thats my two cents worth.
Oh and my next car will probally have a foreign name tag on it.
Why?
Because the big three still don't have a clue.

Beginner
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Old 06-02-2007, 09:18 PM   #175
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Okay, I haven't read every word of this loooong thread, so my apologies if this has been addressed.

It would be useful if Airstream provided easier audio/video & TV access (and storage?) OUTSIDE the trailer, near the awning. It's pretty common to set up a TV outside in this manner (think football tailgating)...but it seems people are forced to do so in the aftermarket. They often just stretch TV cables out the door in an inelegant and unattractive solution. There's got to be a better way.
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Old 06-02-2007, 09:36 PM   #176
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Quote:
Originally Posted by gmorris
I am with Airstream of Arkansas in Searcy, AR...I thought it would be good to get some fresh ideas for improvements to take to the dealer meetings coming up in June of 07...I was on the dealer council last year and Airstream Inc. really listened to what we had to say, and acted on some of our suggestions. So I just thought I would open it up to you guys and gals over the next few months to pitch in some of your ideas...after all, you are in these units using them most everyday.

Let's try to keep it positive as the Mothership seems to respond to that better.

Like I have said before..."Bend my ear...just don't break it off!!!"

Here we go!

Gene
1.Better qualitycounter tops on Safari. Edges are very rough and sharp.
2.New manuals.
3. More exterior storage.
4.Winterization system
5. Improve latch on shoer door
6. Eliminate and move window at the head of the bed (FB,SE)
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Old 06-02-2007, 09:53 PM   #177
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Quote:
Originally Posted by woodedareas
1.Better qualitycounter tops on Safari. Edges are very rough and sharp.
2.New manuals.
3. More exterior storage.
4.Winterization system
5. Improve latch on shoer door
6. Eliminate and move window at the head of the bed (FB,SE)
1. The edges of the lightweight thin laminates used are sharp. It takes a bit of a sanding block by the 1st owner to make better.
2. Manuals -- piecemeal. So many component brochures are of widely variable size. I'm sure a lot of them have online manuals that could allow more uniform presentation on printout.
3. 25' FB SE storage is great on twins. Give up trying to have the skimpy front walkaround on queens and add storage right behind the LP tank on queens.
4. Winterization -- I agree. The very low cost bypass valve would be easy and very inexpensive to install. This would facilitate owners doing their own winterize -- though must be careful to do it right!
5. Yes, it works...
6. wooded? I suspect you mean the small streetside window with queen 25' FB SE Airstreams. Why eliminate? Please explain. The front roadside window is larger to conform to requirements for an egress window. I still wouldn't do away with the streetside window. I do have the twin bed arrangement and that is different from the queen.
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Old 06-03-2007, 12:20 AM   #178
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I think it would be nice if the smoke detector wasn't so close (on the ceiling) to the oven), making it go off every time we cook. We end up taking it off when we're making meals. Or maybe it's just our cooking....
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Old 06-03-2007, 12:23 AM   #179
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What happened to the original Midnight Sun fabric? We were already to move up to the 25', but when I saw the new fabric which (to me), looked/looks kind of cheesy, I said, Nah, we'll wait...."
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Old 06-03-2007, 05:36 AM   #180
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It seems Airstreamer ACTUALLY read manuals!

The only real concern I have is the amount of metal debris in my trailer left over from drilling all those holes for the rivets. I had to vacuum every nook and cranny and after the first trip a whole bunch more shook out. They are not so pleasant when they get in your clothes. So mabe they can add better cleanup DURING construction.

I also think it should be possible to have all water lines pitched towards a low point drain to make winterizing easier. That should eliminate the need to blow out the lines.
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Old 06-05-2007, 07:47 AM   #181
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As a fleet manager for 30 years and an Airstream wanna be owner I am very much interested in quality control and customer service. Customer service to most corporations just means get a pleasant voice on the phone or at the counter and make the customer feel good. Then do as little as possible to correct the customers complaint. I Know...I been there. Lips service make people feel like they are getting something done. I have crawled over, under, around and threw Airstreams over the last two years. I have ask for information about wireing and plumbing from dealers so I can learn how to fix problems on my own as I have always taken care of everything I have owned except for warrenty issues. I can't seem to get details about these issues from AS or dealers. When you run a fine tooth comb threw an Airstream and compare them to other manufactures they are middle of the road at best when it comes to fit finish and detail. The factory is living on a reputation that Airstreams last forever,,,they last forever because people spend large somes of money on them to make it happen. There are more NEW airstream owners spending time or repairs of NEW Airsteams then I can belive. One dealer I talked with quit selling AS because it was taking us all his shop time getting new AS reading for deliver to customers...and warrenty work was killing him. He sells only two other brands of RV and He told me even tho AS is only about 10 percent of total units sold they spent 75 percent of shop time on them. I want an AS bad....for the same reasons others here own them or want one. Does Airstream care....??? They seem to give lip service and go right on buiding the same sloppy detailed construction. Everyone I talking to on the road that owns and AS either has it for sales or tells me they are overpriced and I should look else where. HONESTYLY....I have given up on AS...I like the idea behind them I just can't spend that kind of money for anitquated design and sloppy details in a RV that leaks for than any other on the road. I have heard many on here say....THEY ALL LEAK. I have had a camper for 10 years....and it NEVER leaked a drop.

GMORRIS....Somehow AS needs to understand that corrosion is not normal in a new AS. And there are things mentioned here that would not break the bank in redisign but make AS a far superiour product as they claim to be but simply are not. They are being sold on reputation and smoke and mirrors. Sorry for the rant...but I have wanted an AS as a retirement vehicle for many years and find owners telling me to look else where I am sorely disappointed.
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Old 09-24-2007, 10:21 PM   #182
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Kitchen Skylight...

in my 2005 Vintage CCD International the Kitchen Skylight Leaks... not a little, but buckets; and whoever said the mother ship doesn't use clear silcone is not looking with there glasses in place...

i'm the original owner of the unit, and i'll admit we've had no rain to speak off for the 18 months or so i've owned the rig here in southern california... well that changed this weekend.

i'm preparing for the ABQ Balloon Fiesta Rally and saturday morning after a rainstorm dumped about 2" of water, i had an equal amount on my 'dream stream floor...

reason: the kitchen skylight when installed at the factory, had the attachment screws "over driven". meaning that the screws cracked the poly plastic skylight at each and every point of attachment from over tightning of the fastners. i had two inch cracks eminating from each fastner.

if your an owner w/ this option, i'd check this condition str8 away. the factory was very carefull w/ caulking, but missed about a four inch section, and thus, water freely flowed through.

i removed the interior skylight shade, the interior trim pc, recaulked from below, and them went above to the roof, and caulked all the cracks and recaulked the fastners, until i can have the skylight removed and replaced after the rally.

see pictures below.

kevin
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