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Old 08-30-2014, 06:53 PM   #29
BAB
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2015 30' Classic
2012 28' International
Greensboro , North Carolina
Join Date: Aug 2011
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I bought my ProPride when I bought my Airstream in 2012. I had to do some refit when I went from an SUV to a 2014 Ram 2500. Sean was RIGHT THERE with what I needed, and has always amazed me with his responsiveness. A total professional and a pleasure to do business with. One person's opinion (to be sure)....and when someone else reports a different outcome it's probably a good idea to understand the facts. "Ready, Fire, Aim" seems to occur more often these days.
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"SilverLeaf II" 2015 30' Classic
2014 RAM 2500 Laramie 4x4 CC w/6.7L Cummins
ProPride 3P
AIR# 58452
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Old 08-30-2014, 11:40 PM   #30
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2014 31' Classic
2015 23' International
2013 25' FB International
Apache Junction , Arizona
Join Date: Sep 2012
Posts: 4,799
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When the great pile of heavy boxes came from Sean, I started the install by myself with a lift table to elevate the head when necessary. Due to space constraints from the future solar system battery box, I needed to place the jack stands at the shortest distance specified in the manual from the front of the trailer ball socket.

I called several times asking for clarification of certain points in the instruction manual. Response time was from immediate to 30 minutes depending on the time of day. Then I had a real issue and Sean fabricated a couple of steel shims for the screw jack stands and sent them out the next day. The phone was answered on Saturdays, too.

I am very pleased with both the customer service and the product.

I also had good service when I had issues or needed parts with the Hensley. I switched from towing with the Mercedes to towing with the truck and all questions were resolved in the 8 am to 5 pm, 5 work day week environment.
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TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell

2014 31' Classic model 30 twin beds, 50 amp service, 900 watt solar system, Centramatics, Dill TPMS, disc brakes, 16" tires & wheels
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Old 08-30-2014, 11:41 PM   #31
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2014 23' Flying Cloud
Edmonton , Alberta
Join Date: Sep 2010
Posts: 14
We bought a new Pro Pride hitch in June. It's an amazing piece of hardware but I can't say I've experienced great customer service. The hitch arrived damaged with only the dust caps crushed on the one side. I've e-mailed, called, messages and got two replies from Sean; one saying he "thought" they were sent and another saying they would resend. It's been two months and no results. My last half dozen e-mails calls have been unanswered. Great product; I just hope I don't need anything as far as service down the road. I'll try and buy the caps at an auto supply store so I can lose the duct tape ones I'm using.
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Old 09-10-2014, 11:34 AM   #32
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2015 25' FB Eddie Bauer
Western , ** Big Sky Country ** Montana
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OK, OK, OK ... from end user reports of great customer service, I will start looking for a nice used PP 3-P. Thanks for all of your shared experiences.
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