Have you looked in the center,where the water lines enter,should be a big nut there holding faucet on.As far as getting the screw out ,if it keeps turning then there is a plastic piece broken under the cap that should prevent it from turning.Only option is break away the piece the screw is holding ,then hold stem with needle nose and take out screw.Moen warranty #1-800-289-6636 they should send you all parts you need,except maybe the puller,you can usuallly get that as a borrow tool at Ace Hardware, after leaving a deposit. Dave
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