Thread Tools Search this Thread Display Modes
Old 09-21-2015, 04:08 AM   #1
1 Rivet Member
Currently Looking...
Mountain Home , Arkansas
Join Date: Mar 2014
Posts: 15
Very upset

We set up our NEW 2014 FC for the firs time yesterday. When we hooked up the municipal water the faucets in the lavatory and kitchen leaked badly around the ball on the Moen units. The owners manual said to see the Moen literature in the owners packet but there was none. This Is then first time that our FC has been used since we bought it new from Reliable RV in Springfield MO. the only times that it has been towed except to bring it home and two other trips to the dealer for recall notices. It is between 3 and 4 hours to the dealer and cost time and gas to make these trips. I think that Airstream should be responsible for getting my water system fixed and fast at that. No water=No potty. We plan on using our FC for longtime stays on our country acreage and right now we can't.


Flyflicker is offline   Reply With Quote
Old 09-21-2015, 04:32 AM   #2
Keen amature
martin300662's Avatar

1975 20' Argosy 20
Manston , Kent
Join Date: Mar 2014
Posts: 1,600
I am assuming you are using a water pressure regulator to bring the facuet pressure down to the working range of the fixtures?

Camco Brass Water Regulator -

They screw on to the faucet before the filter/hose.

martin300662 is online now   Reply With Quote
Old 09-21-2015, 05:17 AM   #3
Site Team
Lily&Me's Avatar

2006 22' Interstate
Normal , Illinois
Join Date: Jan 2009
Posts: 10,793
Good thinking.

Water pressure might be your problem.

🏡 🚐 Cherish and appreciate those you love. This moment could be your last.🌹🐚❤️
Lily&Me is online now   Reply With Quote
Old 09-21-2015, 05:23 AM   #4
Rivet Master
Piggy Bank's Avatar
2015 22' FB Sport
Kansas City , Missouri
Join Date: Apr 2014
Posts: 710
OK I'm now confused.

Doesn't the trailer have a built-in water pressure regulator on it for the city water connection?

(not saying this isn't the problem, but I am assuming that I don't need an external pressure regulator because the trailer already has one. Is this not correct?)

If you add to the freshwater holding tank, and disconnect the city water, is the same problem present?

Do the shower and toilet appear to be working OK? What about outside shower?

Is the leak happening on both hot and cold water?

Piggy Bank
Piggy Bank is offline   Reply With Quote
Old 09-21-2015, 05:29 AM   #5
3 Rivet Member
Hiho Silver's Avatar
2016 27' Flying Cloud
Overland Park , Kansas
Join Date: Mar 2013
Posts: 210
Your airstream already has a water pressure regulator at the city water inlet. The regulator doesn't protect your drinking water hose, but it does protect the airstream from high water pressure. I think the faucets were not installed correctly. It might be cheaper and or easier to have it repaired where you live, even if airstream won't pay.

Sent from my iPhone using Airstream Forums
Hiho Silver is offline   Reply With Quote
Old 09-21-2015, 05:31 AM   #6
Well Preserved

1974 31' Sovereign
1993 21' Sovereign
Colfax , North Carolina
Join Date: Jun 2003
Posts: 19,579
If the trailer sat on the lot, unwinterized, through last Winter, the faucets could have been damaged from freezing water.
Meddle not in the affairs of dragons, for you are crunchy, and taste good with ketchup.
overlander63 is offline   Reply With Quote
Old 09-21-2015, 05:32 AM   #7
Site Team
Lily&Me's Avatar

2006 22' Interstate
Normal , Illinois
Join Date: Jan 2009
Posts: 10,793
Sorry for the confusion....

🏡 🚐 Cherish and appreciate those you love. This moment could be your last.🌹🐚❤️
Lily&Me is online now   Reply With Quote
Old 09-21-2015, 07:22 AM   #8
Rivet Master
mimiandrews's Avatar
1966 22' Safari
Weatherford , Texas
Join Date: Jun 2008
Posts: 1,146
Moen repair parts and instructions to install them are available at almost any hardware or home improvement store. Also, Moen customer service has helped me over the 'phone on several occasions with faucets in our house.

Hope you can get a quick repair and enjoy your new Airstream.

A complaint to the factory is definitely in order, but it might not be the quickest way to a functioning system.
mimiandrews is offline   Reply With Quote
Old 09-21-2015, 07:23 AM   #9
moosetags's Avatar

2015 25' FB Flying Cloud
2012 23' FB Flying Cloud
2005 25' Safari
Santa Rosa Beach , Florida
Join Date: Jul 2006
Posts: 10,382
Images: 5
Are you getting the same faucet leakage when the system is operating on the internal water pump? This will tell you if it is a pressure from city water problem.

If you still get the same leakage with the fresh water pump, I would first try replacing the cartridges in the Moen faucets.

