When the great pile of heavy boxes came from Sean, I started the install by myself with a lift table to elevate the head when necessary. Due to space constraints from the future solar system battery box, I needed to place the jack stands at the shortest distance specified in the manual from the front of the trailer ball socket.
I called several times asking for clarification of certain points in the instruction manual. Response time was from immediate to 30 minutes depending on the time of day. Then I had a real issue and Sean fabricated a couple of steel shims for the screw jack stands and sent them out the next day. The phone was answered on Saturdays, too.
I am very pleased with both the customer service and the product.
I also had good service when I had issues or needed parts with the Hensley. I switched from towing with the Mercedes to towing with the truck and all questions were resolved in the 8 am to 5 pm, 5 work day week environment.
WBCCI Life Member 5123, AIR 70341, 4CU, WD9EMC
TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell
2014 31' Classic model 30 twin beds, 50 amp service, 900 watt solar system, Centramatics, Dill TPMS, disc brakes, 16" tires & wheels