Quote:
Originally Posted by overlander63
...I chatted with one of the employees at the Apple store in Rancho Cucamonga California, and he emphatically stateed opening the laptop would void the warranty...
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dunno bout that guy terry...
but i have opened the case on several to upgrade the hard drive while under warranty.
then had screen or wifi or fan or dvd failures that were handled under warranty.
no place in the wording of the 1 year OR 3 year warranty does it expressly suggest properly done upgrades void the warranty.
there are 3 issues...
1. break or mangle something while doing the upgrade and u won't have coverage for THAT PART.
2. the apple store and techs CANNOT do these upgrades. they can only do LIKE parts for replacement.
in fact they aren't even supposed to ANSWER the question....
3. out of bounds mods like overclocking, mismatched bus speed parts, home soldering,
tweaking the case to fit a FAT drive and so on, are likely to catch u crap.
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the staff IN any given store varies, so does their understanding of these issues.
i once had a battery failure n went into the local store and was initially denied replacement.
politely asked to speak with ANY other genius and the 2nd guy gave me a new battery under warranty, no problem.
another time i had 7 DEAD pixels on a 3 month old machine.
initially the tech said "this is NOT covered", but then said IF you ask me to "GET THE MANAGER" he'll likely cover this.
and that's exactly what happened, apparently it was case by case but the key was asking to speak with A manager.
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some of this depends on which MODEL puter is involved, but apple posts DIY instructions for parts replacements these days...
http://manuals.info.apple.com/en/ima..._HardDrive.pdf
http://manuals.info.apple.com/en/mac...ddrive_diy.pdf
in fact apple care will sometime ship the parts DIRECTLY to the owner for replacement.
and of course there are many forum threads on this topic...
How can I change my macbook pro hard drive and not void the warranty?
Apple - Support - Discussions - Upgrading Hard Drive / RAM in Mac Mini ...
MacBook - Swap hard drive, void warranty? - Mac-Forums.com
my current mbpro has a TOOL-less, pull/plug hd so i can swap in the time it takes to turn it OFF, then ON again...
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my guess is the person or store u contacted has a policy of SAYING NO but actual warranty coverage when needed is handled differently.
cheers
2air'