SuEllyn & Brian McCabe
WBCCI #3628 -- AIR #14872 -- TAC #FL-7
2015 FC 25' FB (Lucy) with HAHA
2005 Suburban 2500 Quadrasteer (Olivia) & 2011 Silverado 3500 (Fred) with Outfitter Truck Camper (Ethel)
moosetags is online now   Reply With Quote
Old 09-22-2015, 05:50 AM   #10
1 Rivet Member
Currently Looking...
Mountain Home , Arkansas
Join Date: Mar 2014
Posts: 15
Is there a shut-off valve for the faucets?

Flyflicker is offline   Reply With Quote
Old 09-22-2015, 11:34 AM   #11
Rivet Master
cwf's Avatar

1999 34' Excella
Currently Looking...
Round Rock , Texas
Join Date: Feb 2013
Posts: 5,472
Images: 2
I would call the Mothership. They can easily direct you for a resolution. They may even send you the parts under warranty!
Peace and Blessings..
WBCCI# 30676
cwf is offline   Reply With Quote
Old 09-22-2015, 12:23 PM   #12
4 Rivet Member
Currently Looking...
z , North Carolina
Join Date: Oct 2014
Posts: 262
Images: 7
An Opportunity Knocks

If you have the idea that you can leave a piece of equipment alone for almost a 2 year period, then show up & expect it to work perfectly, just because "It's new", you're expectations are far better than the equipment you purchased. No piece of equipment that I know of, is going to sit for that duration of time w/o maintenance, and work like you just took it out of the box.

Quit whining about the situation, and take this as a golden opportunity to learn something about the inner workings of that beautiful trailer you bought.

Does it leak when you are not plugged into city water?
Your trailer DOES have a pressure regulator. It is most likely dryrotted seals, and they are EASILY replaced.
Loosen the top of the water spicket & inspect the rubber seals? Are they moist or dryrotted & cracked. 2 hours is a long way to drive to see a dealer, but it seems to me like you would be much better of by learning about how/why this is happening, than complaining to AS about. Routine maintenance is always due. You can't expect something to not fail just because you haven't used it.
Get comfortable with it's inner workings, and you'll be a much happier camper when you DON'T have the assistance of an AS dealer to help you.
Good luck, and please post your findings so WE CAN HELP YOU. That's what this board is all about.
FishinHatteras is offline   Reply With Quote
Old 09-22-2015, 12:40 PM   #13
Rivet Master
Foiled Again's Avatar

2012 25' FB Eddie Bauer
Vintage Kin Owner
Virginia Beach , Virginia
Join Date: Sep 2004
Posts: 5,678

Some of us are mechanically inclined, others less so. I tend to be handy and have a good trouble shooting techniques, however I am also older, getting a bit arthritic in the hands and I CAN afford to pay someone else to do maintenance chores that are difficult, dirty or likely to turn into one of those those chores that takes ME into 5 trips to the hardware store and three days without being able to flush it!

I remember acutely being a newbie here - and I greatly appreciated being treated gently by the experienced RV'ers who must have been amused OR irritated by my lack of experience and dumb assumptions. A newbie CAN get a big sense of accomplishment by doing something as simple as putting a new seal in the sewer cap if it's something she/he has never done before. But pictures and simply KIND instruction are what makes someone like me develop what I now call "delusions of adequacy". Just remember:
  1. We are all ignorant, just on different subjects!
  2. A generous heart costs you nothing, and what it gives you is priceless.
Today is a gift, that's why they call it the present.
Foiled Again is offline   Reply With Quote
Old 09-22-2015, 12:50 PM   #14
Rivet Master
crispyboy's Avatar
1994 30' Excella
alexandria , Kentucky
Join Date: Aug 2004
Posts: 1,455
Images: 3
If your not mechanically inclined to fix it yourself maybe Airstream can pay a local plumber to fix this under warranty.
If you want to learn look up a few Youtube video's on Moen faucets. I have always found Moen to be easy to fix.
When you own an RV a person really benefits when you can figure out things yourself.

Steve, Christy, Anna and Scout (Border Collie)

1994 30'11" Excella - rear twin
2009 Dodge 2500, 6 Speed Auto, CTD, Quad Cab, Short Bed
Hensley with adjustable stinger

WBCCI # 3072
AIR # 6035
crispyboy is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Upset with Camping World. Would you be? nick6930 General Repair Forum 84 09-01-2011 07:21 PM
P&S trailer clearcoating feedback, happy or upset wishsilver Clearcoat, Exterior Paint & Trim 45 01-23-2011 06:10 PM
Squarestream 5th wheel - all aluminum! very,very rare! wanderer1 All Squarestream Trailers 20 01-07-2008 08:10 AM
very old and very new horsefoot Member Introductions 4 10-02-2007 07:43 PM

Virginia Campgrounds

Reviews provided by

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 11:18 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.