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Old 09-21-2015, 04:08 AM   #1
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Mountain Home , Arkansas
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Very upset

We set up our NEW 2014 FC for the firs time yesterday. When we hooked up the municipal water the faucets in the lavatory and kitchen leaked badly around the ball on the Moen units. The owners manual said to see the Moen literature in the owners packet but there was none. This Is then first time that our FC has been used since we bought it new from Reliable RV in Springfield MO. the only times that it has been towed except to bring it home and two other trips to the dealer for recall notices. It is between 3 and 4 hours to the dealer and cost time and gas to make these trips. I think that Airstream should be responsible for getting my water system fixed and fast at that. No water=No potty. We plan on using our FC for longtime stays on our country acreage and right now we can't.


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Old 09-21-2015, 04:32 AM   #2
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Chestfield , Kent
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I am assuming you are using a water pressure regulator to bring the facuet pressure down to the working range of the fixtures?

Camco Brass Water Regulator -

They screw on to the faucet before the filter/hose.

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Old 09-21-2015, 05:17 AM   #3
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Normal , Illinois
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Good thinking.

Water pressure might be your problem.

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Old 09-21-2015, 05:23 AM   #4
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OK I'm now confused.

Doesn't the trailer have a built-in water pressure regulator on it for the city water connection?

(not saying this isn't the problem, but I am assuming that I don't need an external pressure regulator because the trailer already has one. Is this not correct?)

If you add to the freshwater holding tank, and disconnect the city water, is the same problem present?

Do the shower and toilet appear to be working OK? What about outside shower?

Is the leak happening on both hot and cold water?

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Old 09-21-2015, 05:29 AM   #5
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2016 27' Flying Cloud
Overland Park , Kansas
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Your airstream already has a water pressure regulator at the city water inlet. The regulator doesn't protect your drinking water hose, but it does protect the airstream from high water pressure. I think the faucets were not installed correctly. It might be cheaper and or easier to have it repaired where you live, even if airstream won't pay.

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Old 09-21-2015, 05:31 AM   #6
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1993 21' Sovereign
Colfax , North Carolina
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If the trailer sat on the lot, unwinterized, through last Winter, the faucets could have been damaged from freezing water.
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Old 09-21-2015, 05:32 AM   #7
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Sorry for the confusion....

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Old 09-21-2015, 07:22 AM   #8
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Weatherford , Texas
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Moen repair parts and instructions to install them are available at almost any hardware or home improvement store. Also, Moen customer service has helped me over the 'phone on several occasions with faucets in our house.

Hope you can get a quick repair and enjoy your new Airstream.

A complaint to the factory is definitely in order, but it might not be the quickest way to a functioning system.
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Old 09-21-2015, 07:23 AM   #9
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Are you getting the same faucet leakage when the system is operating on the internal water pump? This will tell you if it is a pressure from city water problem.

If you still get the same leakage with the fresh water pump, I would first try replacing the cartridges in the Moen faucets.

SuEllyn & Brian McCabe
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2015 FC 25' FB (Lucy) with HAHA
2005 Suburban 2500 Quadrasteer (Olivia) & 2018 Silverado 2500 (Lillian)
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Old 09-22-2015, 05:50 AM   #10
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Is there a shut-off valve for the faucets?

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Old 09-22-2015, 11:34 AM   #11
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I would call the Mothership. They can easily direct you for a resolution. They may even send you the parts under warranty!
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Old 09-22-2015, 12:23 PM   #12
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An Opportunity Knocks

If you have the idea that you can leave a piece of equipment alone for almost a 2 year period, then show up & expect it to work perfectly, just because "It's new", you're expectations are far better than the equipment you purchased. No piece of equipment that I know of, is going to sit for that duration of time w/o maintenance, and work like you just took it out of the box.

Quit whining about the situation, and take this as a golden opportunity to learn something about the inner workings of that beautiful trailer you bought.

Does it leak when you are not plugged into city water?
Your trailer DOES have a pressure regulator. It is most likely dryrotted seals, and they are EASILY replaced.
Loosen the top of the water spicket & inspect the rubber seals? Are they moist or dryrotted & cracked. 2 hours is a long way to drive to see a dealer, but it seems to me like you would be much better of by learning about how/why this is happening, than complaining to AS about. Routine maintenance is always due. You can't expect something to not fail just because you haven't used it.
Get comfortable with it's inner workings, and you'll be a much happier camper when you DON'T have the assistance of an AS dealer to help you.
Good luck, and please post your findings so WE CAN HELP YOU. That's what this board is all about.
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Old 09-22-2015, 12:40 PM   #13
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Virginia Beach , Virginia
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Some of us are mechanically inclined, others less so. I tend to be handy and have a good trouble shooting techniques, however I am also older, getting a bit arthritic in the hands and I CAN afford to pay someone else to do maintenance chores that are difficult, dirty or likely to turn into one of those those chores that takes ME into 5 trips to the hardware store and three days without being able to flush it!

I remember acutely being a newbie here - and I greatly appreciated being treated gently by the experienced RV'ers who must have been amused OR irritated by my lack of experience and dumb assumptions. A newbie CAN get a big sense of accomplishment by doing something as simple as putting a new seal in the sewer cap if it's something she/he has never done before. But pictures and simply KIND instruction are what makes someone like me develop what I now call "delusions of adequacy". Just remember:
  1. We are all ignorant, just on different subjects!
  2. A generous heart costs you nothing, and what it gives you is priceless.
Today is a gift, that's why they call it the present.
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Old 09-22-2015, 12:50 PM   #14
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1994 30' Excella
alexandria , Kentucky
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If your not mechanically inclined to fix it yourself maybe Airstream can pay a local plumber to fix this under warranty.
If you want to learn look up a few Youtube video's on Moen faucets. I have always found Moen to be easy to fix.
When you own an RV a person really benefits when you can figure out things yourself.

Steve, Christy, Anna and Phoebe (Border Collie)
1994 Classic 30'11" Excella - rear twin
2009 Dodge 2500, 6 Speed Auto, CTD, Quad Cab, Short Bed
Hensley with adjustable stinger
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