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Old 04-03-2006, 08:19 PM   #29
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That's why I chose to be a dealer for Zip-Dee. They stand behind their products. But then, it has been my experience that Carefree does also!

Lew Farber...ABYC Certified Master Marine Electrician...RVIA Certified Master Tech ...AM Solar Authorized Installation Center...AIRSTREAM Solar & Electrical Specialist...Micro Air 'Easy Start' Sales and Installations
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Old 04-03-2006, 10:25 PM   #30
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Broken arm

We have a broken arm (it fell off!) on our 2004 Zipdee. Who should I call, Airstream or Zipdee? Any recommendations? Tom

Tom and Frank
Evanston, Illinois
2004 Safari 28 ft Slideout "Lucy" 4 HI CAMP
2004 Ford Excursion 6.0 PSD PWRSTRK,
and Brittany, the Nova Scotia Duck Tolling Retriever
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Old 04-03-2006, 10:31 PM   #31
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Originally Posted by PWRSTRK
We have a broken arm (it fell off!) on our 2004 Zipdee. Who should I call, Airstream or Zipdee? Any recommendations? Tom
Call Zipdee!
Good news for you, they are located down the block (25 miles) from you in Elk Grove Village, IL.


Wally Byam Airstream Club 7513
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Old 04-03-2006, 10:36 PM   #32
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. , Illinois
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Zip Dee is right down the street from us in Elk Grove Village.

Doesn't get any better than that!

Oops...that's already been posted.
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 11/91
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Old 04-04-2006, 12:05 AM   #33
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Triangulation is working!

Eric -

Slowly getting a bead on your location. Another clue - 'Elk grove village', ' ZipDee around the corner', '5 minutes away'.... Mr Watson, if you please...

Just funning!

Always enjoy your posts. Always good reading - especially when I get closer to figurin' out where you post from.... Too much time on my hands huh?


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Old 04-04-2006, 07:45 AM   #34
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Thank you, Lew Farber, for the reply, I can see how that works now. But can I leave the awning "feet" attached to the trailer and just pull the awning up into place? That way would be a lot easier. Thanks again. Jac
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Old 04-04-2006, 08:13 AM   #35
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Originally Posted by JaceBeck
Final word. A&E has shipped all new hardware and a replacement rolller tube at no charge. Absolutely great to work with, no questions asked, just how can we take care of the problem and keep you satisfied. Really exceptional service.
I have had this same experience with A&E but after the third time in one season it became bore to stand in the dealer's lot while they replaced everything. I tried the awning yesterday and it will not open, time for new arms again. Fortunately I talked with the rep at a show and he said he would have an extra set sent to the dealer just in case. He also stated that he wished A&E never got involved with Airstream. I put a Carefree on my Tradewind and just loved it. It was easy to operate and never gave me a problem. It was from this same dealer Roskopfs in Milwaukee and they always stand behind what they sell.
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Old 04-25-2006, 12:11 PM   #36
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A&E Woes

Just read all the posts on this thread. I've got a '99 25' Safari with the A&E awning. My rear lower 'foot' is bending and the front looks like it will start next. Last weekend the upper rafter bracket broke and at first I thought, at 7 years old, no problem. WRONG! Dometic, A&E and even AS don't have ANY parts for this piece of junk. At this point, my only option is to remove the entire awning from the trailer before any hardware fails and damage to the coach occurs. Anybody removed their awning? How difficult is it, it looks pretty straightforward - take the hardware off, then slide it out of the rail. Am I missing something? Thanks for any replies!
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Old 04-25-2006, 02:36 PM   #37
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My 97 has the A&E as well. Haven't had any problems except the locks don't work. Feet seem to be fine.

However, if there is one thing I'll take away from this thread, it is to save my money so I can afford a zip dee when the time comes.

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Old 04-25-2006, 02:54 PM   #38
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I hear ya!

Ditto on the Zip Dee. I removed the A&E - did not want to have another part break while on the road and possibly damage the coach. I actually removed, re-riveted, resealed and cleaned up in about an hour. Pretty easy job. Hope I can put the Zip Dee on as easily when I finally am able to afford one as a replacement. I'll miss having an awning a lot but not the worry of a part failure. The rear foot on mine was ready to completely shear off. Thank goodness it didn't happen while we were towing.
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Old 04-25-2006, 02:56 PM   #39
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Makes me feel a bit better about the dometic stuck to the side of my coach

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(The artist formerly known as General Disarray)

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Old 04-25-2006, 05:31 PM   #40
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Originally Posted by Gen Disarray
Makes me feel a bit better about the dometic stuck to the side of my coach
I assume this is tongue in cheek I have Carefree on mine and they aren't any better on the the service end. I am still trying to figure out which PO decided to ditch the orginal Zip Dee's for the Crappee awnings. Unfortunately Zip Dee seems to be the only one that has really produced a long lived awning for the Airstream. Eventually I will return my unit to the ZippDees but it is a ways off.


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