Hey and it's not just these dealers. It also is some of the factory authorized folks as well.
Case in point:
Q: "Where is the fire extinguisher?"
A: "It doesn't come with one."
Called Airstream as this appeared strange. It turns out it is an RVIA code to have a fire extinguisher in the coach. The factory sent me one.
Q:"Where is the Airstream floor mat?"
A:"It doesn't come with one."
Q:"Really? It shows it in this list I have off the Airstream website and it is in all the pictures."
A: "No, it doesn't come with one."
The factory also sent me the entry mat.
Q: "The sales brochure says it has an 18gal black tank, the web says 8 gallons and the window sticker says 8 gallons. What is the correct answer?"
A: "It has an 8 gallon tank."
Q: "Are you sure?
A: "Yes, I called the factory."
I called the factory and they told me that the change was made earlier and that it had an 18gal black tank.
Q: "Where is the water tank and pump?"
A: " Under the rear Bambi bed."
The reality is that both the tank and the pump on the dinette 19' Bambis are on the roadside dinette seat.
Q: "The fridge fan on the coil appears to be broken."
A: "Oh, that's nothing, I'll pop the blade back on."
The fan never worked for the 10 months I owned the coach.
Q: "The seat cushions seem a bit warn as this was a show model, would you be willing to replace the seats cusions?"
A: "Yes."
The dealer in fact sent seat cushion covers, and that was great, however the cushions themselves were kind of beat(sqashed) on the ends you can view them here:
http://www.motorhomestraveltrailers....rch.asp?vn=air
Click on the used '03 19' Bambi
Q: "On sales tax, are you collecting the county tax too and sending it on?"
A: "This is the total price. There should be no other costs involoved outside of renewing you tags. We've rolled everything into the loan outside of your downpayment."
The reality was that the costs were not included as I had thought and the county I live in hit me up for a bit over a grand.
When it came time to look for the new Safari, I shopped around which I feel is any consumer's right. This guy got kind of pissy about it. He started the used car sales stuff about how places that low ball wouldn't be around much longer an that his service department takes care of his customers first (even though his service department is small and not very customer focused).
Oh and by the way, this is the same dealer that had a 16' CCD on his lot. A forum member locally went down there to take a look at it. He happened to also write down the VIN number. The same person went to the local RV show the dealer was at several months later.
The person asked, "is this the same CCD that I saw when I was down at your place?"
"No! We've sold many of these since then."
So he again wrote down the VIN number of the unit at the show and when he got home, the VINs as you might have guessed were identical.
I'll admit that Ken's sounds worse, however, it's not totally limited to a few select dealers...the factory authorized folks can be bad too.